I've Trashed a NV5600

[whamby]

I didn't see anywhere that he said he removed his TST/ EZ or didn't tell the dealer he wastowing. 26k isn't that much weight unless you are a goody 2 shoes. I have put a lot of miles on a 3/4 ford with a 33k gross. Don't waste you time telling me about braking issues. The electric over hydraulic disc would stop me and the trailer with dozer in record time. All I am saying is give him the benefit of the doubt. Yes he was running over Dodge's specified weight and he was running alot of power but he may have the one good dealer that wants future business. Some people really do think they are better than everybody else.



Now if he comes back and says that he removed his BOMB's and got the dealer to cover it then YALL can flame him if you want.



Flame me I don't care. Just my . 02

 

[whamby]

koopdaddy



If it was low on oil he said the dealer was the last one to change it so that means they screwed up. I believe that could happen but if it did that would make them liable in my book if the failure was from low fluid.

 

[Gary - K7GLD]

Please understand that MY comments above were NOT particularly directed at the first poster of this thread, but rather at THIS later statement (which I quoted!) and the tendency of behavior it seemingly eccourages or supports:



"what the dealer doesn't know won't hurt them maybe?????



it is a little dishonest, but worth a shot i think in getting it fixed for $100"



Now, I *think* I know Nick better than that, he's always been one of the "good guys" - so his comment was either "tongue-in-cheek", or a momentary laps...



As for the lead poster here, other than his statements, and posted mods, we have NO idea what went on between him and his dealer, and I'd tend to give him the benefit of the doubt...



I'm not about to attempt to judge HIM, not my place or intention - but make NO apologies for my views on the related issue as too frequently seen here...

 

[whamby]

Please understand that MY comments above were NOT particularly directed at the first poster of this thread, but rather at THIS later statement (which I quoted!) and the tendency of behavior it seemingly eccourages or supports:



"what the dealer doesn't know won't hurt them maybe?????



it is a little dishonest, but worth a shot i think in getting it fixed for $100"



Now, I *think* I know Nick better than that, he's always been one of the "good guys" - so his comment was either "tongue-in-cheek", or a momentary laps...



As for the lead poster here, other than his statements, and posted mods, we have NO idea what went on between him and his dealer, and I'd tend to give him the benefit of the doubt...



I'm not about to attempt to judge HIM, not my place or intention - but make NO apologies for my views on the related issue as too frequently seen here...

I may have been a little quick in my previous reply. I see your point now and where your comments were directed. It just seems that sometimes people get beat up here before all of the details are known.

 

[scotty1]

I had a 6 spd blow apart in the dead of winter on my 01 Ram. I was not near my dealer and had to drive in 5th to get to the next town with a dealer.

I had several power mods and never made an effort to deny they were there.

I told the dealer/owner, if its covered fine if not I understand. I was informed that several 6 spds have done this and the cure was new change up gears?

Anyway, they got the gears in and it blew apart again for them driving out of the shop. DC authorized a new trans and the DC rep saw the truck and the performance parts.

They did take an oil sample and said if I had anything other then the stuff that should be in there... then there would be no warranty.



I was comfortable with telling them what I did and they accepted that and never mentioned it again.



Good luck with your dealer.



Scotty

 

[Gary - K7GLD]

I may have been a little quick in my previous reply. I see your point now and where your comments were directed. It just seems that sometimes people get beat up here before all of the details are known.

ABSOLUTELY!

 

[Kirwin]

Lets us know how it turns out

I have always be straight up with my dealer. I informed him the day my TST box went on the truck. Even commented to him about another TDR thread about a denied warranty claim because the speed sensor wires had been cut and therefore the vehicle may have > 36K on it. He said hog wash! What if you kick up a stone or a board off the road and it cuts the wires under the truck. Does that make the whole 3/36 or 7/70 invalid because you can't determine the actual milage? Not according to him. Just because I put a TST box on doesn't mean that if the rear window starts to leak that the TST box is the cause. Now if I bring in my truck and I've got a blown turbocharger caused by excessive boost pressure brought on by my use of the power that the TST box is capable of No warranty! I pay at the counter! Honesty and Integrity. Takes your entire life to achieve and one bad thing happening to lose it. All IMHO Ken Irwin

 

[nickleinonen]

Please understand that MY comments above were NOT particularly directed at the first poster of this thread, but rather at THIS later statement (which I quoted!) and the tendency of behavior it seemingly eccourages or supports:



"what the dealer doesn't know won't hurt them maybe?????



it is a little dishonest, but worth a shot i think in getting it fixed for $100"



Now, I *think* I know Nick better than that, he's always been one of the "good guys" - so his comment was either "tongue-in-cheek", or a momentary laps...



As for the lead poster here, other than his statements, and posted mods, we have NO idea what went on between him and his dealer, and I'd tend to give him the benefit of the doubt...



I'm not about to attempt to judge HIM, not my place or intention - but make NO apologies for my views on the related issue as too frequently seen here...

it was ment as tongue in cheek [although a momently laps could work too as this was posted after ±26 hours of being awake ].

it is dishonest and i know it... would i try something like that... right now i'd say not, but if i was in the same situation, i can't say 100% that i wouldn't try it [although, it's at the 95% wouldn't try it for sure - no ones perfect]...



my local dealer seems to be pretty good, and i have a feeling they would go the extra mile to get the repairs covered under warrenty even if i was straight up honest with them.



i have seen stranger things done in my other jobs... i have seen people that have broke their electronic devices when i was working at my previious job doing plain old stupid things [spilling soda in them] and i usually helped them in warrenty claims. the ones that were honest i worked with well... the ones that made up interesting stories to cover their butts i'd toy with them and i'd usually end up getting them covered, but if the parent company covering the electronic device questioned the claim, i wouldn't help out the story tellers, but the straight shooters, i'd try and help them out...

 

[Gary - K7GLD]

"my local dealer seems to be pretty good, and i have a feeling they would go the extra mile to get the repairs covered under warrenty even if i was straight up honest with them. "



In spite of the occasional dealers getting bad reports where they were OBVIOUSLY disreputable, I've always had very good luck over many decades of dealing with my own local ones. And it sure helps get better service and courtesy IF you will make sure to drop the attitude and remove the chip off your shoulder before facing a service rep - a POOR attitude just MIGHT cost you some serious points from that service rep right off the bat - and WHY antagonize the guy you figure to hand the keys of your $40,000 truck to?



Some guys assume the dealership makes and enforces their own rules where warranty work is concerned, but an EXCELLENT recent post on this issue in another thread paints quite a bit different picture as it applies to the liberties dealers can or cannot take when dealing with customers on warrant issues - as well as the rather costly penalties they can face if they play fast and loose with warranty replacements. Sorta makes me understand their caution where more expensive replacements are concerned, THEY sure don't want to foot the bill for a $2000 VP-44 if a DC auditor refuses to authorize payment!



As to distrusting a service department's honesty and integrity to the point of myself becoming dishonest, I figure that ANY service facility I distrust to that extent is NOT one *I* would want working on my truck anyway - and I'll just take it somewhere I *do* trust, regardless of how far that might be!

 

[Coolslice]

It's not up to me to judge anyone, but why is this such a big deal? I see it as a 2 way street. Car dealerships screw people! No secret there. It's how they make a living. To call someone dishonest when dealing with a car dealership doesn't make much sense to me. If you pay for your warranty, then you need to be refunded if you are red flaged and denied warranty work. I'm sure that will happen. Car companies and dealerships want to screw you for every cent they can, no matter if it's parts, service, or sales.

I'm not saying what the original poster is doing is right, but it's no big deal.

 

[GBrock]

1) The dealer really doesn't care... they get paid by Dodge, they want the work.



2) Since when has the dealer been above board and fair with the public? Every dealer I have ever dealt with is unscrupulous. The are the lowest common denominator in the business world next to insurance executives. The lie through their teeth to every customer and most have no clue what customer service is about anyway. There is little love lost for "the dealer" in this camp.



3) Dodge is as ignorant as dealers are about customer service. Face it, they build a horrible truck. The only reason we all buy Dodge is for the Cummins driveline.



I'm not saying this guy shouldn't be honest. Nor do I support swindling any entity on warranty issues (I specifially don't BOMB for the very reason of operating the motor the way Cummins intended it to be run). But with the way most US corporations behave these days towards their customers and employees (read: over-promise, under-perform), I find it odd ironic how y'all are all jumping down this guys throat on this issue. If y'all want to be the moral police, why not spend your time writing posts about how DC, dealers and warranty companies screw their customers, because I know for fact this sort of thing happens on a regular basis.



I have family that work for a dealer. The stories I have heard make me cringe.

 

[Boyd]

I'm glad this thread finally came back around to meet in the middle. My dealer is terrible to work with.



I tow a lot of heavy loads in a mountainous region of Montana. If Dodge offered a larger truck I'm sure many of us would be driving it. Heck, I almost cry about the fact that I don't drive an F-550. I would if I though I could trust the 6. 0 at all. I find it funny that almost every thread in this register is 100% related to getting enhanced power out of our trucks and bragging that Cummins powered Dodge trucks are superior, yet all these people were so quick to make this guy feel bad that he blew a transmission. I know it was the supposed dishonesty, but still, maybe some of them should switch to a Toyota Hybrid chatroom.



I have an Edge Juice/Attitude installed and NEVER tow out of stock mode, but I tell you what, I'm amazed at how many loads I must have been pulling with way too high EGT!!! I never knew how badly I was hurting my stock truck with moderate loads prior to upgrading to the chip with digital guages.



I have had two rear u-joints go out (one prior to chip and one after) and the first took 5 days to get fixed at the dealer. At the time of my first u-joint replacement I told my dealer about my intentions of putting an adjustable chip in. He said he never wanted to see my truck in there with a chip. Because of his statement, the second one I just bought from NAPA and replaced myself, plus that one had a grease zerk. I have also refrained from buying an aftermarket air induction system, though this would further lower EGTs while towing in stock mode.

 

[LStanphill]

Since when does a dealer have to "Eat" warranty work?



Last time i checked, the service departments bill the hell out of warranty work back to the manufacturer. That is a MAJOR source of income for them.



I've trashed two g56's under warranty. On both sides of my trucks next to my DOT info is GCVW 35,000 lbs. My dealer sure didn't seem to mind billing DMC $4800 for new trannies. I could scrape the decals of my trucks and try to hide the fact that i use these trucks to work, but i'm not going to police the dealerships decisions wether or not to honor something. If they cover it, they pay for it, if they dont, I pay for it. Whats the big deal?



Someone please call the warranty police since this guy was a few pounds over. Jeez.

 

[GBrock]

Further to this post... .



Why didn't Dodge or Cummins put in a pyrometer or Fuel Pr guage in their trucks? Surely it was because some bean-counter dork told them the extra $25 (probably the cost Dodge could do both guages for at production) wasn't worth building customer loyalty.



So we've all (well those of us who wish not to drive our rigs in the blind) had to upgrade with $700 in guages just to protect our investment. Clearly this should have been done at the factory. Hence, no sympathy for Dodge.



Then there's the 53 block issue. We all know how that's been handled by both DMC and Cummins.



Puuuuulllllllllllllllllllease!!

 

[blacksheep4x4]

PS, your warranty should not cover this repair. It sounds as if you ran low on oil... . 5th gear is direct drive in this trans, that is why the noise goes away for you in 5th. When you run low on oil the first thing to go is the input and countershaft. You definately have this problem. .

I disagree about his transmission being low on oil.

These transmissions are known to have a oiling problem. Especially when pulling a load up hill. They have a problem getting oil to the input shaft bearing. I personally am on my second 6-spd in my '03. The input shaft in the first one went bad at 81,000 miles. The truck now has 164,432 miles on it. So I expect the second transmission to go at any time now.

 

[blacksheep4x4]

I full heartedly agree with Gary. When I had just 1,000 miles on my truck I bombed it & became my own warrenty station. When people defruad a buisness it hurts us all. When a buisness defrauds a customer it hurts them.

It would be nice if Chrysler would get a clue and give us a transmission that would hold up to bombing. Then fraud would not even be a issue. In my opinion both parties are at fault. The vehicle owner for bombing his truck, and Chrysler for not giving us a better transmission. It does no good to put a transmission in a truck thats rated at over 550 foot pounds of torque when the transmission is rated at 450 to 500. The transmission should be rated to take half again the torque the engine is putting out. If the engine puts out 600 foot pounds then the transmission should handle 900 foot pounds.

 

[GTaunton]

I personally dont feel much sympathy for Dodge or Cummins due to the fact that I am now a proud owner of a 99 cummins with 95,000 a cracked "53 Block" and no warranty. How about dodge or cummins stepping up to the plate and doing the right thing. Its pretty sad when the leather on my seats outlast my engine block. After all their the ones boasting "run em hard" in their adds. longevity reliability ect...