Injectors NFG, Warranty NFG.

[boydo]

Well like most 3rd gen dodge owners, I joined the injector failed club at 56000 km. I have run nothing but shell pump diesel and followed the maintaince manual to a tee. There was a little water and grim in a sample they took form the bottom of my filter and know are trying to make me pay for cleaning and flushing of the tank and fuel lines and replace the injectors. I was ****** so I when down there and asked to see the sample of bad diesel and to my suprise the sample was in a used 4L windshield wiper fuild jug - contaimination maybe? So little to there knowledge I work in oilfield testing and analyticals, so I stopped by the lab on my way there to grab some fuild analysis jugs to catch some samples of this bad diesel, were they suprised to see that. Also the filter they had drained was 1000 km from its service interval so it didn't suprise me that after 19000km worth of diesel went through it there was a little bit of water and grim in the bottom of the filter housing. This has happened to 4 of my friends now and they had to fight to the bitter end for warranty, I 'm torque up that I (we) have to lose a few years of life to stress over this problem of bad injectors. I have some addvise for those whos trucks wont start - drain your filter before you tow it in. I'm sure you will still get the cock and bull story that you wrecked your truck with bad diesel, but any advantage can help. I hope that know one else has to go through this BS.

Im done venting now.

Thanks.



After 4 dodge trucks and the relentless fight for warranty I have no choice but to buy a chev next. There, I said it.

 

[Buffalo]

I remember reading, a year or two ago, that the fuel cleanliness in parts of Canada was very poor.



This information came from one of the performance shops in one of the midwest Provinces. He had a good relationship with the local Dodge dealers & they had told him that the highest incidence of HPRC fuel delivery system failures & replacements was in that part of the country. They had traced the problem down to an unusual amount of garbage in the local fuel.



With that in mind, maybe an aftermarket fuel filtration system that filters down to a low micron rating might help you guys out.



Have you plugged or installed a filter on the fuel tank vents located on the top of your fuel tanks? In the past, there have been many posts regarding water & dirt entering the tank from these unfiltered vents.



In the past, I've been planning an RV trip, through Canada, to Alaska. Two years ago, I installed a 115 gal. aux. fuel tank in the bed of my truck. I did that for many reasons but, one of them was to be able to, possibly, make it all the way through Canada without having to fill up with the Canadian fuel (because of what I've read about the problems with that fuel).



Boy, I hope no one thinks that I'm trying to disrespect Canada. That's the last thing I would do. In fact, I love Canada. It's a beautiful country. Been there many times and held dual citizenship (U. S. & Canadian) til I was 18 years old (my Dad was Canadian).



One of the first things I'd do is install one of the new, 7 micron, Fleetguard fuel filters p/nFS19800E. That's probably not the complete answer but, would be a good start towards finer filtration.



Hope this helps with your problem. Best of luck fixing it.



Joe F. (Buffalo)

 

[Diesel Power]

water in the fuel and the filter housing is normal, as long as it did not make it into the cp3 and beyond your fine, they need to show proof of water contamination, like rust on the inside of fuel components.

 

[RustyJC]

water in the fuel and the filter housing is normal...

Exactly. If Dodge didn't expect some water in the fuel to accumulate over time, ask them why they put a drain on the fuel filter housing as well as a "Water in Fuel" sensor.



Rusty

 

[steved]

One of the first things I'd do is install one of the new, 7 micron, Fleetguard fuel filters p/nFS19800E. That's probably not the complete answer but, would be a good start towards finer filtration.

Or, since he probably is warranty-less... install a much finer aftermarket filtration... something like a GPD filter.



steved

 

[SKneeland]

After 4 dodge trucks and the relentless fight for warranty I have no choice but to buy a chev next. There, I said it.

nooooo, say it aint so, now whos gonna pay to do my R&D now





"With that in mind, maybe an aftermarket fuel filtration system that filters down to a low micron rating might help you guys out. " thats pretty much a warranty cancelling offense around here from any number of dealerships



i put a new 7micron filter in mine the other day, hopefully that helps



one of the first things they point their fingers at is "water in the fuel"

if thats the case, i guess they should replace the sensor for that at the same time they replace the injectors on warranty, because obviously its faulty too.....

 

[BHolm]

I wouldn't go running to GM too fast. I fought tooth and nail with them on two different D/A trucks. I gave up and switched to Dodge. Obviously, things are tough all over

 

[RustyJC]

Warranties

Yep, whether we like it or not, the Big 3 (Ford and GM especially) are losing money hand over fist - like in Billions (that's with a B) of dollars in a quarter. Every warranty dollar they can keep from spending flows straight to the bottom line.



Not saying it's right - just saying it's reality.



Rusty

 

[SKneeland]

Yep, whether we like it or not, the Big 3 (Ford and GM especially) are losing money hand over fist - like in Billions (that's with a B) of dollars in a quarter. Every warranty dollar they can keep from spending flows straight to the bottom line.



Not saying it's right - just saying it's reality.



Rusty

thats what years of half a**ed products & half a**ed customer service get you.....



shopping for an SUV for the wife now, i can tell you it wont be made by them either



edit* before someone says "why did you buy it if you hate it so much... "

one word, CUMMINS

the engine is great, its the substandard support systems built by DC(read fuel supply, etc) & the subsiquent lack of support & customer service by them that bother me.

 

[DieselFiend]

Yeah all this crappy service and warranty claim denial is going to drive a lot of people to the foreign cars, which are doing extremely well right now.

 

[DavidC]

Yeah all this crappy service and warranty claim denial is going to drive a lot of people to the foreign cars, which are doing extremely well right now.

When Dodge or Cummins would not warranty my 53 block at 5 years 3 months and 53k miles my wife had an 02 Dakota. She now has a Toyota. Service has been exceptional so far, or you could say it is what is expected after laying down 30k or better. American manufacturers will do themselves in with the wiggling out of responsibilities they should be happy to do to keep the customers coming back.



Dave

 

[steved]

I heard Toyota is developing a fullsize diesel truck to "take the market from the US"...



steved

 

[staarma]

It sounds as if the Titan will have a Cummins in it soon enough as well.



I bought the wife a new Grand Caravan but after an ECU, Power steering pump, Alternator, battery and gauge cluster in the first 1000 miles we got a Honda Odyssey. Now she is on her second one (2006) and loves it. I hated to do it but when the safety of my wife and three boys are on the line you do what you have to.

 

[klenger]

I would make a case for defective fuel in water sensor. Have them explain how enough water can get to the injectors to mess them up w/o the water in fuel light coming on.

 

[betterthanstock]

I have run nothing but shell pump diesel and followed the maintaince manual to a tee. .

Show them the receipts (copies, you don't want them to disappear), and let them duke it out with Shell.

 

[CSkal]

I would make a case for defective fuel in water sensor. Have them explain how enough water can get to the injectors to mess them up w/o the water in fuel light coming on.

That's a very valid point and food for thought. Just suppose that the WIF sensor was no good (any code for this?); how many other "mission critical" systems of the vehicle would then come under suspicion? If DC wants to blame bad fuel, they should at least have a warning system that works and a fuel filter that meets or exceeds the FUEL SYSTEM MANUFACTURER'S specifications...

 

[Bob4x4]

the engine is great, its the substandard support systems built by DC(read fuel supply, etc) & the subsiquent lack of support & customer service by them that bother me.

Dodge does not design,build,or supply the fuel system



Bob

 

[Bob4x4]

That's a very valid point and food for thought. Just suppose that the WIF sensor was no good (any code for this?); how many other "mission critical" systems of the vehicle would then come under suspicion? If DC wants to blame bad fuel, they should at least have a warning system that works and a fuel filter that meets or exceeds the FUEL SYSTEM MANUFACTURER'S specifications...

The latest ECM update includes turning on the cel after a number of starts with the wif light on so there will be no missing the second idiot light.



Bob

 

[RaymondSmith]

If Dodge keeps insisting it's the fuel you might try talking to your insurance company. I have heard cases where insurance companies will cover this time of damage.

 

[BradyWilliams]

First of all how much water did they show you? The water will break down the filter paper if it sits in the filter in enough quanitity to reach the filter paper. As the water breaks down the filter paper, water and dirt will find it's way through your fuel system. If the sample is showing very little water then you may have an argument. But they can not say absolutley what damage has been done and if it was caused by water unless rust and water is found in the injection system components. Since Dodge dealers don't service these items, they can not make that type of determination unless the quantity of water they found in the system is overwhelming.