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Engine/Transmission (1998.5 - 2002) Lift pump answers from DC

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2nd Gen Non-Engine/Transmission 98 3500 hubcap

Engine/Transmission (1994 - 1998) Pilot Bearing?

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One of the other reasons DC does not seem to care about warranty $$ is... it's probably not their money. DC is very likely forcing these warranty costs back on their vendors, in addition to forcing annual pricing reductions on to them. The vendors likely care (how many times has Carter revised the lift pump? How many times has Bosch made a change to the VP?), but because they only have 5-yrs of volume product sales out there, followed by a sharp drop in the product's sales, it is hard for them to justify more research money for a part that is now a replacement part only (i. e. , not going on to any new truks).



jm
 
Bottom line is, if you have already purchased a vehicle from them, they dont care about you.



They just hope that when its time to buy another vehicle, you will believe their advertizing that states they are different, or have you tried one of their vehicles lately?



Like they have changed since the last time you have bought.



We're wasting our time with this thread, and they are laughing at us.
 
I still would like to believe that if enough customers complained to a company, that the company would make a good-faith effort to correct it. ESPECIALLY if it presents themselves in a bad light. Apparently this is not an isolated incident, and has even given the "other brands" something to point at and laugh at because our chosen products' company has not worked to clear the issue. Other companies are working to correct their problems, why can't/won't DC??? Maybe it's moving at the speed of beauracracy.



I would also think, as pointed out by some people, that if a potential future customer asked about the new trucks and wanted our opinion it'd go something like, "Yea, they are nice, and are changed, but if a problem arises with the NEW design the company won't fix it. They'll just wait for the next gen and ignore the present market. "

If I were the potential customer I'd run, not walk, away from dealing with that company in the future... ...



Obviously enough F*** owners are pitching a fit about the new motor to get the company to work the issue. It just takes compaints, not just one or two, but LOTS to catch any attention.



My . 02.



Brian
 
Ref. # 11355707

Just sent a message to DC. I have my second LP going bad at 55,600 miles on 99 truck. Dealer told me he can not replace under warrantee. Thanks for a great letter. Hope something positive comes out of this. Rob
 
Here's the list so far. If you have sent an email/letter and don't see your name please PM me so I can update it.....



100 Proof

BK

DBeatty

dgvg81

DHawthorne

Diesel Gunner

DLausche

dsherman

Edward

Hohn

HWhite

IWeiny

jcbrown

JCyrbok

Jhellmers

JHerrlich

Jjohn

jmadden

Jvanwaardhuizen

Kboettcher

maverick01'

Mediccummin

Melbo

Melbo brother

Mongoose

Motorhead

MVeselsky

Ncostello

Nineonethree

Pit Bull

Puffincoal

Ralbert

Rashwor

Rebel_Horseman

Rick B

Rob Thomas

Robobx

Rockcrusher

RThompson

Scott Rosendahl

Shaft

Shortshift

Sregorb

Sticks

Trexroat

Truckin’ Phil

Tulsa618

TWhiteside

Wrhuston



And I think that makes 49 so far that have concerns about their lift pumps... .



Brian
 
Sregorb,



Brian, you've got my apology for not looking in on this thread in quite a while. I didn't see your request for verification of the instruction about the location of a Carter pump until right now. I've been more involved with my 12 valve trucks and haven't been reading this forum much at all.



Anyway, it was I who wrote you the email you refer to in your request. The instructions I spoke of were in the box with a Carter pump that I bought from Jannetty's to use as a pusher. A 7 psi pump. It's not exactly the lift pump but it is the same type and I'm sure that the difference between the two lies only in their respective output pressure ratings. Unfortunately I did not retain those instructions. but I do still remember that they specified what I told you way back then and hope that if Jannety were contacted or visited by some Connecticut member another pump box from his stock might contain another copy.



Anyway it did say that the pump should be located within three feet of it's source tank and it said that failure to use a filter ahead of the pump would void it's warranty. It did not, to my best memory, state that failure to mount the pump within the specified distance would actually void the pump warranty and if by my poor wording to you in email you got the impression that it would or that I was speaking of the pump used as our lift pump then I must apologize again for my woefully inadequate expression of fact.
 
New Info I have not found posted yet

I have been following this thread since I joined recently and it appears the information below has not been posted yet. If so, my apologies. When I lost my VP44 I was on a mission to prove that D/C had withheld info which could have prevented the failure. We all know they are silent and that is why I'm adding this post.



I quickly used TDR and other sources to compile my case against D/C. This new info is focused on the fuel lubricity factor on our pumps. Since 1993 all of the fuel in the US has been "low sulfur". Although this fact is only a piece of the problem, The numbers for lubricity from Bosch and Dodge do not match. Thus a deliberate mistake that leaves us with the repair bill.



I'll start with the statement in my '01 owners manual. It simply says that No. 2 diesel fuel meeting ASTM specification D-975 WILL PROVIDE GOOD SERVICE.



I researched the specs on D-975 and found that no lubricity spec is in place for US diesel.



Now to add a lubricity requirement for the VP44.



I asked several injection shops for this info and got blank stares. I did find a report from Bosch which was presented to the California Air Resources Board (CARB) at their fuels workshop held Feb. 20, 2003 in Sacramento. The report was written by Klaus Meyer and Thomas C. Livingston both employees of Robert Bosch GmbH. The test method for lubricity they used is the HFRR test. (ISO 12156-1, ASTM D-6079)



They state that according to this test method, which D/C approves, lubricity of fuel for the VP44 should not exceed a 460 micron rating to meet customer satisfaction. The reports also shows that 80% of samples they tested in the US was greater than this limit.



That is a blatant contrast to the statement in our owners manual. I searched for leads to use this info with and found none. Since we are not having any luck from D/C maybe my discovery can help. I have all of the documents copied to back this up. Any advice or direction is appreciated. I want them to own up to the problems with this fuel system and the fact that the manufacturer has released numbers that contradict the advice given to the customer should be covered in our great legal system. I can't make D/C do anything by myself, but now that I'm with TDR I feel we can make them do something.

Let me know what you think.

Sorry for the long post.

Truckin' Phil
 
Re: New Info I have not found posted yet

Originally posted by Truckin' Phil

.

lubricity of fuel for the VP44 should not exceed a 460 micron rating to meet customer satisfaction. The reports also shows that 80% of samples they tested in the US was greater than this limit.

Truckin' Phil



"should not exceed" are you saying that 80% of the fuel tested in the USA had to much lubricity???
 
Just the opposite Pitbull. 80% of the US fuel did not have enough lubricity to meet Bosch recommendations.

The HFRR test stands for High Frequency Reciprocating Rod. In simple words they take a flat plate, put diesel on it, and rub a rod back and forth real fast on it. Then they measure the depth of the scratches in microns. The deeper the scratch, the less the fuel lubricates. They quantify this in microns. The lower the micron rating, the better the lubrication.
 
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Isn't XXX micron's a measurement of a particle? I see that as a measurement of the maximum particle that can safely be sent thru the pump without causing problems. 460 micron's is rather HUGE considering some of the fuel filters being used by people are in the 2-10 micron range. I'm wondering if their "test" was to determine if there were particles within samples obtained from various fuel stations. If algae/sand/whatever was in the sample, that would exceed the measurement and thus it'd be counted as part of the 80% that had some particle in the sample. Either way, assuming the fuel filter is doing it's job I wouldn't think that having fuel from that 80% would be a killer.



Now if that rating is for the lift pump rather than the VP44 I'd be VERY interested in reading that report/test.



BTW, how is lubricity measured? Is it really a micron measurement or is it friction value? Now I'm going to have to surf awhile... ..... :D



Brian
 
That was some good reading on non lube quality of diesel fuel. I use an additive with either trans fluid or clean lube oil with every tank of fuel. I've been doing that for years and never had to much trouble with rotary pumps. I've had 5. 7's,

6. 2's, 7. 3's and now two cummins. Only one cummins with a rotary. The other a 12 valve that now has 216k on it with never a problem with the pump to date.



Bosch and Staydyne made the pumps for the GM and Ford vehicles I had.



I've been using an 8 oz bottle with additive and lube oil mixed with this truck for the past three years. Don't known if 4oz of oil in a 30 gallon fill is enough. I base the amount on the use of Kerosene in the engine as the owners manual says to use at least a quart of lube oil if you have to use that as fuel.



I'm at 113k now not looking forward to a VP44 failure.



Forget to mention my lift pump failed at 97K.





Dave
 
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NHTSA opens a defect investigation into 101,000 Ford heavy-duty diesel pickups

Read this link: National Highway Traffic Safety Administration



I'm not picking on Ford here. My point is they started an investigation because they had 6 complaints of low power, SIX!! only one resulted in a crash/fire and no injuries.



How many of us have have had a low power problem in a bad situation because of a poorly designed lift pump?



"Under the investigation, NHTSA will request data from Ford about owner complaints and warranty repairs from the problem. If NHTSA decides the data suggest a defect, it will upgrade the investigation to an engineering analysis"



Imagine them doing that to DC, man that would be awesome.
 
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I filed a complaint with the NHTSA at the same time I filed one with DC. I know several other TDR members did the same thing. If everyone of the TDR members that wrote to DC would write to the NHTSA then we might get one of these investigations going. Read the Ford investigation and word your complaint in the same way.
 
Lift pump

Originally posted by Tomscreek

I didn't read through all the posts here but I thought I recently read in one of the TDR publications an article about the lift pumps and how even if the lift pump fails entirely, the engine will run fine without it. ?????



Here's a good one:

About 8 months ago I went to pull (via the fuel filter drain and long clear hose) some fuel from my wifes 1999 2500 2wd auto to use for cleaning something. It wouldn't drain when I opened the valve so I turned on the key and you could hear the pump running, still no fuel. closed it, started the truck, cracked it, no fuel, opened it all the way, no fuel. I figured the valve bad and would look at it next filter change. Went to my truck (2001 2500 4wd 6 spd) with the clear line and had all the fuel I needed in my coffee can just by turning the key on.

Last month 09/03/03, fuel filters for both, popped the cover on mine, drained/ pulled filter, cleaned bowl w/lint free rags, new filter, put cap on loose, cycled key twice filling the filter, torqued the cover, truck starts runs fine.

Wifes, whole different story, drain still wouldn't drain until filter loose then drained fine. new filter in, cycled ignition w/outlet line loose, pump runs but no fuel, after about 30 times, pulling the filter inlet line and airing (2-3 psi) the tank to see if fuel would flow, I knew I had a bad lift pump. This is still under warranty... ... Riiiiiiiiiiiiiiight, so I leave it as is. I leave on detachment in two days so I have my wife call dealer to come get, and tell them what "is" wrong and the process which led to it, they treated her like they were talking to a woman on the phone who's counterpart got into something over his head, but they flat bedded it away.

So I show to pick it up at 17:59 "done" the same day to be told that the only thing they had to do was to bleed the fuel rail (fuel rail?) and that every thing else was fine. When I asked about the lift pump, they assured me that that checked out good also. So I got nailed with a 129. 47 bill for tow and fix. I'm less than thrilled but I don't make a scene. I know it's still bad but it still starts and runs now.

Sooo, I order 2 pressure gauge sets from Geno's, one for mine one for her's. Installed on mine last week after returning from detachment (prototype installs always first on my truck, because my wife doesn't want me breaking her's w/ "improvements"), did her's yesterday, when I removed the bolt at the injection pump for the install of the sending unit, no fuel leaked, cycled the key, pump ran but still no fuel. Installed the gauge completely, again had air in the lines w/o lift pump, no start etc, and a guage that was bad or actually was indicating what kind of pressure I had, zero psi.

I pulled the book, did the injector bleed procedure, truck fires right up, gauge reads a needle below zero (vacuum?). Today (saturday)I took to dealer, service dept closes in two minutes, everbody gone, gotta be monday. So now I wait til monday.



Bottom line: this truck has been running a long time w/o a lift pump operating properly and running fairly well, but it hasn't been loaded (grocery getter/commuter). What damage is done? who knows, but nothing good has come of it, that much I do know.

It makes more noise than mine, smokes a little on startup and doesn't get as good gas mileage as mine. Now I think I know what might be the root of that.

My wife noted the difference while using mine, while I was doing shocks/fuel pressure gauge. I had just noticed the noise.

Gotta wait til monday to see if it checks "good" again.

Still do not get fuel when I open the water drain, it sucks in.

I'm going to point the hose at somebody at the dealer when I demonstrate monday, believe me there will be no harm done.

Oh yea, gauge on my truck reads 12/13 @ idle/cruise and never goes below 8/9 under other conditions. Good lift pump? At least it's working.
 
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Another two more makes 51 now.....





100 Proof

BK

DBeatty

dgvg81

DHawthorne

Diesel Gunner

DLausche

dsherman

Edward

Floor It

Hohn

HWhite

IWeiny

jcbrown

JCyrbok

Jhellmers

JHerrlich

Jjohn

jmadden

Jvanwaardhuizen

Kboettcher

maverick01'

Mediccummin

Melbo

Melbo brother

Michael Hughes

Mongoose

Motorhead

MVeselsky

Ncostello

Nineonethree

Pit Bull

Puffincoal

Ralbert

Rashwor

Rebel_Horseman

Rick B

Rob Thomas

Robobx

Rockcrusher

RThompson

Scott Rosendahl

Shaft

Shortshift

Sregorb

Sticks

Trexroat

Truckin’ Phil

Tulsa618

TWhiteside

Wrhuston



In addition, quoted in part, "I actually received a call from a Dam-Chrysler engineer in Michigan, just last Thursday. He said that they now know that VP-44 pulsations are probably coming back through the filter and impacting the lift pump's ball check, destroying it. Engine vibrations don't help either. . Several fixes are "being researched". . ((I wouldn't hold my breath!!!!)) I talked about putting my lift pump back by the fuel tank, and he said "yep, that's one fix".



There are alot more people out there being affected than just this limited list of people willing to do this thread's effort. A more accurate metric of how many lift pumps are failing may be how many pumps are being sold individually vice how many are being installed only at dealerships. Several people prefer to do their own work and swap the lift pumps out themselves which alleviates the dealership from the work... ...



Brian
 
Add me to the list

I am not sure what this list is about but if it for people that have lost a LP or a VP in their truck, put me on the list. At I bought my truck at 120K and it lost the VP pump (I did not know anything about this issue) at 135K miles. Obviously the LP had been out for a while. The truck would not start, test the LP (no pressure), replaced LP and still not start.



NOW, at 147K and 8 mths later, I have another LP with fluctuating pressures. I parked the truck and am now installing a FASS system to permanently fix the problem. I would rather spend $600 to permantly fix the problem than wait mths at the time to spend $150 for a new LP.



God Bless.



clw1100
 
clw1100,

The list is people that have either a. Had problems with the pumps, or b. are concerned about the failure rate of the pumps. ALL have written (either email or letter or both) to the DC community to seek correction of the problem. Some think it will be through a recall action, some believe a corporate "step up to the plate" to correct is needed, others want to see DC pay to install a FASS system to correct, still others have zero faith in getting DC to do anything for their customers..... It's up to DC at this point.



Fair warning- So far the only "official" answer back has been ignorance of any problem.



Brian
 
I'm starting out by writing a letter with your reference #

My truck is in the shop as I write this with 51000 miles on it and a bad lift pump being replaced at a cost of $550. 00 dealer says that they won't cover the lift pump, because I have a banks power system on it. I've argued that the banks system has no bearing on the lift pump, and they still say NO.
 
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