Injectors NFG, Warranty NFG.

[RobertP]

If Dodge keeps insisting it's the fuel you might try talking to your insurance company. I have heard cases where insurance companies will cover this time of damage.

we have one here at the dealer i work at that the customers ins. co. is pay for. but he is getting away with thievery. the guy owns his own business and also has his own diesel pump at his place, also has no proof of any fuel filter changes at all. the tank after dropping the tank it looked like there was more water in it than fuel. but still his ins co. is going to pay????? would you. also i can tell you if you fight hard enough all of the points i have heard in this post they will cover it under warranty. heres a few that will work. proof of filter changes. no water if fuel light came on. ask for proof of parts with rust on them. have your own sample completed. then let d/c try to deny your claim.

 

[SKneeland]

Dodge does not design,build,or supply the fuel system



Bob

im pretty sure the old lift pumps for the vp44, nor the intank pumps we have now (and the filters) werent what BOSCH specified either...



how many years of customers replacing lift pumps and VP44s went by while they insisted there was nothing wrong with the system, when suddenly they came out with a "new solution". you would think that act alone would entitle EVERY person that ever spent a dime on a lift pump or VP to be re-embursed as they have now admitted it was a faulty design.



now 3 years after the CR revolution, they are now requiring a finer filter... doesnt that say something right there?

 

[KevinO]

if you get out your owners manual it says in there water in fuel not covered under warranty. They told a buddy of mine that was his problem and denied all warranty, he called star several times arguing. They finally wouldn't deal with him anymore on it. He used QuikTrip fuel and sent them the bill, they sent him a check since they have guaranteed gasoline and fuel. Might want to try the fuel supplier for yours.

 

[Smokin Joes 2500]

Well like most 3rd gen dodge owners, I joined the injector failed club at 56000 km. I have run nothing but shell pump diesel and followed the maintaince manual to a tee. There was a little water and grim in a sample they took form the bottom of my filter and know are trying to make me pay for cleaning and flushing of the tank and fuel lines and replace the injectors. I was ****** so I when down there and asked to see the sample of bad diesel and to my suprise the sample was in a used 4L windshield wiper fuild jug - contaimination maybe? So little to there knowledge I work in oilfield testing and analyticals, so I stopped by the lab on my way there to grab some fuild analysis jugs to catch some samples of this bad diesel, were they suprised to see that. Also the filter they had drained was 1000 km from its service interval so it didn't suprise me that after 19000km worth of diesel went through it there was a little bit of water and grim in the bottom of the filter housing. This has happened to 4 of my friends now and they had to fight to the bitter end for warranty, I 'm torque up that I (we) have to lose a few years of life to stress over this problem of bad injectors. I have some addvise for those whos trucks wont start - drain your filter before you tow it in. I'm sure you will still get the cock and bull story that you wrecked your truck with bad diesel, but any advantage can help. I hope that know one else has to go through this BS.

Im done venting now.

Thanks.



After 4 dodge trucks and the relentless fight for warranty I have no choice but to buy a chev next. There, I said it.

Hey, dont feel bad I just replaced 2 of them in my truck, with new tips and running thru the valves it set me back $1737. 00 hey i see your from red deer, i work at ariel corp. in mt vernon oh we ship natural gas compressors up there all the time. you heard of us, take care and good luck

 

[boydo]

I also says in the manual that all diesel contains water ( which it does), I feel that the problem is in the delievery system, we all know that there is water in diesel and a small amount of grim can get in the tank when refueling - Why is there filter system uncapable of filtering diesel in NORMAL conditions. ALso it doesn't say in the manual that buying diesel from Shell will void warranty. There was at most 1/4 ounce of water in the sample that was drain drained from the filter housing with 19000km on it, but did all the water come from there, considering there sample container was a dirty used 4L windshield fuild jug?

now 3 years after the CR revolution, they are now requiring a finer filter... doesnt that say something right there?

They are also changing the seat and pinziod in the new injectors, Gee I wonder why?



I hope this gets better next week.



Yes, smokin joes I work with ariel's, IR's, Wak'ies and gemini's in sour gas fields in the foot hills. Small world.



thanks.

 

[KBennett]

Sorry to hear of your problems boydo. It seems that that in order to meet the current emissions standards there is a mad rush to get technology out the door.

I'm not saying cutting edge technology is bad, it's that the parameters it is designed are not constant in the real world.

Let's take a look at the fuel. Here we are bashing the big three for their lack of a good product when maybe the problem is the fuel that we are putting in our tanks. Is Shell or some of the other oil companies cutting corners in their filtration at the refinery or pump that is causing these problems?

Personally I don't trust the fuel and so I add an additive to every tank.



I am happy with my truck even though the three previous trucks were Nissans and Toyota's. My Tacoma was Canadian built.

 

[sag2]

For anyone that uses additive, if it contains alcohol it will carry the water right through the filter and into the pump and injectors. Generally if there is contamination, the connector tubes will be discolored. Just ask to see them. It doesn't take much to do it. I just had my complete fuel system replaced a few weeks ago from bad fuel. There was no question what the cause was based on the symptoms and looking at the parts. I use nothing but Mopar filters every 7500 miles, and the problem happened about 3000 miles after the last filter change. If it gets into the tank, it can make it into the fuel system. Just contact your insurance company, that's what you pay for it for.

 

[Bob4x4]

First of all how much water did they show you? The water will break down the filter paper if it sits in the filter in enough quanitity to reach the filter paper. As the water breaks down the filter paper, water and dirt will find it's way through your fuel system. If the sample is showing very little water then you may have an argument. But they can not say absolutley what damage has been done and if it was caused by water unless rust and water is found in the injection system components. Since Dodge dealers don't service these items, they can not make that type of determination unless the quantity of water they found in the system is overwhelming.

Star does require parts to be pulled and inspected for rust or corrosion before denying coverage... ... .....

I find customers complaining about having to change fuel filters at even a 10k interval. I have a truck in right now that is full of gas and played completely dumb about where it came from and swears that it should be repaired by his warranty.

We all need to look at both sides of these issues.



Bob

 

[boydo]

Star does require parts to be pulled and inspected for rust or corrosion before denying coverage... ... .....

Well, Bob until it happens to you feel free to look at both sides of the issue. If you're implying negligence on my behalf, think again. I have run pump fuel (Diesel ) only, followed the severe duty service intervals and used mopar fuel filters, in fact I changed to Red Line 15w40 at 45000 km In a attempt to care for the truck as best as possible. This truck is also unmodified the only change is the proguard #2 filter system, I got that because dust was getting past the stock air box and filter, but dodge says dust can't get past the filter, Well everyone, dust got past my stock filter assembly and almost everyone else that I know that sees a gravel road once in a while- SO WHO'S LYING TO WHO. . What this all comes down to is that in an attempt to increase profits, dodge has cut some corners, some problems arose and now it's hurting them in the end trying to fix them.

 

[sag2]

I also says in the manual that all diesel contains water ( which it does), I feel that the problem is in the delievery system, we all know that there is water in diesel and a small amount of grim can get in the tank when refueling - Why is there filter system uncapable of filtering diesel in NORMAL conditions. ALso it doesn't say in the manual that buying diesel from Shell will void warranty. There was at most 1/4 ounce of water in the sample that was drain drained from the filter housing with 19000km on it, but did all the water come from there, considering there sample container was a dirty used 4L windshield fuild jug?

You say it had a 1/4 oz of water in there after 19,000km. So that must mean that you never drained it as the owners manual says to at every fill up? So where did the rest of the water go? How about through the filter.

The stock filter system works just fine for 99% of the trucks out there if they are maintained properly.

 

[RMalone]

My owners manual only says to drain the filter housing if the water in fuel light comes on it says nothing about every fill up. Sag how do you figure 99%, just a guess?? I am real tired of the excuses given to Dodge just because they have the "mighty Cummins". It is my guess that most people who bit** about people trying to defraud DC are people who have never taken it in the backside by DC.



Bottom line is the big three are losing money because they cannot control costs, quality and service is going to hell. As it stands Toyota employs more people than Ford and Dodge Cummins trucks are made in Mexico by a German company, so the old "made in America" mantra is getting pretty hollow these days. These injectors are not durable, they are the 3rd gen version of the vp44.

 

[steved]

You say it had a 1/4 oz of water in there after 19,000km. So that must mean that you never drained it as the owners manual says to at every fill up? So where did the rest of the water go? How about through the filter.

The stock filter system works just fine for 99% of the trucks out there if they are maintained properly.

Umm, what's to say he didn't get that much water in THAT LAST TANK??? I've seen guys drain more than that in a single tank of fuel...



And, the filter on the 3rd gen IS NOT ADEQUATE based upon the recommendations of Bosch. So how does that constitute 99%?? To me that indicated they are inadequate on 100% of the trucks made since 2003??



steved

 

[Davey]

What dealership are you dealing with boydo?

Didn't know there were so many Red Deer folks on here.

 

[boydo]

Southside on 32nd st and Gaetz.

 

[SKneeland]

interesting conversation i had with the service rep at a dealership the other day while i was purchasing a new 7micron fuel filter



i asked him if he knew anthing about the 5micron one that i had heard about. did he know anything about it.



he said not to put it in if i found it, they would void my warranty because it wasnt recommended repair parts.....

 

[steved]

interesting conversation i had with the service rep at a dealership the other day while i was purchasing a new 7micron fuel filter



i asked him if he knew anthing about the 5micron one that i had heard about. did he know anything about it.



he said not to put it in if i found it, they would void my warranty because it wasnt recommended repair parts.....

As long as it "looks" like a factory filter, I highly doubt they would even notice, let alone question it. How would they tell?? My OE filter didn't have any part numbers stamped in it...



steved

 

[CDonaldson]

Steve.



I suggest you put the DC recommended filter, this meets your warranty reqs and also DC's specs.



When you get through all the issues regarding the fuel setup to the common rail, one thing stands out - Bosch has set a higher standard for filtering and DC is not coming up to that standard. That puts DC responsible for anything that goes wrong. So, to be IN TOLLERANCE of your warranty you should follow DC's new rec and install the 7-micron filter in the canister. At that point you have MET DC's owner requirements and your warranty stays in tact without anything that they could dispute.



Having said that - As the ACTUAL OWNER, BILLPAYER, and END USER of this expensive truck, and, being aware of the situation regarding the need to filter the fuel system BETTER and meet what is suggested by Bosch plus PROTECT YOUR INVESTMENT you have every right to install something aftermarket like a 2-micron filter system between the fuel filter canister and the pump out of your concern regarding the known problems. This to me is a PREVENTATIVE measure taking place with good conscience to protect your investment.



Dodge knows about the issues, and by all reports on this forum and others, they are not willing to step up to the plate and correct the issues via a recall or tsb. Since they have not recalled the trucks for the new 7-micron filtering requirement, or at least notified the owners about the needed change for better filtering and fuel system protection, they now bear an even bigger responsibility for downline problems to the fuel system and their responsibility to their owners.



CD

 

[Todd T]

After 4 dodge trucks and the relentless fight for warranty I have no choice but to buy a chev next. There, I said it.

I bet you wont do it though! Oo.

 

[Davey]

Southside eh. I got a letter from the service manager there stating that anything other than factory air filters will void your warranty. (Don't know if he's passing that on from DC, or trying to bring up warranty denial #'s) This is the major reason the Magnusson-Moss case was won. Mfg's cannot hold your warranty hostage by forcing you to buy overpriced OEM filters/parts.

If you don't get satisfaction from Southside I HIGHLY recommend Heritage in Lacombe.

It's too bad that you have to go above and beyond a manufacturer's spec's to retain your reliability, only to have them threaten you with warranty denial for trying to protect your truck. I can't wait until Toyota come's out with their 1 ton diesels, and if they're any good... I'm not that cummins loyal.

 

[DPKetchum]

I don't trust any of them. Their ALL the same in the back ground for the most part. If Toyota comes out with a diesel SOMEONE else can buy them a few years before I will thats for sure. When sales are slow the WARRANTY money dries UP and then again thats ALL of them. My experiance is that the IMPORTS in a slow sales situation are TIGHTER/WORSE then the domistics. Always have been.