It doesn't sound like T-Rex is now KORE to me at all. Sounds more like T-REX and it's original owners have split, leaving T-Rex with one group and KORE with another. I could care less what name they slap on the invoice as long as the product remains the same or better. Also, I don't think charging an additional 200 dollars is in any way a good trade-off for faster service. Most people expect timely service as standard practice with great companies, you can take the two hundred dollars off my invoice and I'll wait.