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It only took 3 tries for the dealer to rotate my tires!

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I took my truck in yesterday for an oil change and tire rotation. One hour and 15 minutes later, they said it was done. I settled the bill and went out to my truck. I checked the duallies on the back. Then I went back in and got the service manager. I said I had a problem I needed to show him. We went out to the truck and I asked him how I was supposed to check and air up the inside dual tire on both sides. He looked, and he couldn't find the valve stem either. Whoever rotated them didn't know what he was doing. Not only were the stems not matched up, but the inside tire stems didn't even line up with a hole in the outer rim. :eek: If you got in front of the tires and looked between them, you could see the stem. No way would you get a tire guage or air chuck on them without pulling the outer tire. So it went back into the shop to re-rotate the tires. Half hour later, he said they were done... . again. Yes... I checked again. This time the stems lined up, but they had left the outer screw on cap on the inside duals. I made the service manager come out and switch the caps so both duallies had the push-to-check type valve covers. Two hours after I first got there, they finally had it right.



We are full-timers and live in our RV. It is really difficult for me to do any work on my truck because few RV parks allow working on vehicles. How I envy you guys who have your own garages and tools to do all your own work on your trucks. :{



The service manager was very nice and apologetic about the situation. His excuse was "We don't get many duallies in here. "
 
MERCY !!!

I now look under the hood after every service, on my last truck, a '98 Ram 1500, I once found a wrench that would have dropped in the belt, I think. Ye gads, that was a story for sure, I don't imagine he'll see too many RV'ers.
 
Sounds like my dealer here in La Crosse, WI. Since I didn't mark tires, it was my word against theirs - but I'd sure like to know how you can rotate tires without disturbing brake dust/dirt on any of the hubcaps, wheels, etc.



They're the WORST! I'll be taking care of my own from now on - I didn't have a place to do it before, but now I do.



LAXCummins
 
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