JT's Part & Accessories - VERY Negative Experience

[NDanecker]

I'll point out the facts and you decide if you want to go with these people http://www.justdifferentials.com/.





I ordered a set up ring and pinion gears that were in stock on Monday. I stressed how important it was to have the parts by Friday night. Carl and I talked about either UPS 3 day select or USPS Priority mail. I said I don't care which but I need it by Friday night as I have a friend in a body shop scheduled to help me with the gears and he will allow me to use his tools, lift, etc. I'm going upstate for our yearly Ice Fishing Trip next Monday and I NEED THE TRUCK!!!



I received a UPS e-mail saying it will be delivered the following Tuesday which is after the weekend. It was shipped ground. This is where the train came off the tracks.



I called Carl who agreed they made a shipping error. He said no problem... . he will call UPS and have them upgrade it to a Friday delivery. I called him back later to confirm and he said yes again... no problem. You will have your parts by Friday night.



Now it’s Thursday night and the tracking info still shows Tuesday delivery. Concerned, I call UPS and they state it is impossible to upgrade a delivery time once a package has been shipped (i. e. ground to overnight). I get on the phone with Carl who also confirms this with UPS. They also don’t have another ring & pinion to send out overnight for tomorrow so now I’m sitting here with my pants around my…. . well you know.



Bottomline..... I don't have my parts and need to move my leave date for my vacation to probably Thursday as I need Wednesday to install the gears... . that is if my friend gives me time DURING A WORK WEEK in his shop!!!!



Am I upset???? You CAN"T EVEN IMAGINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



#@$%!:{#@$%!

 

[BHolm]

Makes you wonder how some people are able to even get their sorry butts out of bed in the morning doesn't it? How hard can it possibly be to get something shipped right? How hard is it to follow up? How hard is it to just tell the truth to your customer? AMAZING, Scary and true.

 

[jelag]

""""I called Carl who agreed they made a shipping error. He said no problem... . he will call UPS and have them upgrade it to a Friday delivery. I called him back later to confirm and he said yes again... no problem. You will have your parts by Friday night. """"

We use UPS daily... I don't know of anyone who is a user of UPS that doesn't know its shortcomings..... Like you found out, you can't upgrade the package... . what usually happens is the package is usually on a trailer, sitting on a railroad car somewhere in the world..... it would cost a couple of thousand to find the railroad car, and the trailer, let alone the time to sideline the trailer to find the package... ... UPS has several other short comings as well, but you'd have the same problem with DHL and FedEX... .

Sorry you had the problem. .

 

[NDanecker]

I work for a major conveyor integrator so I have a basic understanding of how their infrastructure works. When packages get brought into the hub and unloaded from a trailer it gets scanned and then rerouted to another lane/chute/truck on a sorter. It is possible to simply have this package assigned to a specially lane for manual relabeling so I didn't question it when he said it can be rerouted. Obviously it couldn't be. Learned something new today..... actually a few things.



What upset me most was Carl really wasn't upset. Like 'not my problem' attitude. He could have made some suggestions. Maybe call his distributor and try to get one drop shipped for Saturday delivery. Something. But he did nothing. WOW. Customer service went right out the window here. Customer service... what am I thinking. This is all they are suppose to do. They don't make the part and certainly don't help me install it. So their only job is to do 2 things: Get the package to me and get the correct part to me. That is what they are in business to do... . and serioulsy failed.



I wasn't even supposed to be doing this gear swap but the junk yard I purchased the rear from mislabeled the rear as 4. 10 (I did an axle swap this past weekend). So instead of changing the rear to 4. 10 from 3. 73 I'm keeping the rear and changing out the front.



If the rear was right I would have been ready for my trip last Saturday.



My friends are going to be really upset with me. I was the one who was suppose to bring the sleds and 3 quads upstate as I have the Dodge and 24' Thule trailer. Don't know what I'm going to do. Need to make some phone calls tomorrow. I guess I could just drive there in 2wd but the back road to the lake house is always snow covered. No way I'll make it without 4wd.

 

[Simplysmn]

That is the reason I use Fedex they dont mess up nearly as bad as ups driver's Brown stinks on deliveries .

 

[tgordon]

I think some where we got off topic here guys. The problem is not UPS, th eproblem is the guy who sent the package and could not read, or check the correct boxes. I am not going to say UPS is perfect, but they all have their short falls. I completly understand your frustration with them, not only once, but they failed you twice over. IMHO very poor customer service and the worst part is I bet if you were to do the same to him all he would want to talk to your manager etc.



Hope your delayed trip goes better than getting the parts.

 

[NDanecker]

UPDATE



I made some calls and found a gear set at a dealer in Alabama. They will fex-ex out overnight for Saturday delivery. So although I will pay more to overnight this I'll at least have the truck done for my trip on Monday.



As for JT's parts..... I'm going to call UPS and refuse receipt of package asking them to 'return to sender' all on their dime. IF they give me any flack I'm calling CC and dispute charge.



Looks like they will lose money on this sale/return, me as a future customer and anyone else who sways away from them by reading this post.



Thanks guys!!!

 

[HOBrian]

Glad to see that it will all work out!!!

 

[Forrest Nearing]

nobody is beyond making a mistake here and there, but when you're on the receiving end of the mistake, it REALLY stinks!!!!



I went through a similar deal this past summer right before a trip to Colorado. I got set back a WEEK because of various shipping problems, including when UPS said they had attempted a delivery when they absolutely DID NOT!!!! I was LITERALLY sitting by the front window looking out ALL day. It was driving my wife crazy. Needless to say, I was flippin' LIVID when I called UPS and they said the driver had attempted delivery and nobody was there!



I feel your pain

 

[MAleshire]

The bottom line is that every business makes mistakes on occasion. The issue on customer service is being honest about it and busting your buns to make it right so the customer will come back. Neither of these things happened in this situation. If you don't take care of business the work gets around quickly. Hope your trip went well in spite of the problems.



Skip

 

[Motorhead]

""""I called Carl who agreed they made a shipping error. He said no problem... . he will call UPS and have them upgrade it to a Friday delivery. I called him back later to confirm and he said yes again... no problem. You will have your parts by Friday night. """"

We use UPS daily... I don't know of anyone who is a user of UPS that doesn't know its shortcomings..... Like you found out, you can't upgrade the package... . what usually happens is the package is usually on a trailer, sitting on a railroad car somewhere in the world..... it would cost a couple of thousand to find the railroad car, and the trailer, let alone the time to sideline the trailer to find the package... ... UPS has several other short comings as well, but you'd have the same problem with DHL and FedEX... .

Sorry you had the problem. .

When it was the SHIPPERS fault, Why blame UPS? I worked there for 30 years and the quantity of stuff that goes through there is mind boggleing. We were asked to "find" a package and upgrade it because of just this problem. In my center, when this happened, we made every effort to help. Sometimes we were able to help. Just our little Central Coast California center would process 14,000 pieces a day and this was just the stuff we got in the early morning. They processed 10-15,000 pieces in the PM sort.

Early in my time with UPS as a driver, the packages only had small postage stickers and that was it. No tracking. I would deliver to a customer and the guy would yell at me saying "Where the hell has that package been. The shipper told me it was shipped last week!" I would look at the date on the Pitney Bose postage sticker and say "See the date here? It was shipped yesterday!"

MY $. 02

 

[Glen Pratt]

I'll take Brown over Fed-Ex anyday. Fed-Ex blows. I don't think they are familiar with maps in general. Every time they have delivered something to my house when I wasn't there and left a signature card, I never get my package delivered to my house. I always have to rush down to their warehouse and pick it up before it gets shipped back to the sender. One time after a signature card was left, which I taped to my front door at 0600 the next morning and was still there when I got home, they had the balls to tell me that they could not deliver my package because no one was there to sign for it even though I was home the time they claim they attempted their delivery and even though the signature card was still taped to my front door. They finally admitted that they left another signature card at the wrong address. When I finally went down to get my package, they had me waiting for an hour and twenty minutes because they couldn't find my package. Magically it suddenly appeared. Now if I see Fed-Ex is the shipper I cancel the order. Sorry about your order being messed up, but I just had to vent. Fed-Ex sucks.

 

[BigPapa]

I'm with Glen, FedEx Ground stinks. FedEx Air I have no major problems with.



Anyway, NJT, you better do better than call them if you are going to be away on Tuesday when they will leave your box on the porch till you get back from fishing. If your lucky it will still be there then you get back. At least then JT's can send a call tag. If it's not there, you lose. :{ Been there, done that.



Scott

 

[Gus's 03]

what amazes me is that carl flaked on it. what realy amazes me is that he didnt take the 2 min to hop on the phone and drop ship a replacement gear out. they do that all the time, i used to deal with him all the time.

hell, if he had drop shiped it, it could have gone ground and still been there in time.....

 

[JDerbedrossian]

Thanks NJT, I will put this company on my not to do business with file, list is growing every year, very very sad.

 

[NDanecker]

UPDATE

Just spoke to Jeremy. He is now refusing to credit me the priority mail shipping charge of $55 even though they didn't even send it Priority Mail. It was shipped UPS Ground! Talking about getting screwed multiple times!!!


#@$%!#@$%!#@$%!

 

[TFucili]

Dispute it with your credit card company. I've done it once or twice with companies who "just can't do that, sir", and they usually change their tune.

 

[NDanecker]

Dispute it with your credit card company. I've done it once or twice with companies who "just can't do that, sir", and they usually change their tune.

I just got off the phone with CC company. They said no problem. This was the second charge I had to dispute with them. The first was a charge in a gas station in North Carolina (I think) a number of years back when I was driving up from Florida. The attendant couldn't get the card to read and swiped it multiple times creating two duplicate charges. Would you believe the gas station said both charges were valid? When I told the credit card company that my truck can only hold 42 gallons (suburban). Where do you think I placed the duplicate purchase of 39 gallons???



Anyways, Jeremy of JustDifferntials told me I agreed to their terms of service when I placed the order so parts being returned won't get credit for shipping. Come on????? I'm not returning these parts I'm REFUSING them as they FAILED to ship out the parts per agreement. Since they broke their agreement then why should I be left stuck with the $55 shipping fee... . a fee that was for Priority Mail and not the cheaper UPS Ground. If you think about it... they tried to charge me $55 or Priority where they probably only paid UPS Ground maybe $12. So they were trying to make money on that too!!! WOW!



It never ceases to amaze me how some companies will go head-over-heels to make you happy no matter what the reason is. And then there are fly-by-night companies like this one that even when they agreed they screwed up just don't give a rats butt. THIS is the reason of this thread - so other honest consumers don't get left hung out to dry when throwing their hard earned cash on the table for service - service which they are counting on and doesn't get delivered!

 

[WStrmiska]

I had a problem with the company I had ordered a part from, they put the wrong address to ship to, honest mistake. I was tracking the package and caught the wrong address, called my local UPS and told them about the problem, they said to call the shipping company and they could get ahold of UPS and they would (UPS) do a Delivery Intercept. It worked as I received the package as scheduled. I don't know if this would of helped you.

 

[Grunt]

Be sure and file a complaint with the Better Business Bureau