Engine/Transmission (1998.5 - 2002) Lift pump answers from DC

[DOUGMartin]

I know a few people have brought up talkig to the press but i dont think any one has. How bout calling up a news chanel or even a mager paper such as the new york times werst they can tell us is what dc has said we cant do anything. Just an idea. Just tell em to check out all the posts on here.

 

[fkovalski]

Originally posted by DOUGMartin

... . such as the new york times ...

I doubt that a left leaning environmental friendly rag as the Times would support a diesel truck cause. Prolly the same goes for a news network. They go AFTER truck manufacturers. Remember NBC's Dateline and the sidesaddle tanks on the Chevy's?

 

[DHawthorne]

Well, maybe one of the TV Shows will run it. MotorWeek, shown from somewhere in Maryland is good about telling the truth and giving a good point of view on things that just don't work. I'll give it a try and see if there interested.



Dave

 

[Excessive Force]

I sent a letter too.

 

[JesseJ]

That is an excellent letter. I had to learn the hard way that when your lift pump fails, eventually so will your vp44. It was out of warranty and $1200 for a pump is expensive for anyone. Keep up the good work.

 

[fj40dave]

I got my reply e-mail from DC... . just informed me that there is a warranty of 5yr/100,000 mi on the pump - if I need to use it - go for it. Didn't address the failure and potential causative damages/injuries I mentioned. (trying to keep a "suprised" look on my face @ this time)

I guess having the noted concern in e-mail documented will be potential future reference material for me - or anyone else.

Dave

 

[PhilLewis]

I'm glad to see this thread growing.



Ditto, JesseJ.

 

[fj40dave]

Here's the text... their reply & my orriginal e-mail.

Dave



Dear Dave:



Thank you for your email regarding a problem with the fuel transfer

(lift) pump on your Dodge Ram diesel truck. It is regrettable that you

have experienced a problem.



Of course we can't diagnose any mechanical issue based on an email

alone, however our dealers have the diagnostic equipment and trained

technicians available to determine what is causing a problem and to

perform the necessary repairs. For your information, the lift pump on

your diesel engine is covered for 5yrs/100,000 miles, under the terms of

the diesel engine warranty on your Ram truck. Therefore, if the pump

requires replacement please contact your local Dodge dealer to arrange

for servicing of the vehicle. If your vehicle is within the warranty

coverage it will be replaced under the terms of the warranty.



If you have already had the lift pump replaced and paid for the repair

(within the terms of the diesel engine warranty time/mileage), please

send the original paid receipt showing the part # replaced, as well as

the mileage and vehicle number, to our Customer Assistance Center at:

P. O. Box 21-8004, Auburn Hills, MI 48321-8004 and request consideration

for reimbursement of the repair cost. We will review your request and

advise you of our decision as soon as possible.



Thank you again for your email.



NOTE: Please do not use the 'Reply' function of your email system. If

you have a need to respond to this message, please visit us at our reply

form (link provided below). Our system is NOT able to accept any emails

at this address.



For any future communications related to this email, please refer to the

following information:

REFERENCE NUMBER: 12164475

REPLY LINK:

http://www.chrysler.com/wccsapp/wccs/brand_forms/us/reply.jsp?trk_ID=KMM1040514C0KM&





Sincerely,



Kevin

Senior Staff Representative

DaimlerChrysler Customer Assistance Center





Original Message Follows:

------------------------

Form Selected:

--------------

Category: US Customer Service

Brief Description:

------------------

2001 Dodge Ram/Cummins Lift Pump Failure

Comments:

---------

Reference Number: 11355707

Mr. Robert Clark



Greetings,

As a member of

the Turbo Deisel Register I'm following a subject that has been a issue

personally to me.

The lift pump on my 2001 Ram deisel died shortly after I

recdeived my truck.

Knowing this is a precursor to the $2500 VP44 Injector

Pump failing, I have installed a Fuel Pressure gauge to have some

warning

of the next time the lift pump fails.

Ya know, there isn't anything else

about this truck I can't live with so far (steering being not the best

and

the Cam Position Sensor failing and the automatic transmission not being quite

up

to par with the motor)... . but to know that Dodge and Cummins both know

that

these lift pumps are obviously inferior and innadequate, well, I just

hope

something is offered up as a cure soon.

I do not want to be the one that

has the pump fail and the vehicle quit running resulting in property and

physical harm.

Would ya let me know if there is anything in the works to

cure the lift pump failure on these otherwise awesome

trucks?

Thanks,

Dave Alberts

Anacortes, WA



Sender Information:

-------------------

Title: Mr.

First Name: Dave

Middle Initial:

Last Name: Alberts











| | | | | Inbox



© 2004 Microsoft Corporation. All rights reserved. TERMS OF USE Advertise TRUSTe Approved Privacy Statement GetNetWise Anti-Spam Policy

 

[RPainter]

Just curious, is the lift pump a DC or cummins component? With it being on the motor, seems it would be a cummins part thus them being the ones to contact.

Randy

 

[CumminsPuller]

From my understanding that part and design was done by Dodge.

If I am wrong someone will correct me.



Jason

 

[Bobalos]

Mine came in a Cummins box. Im not sure who designed it, however, it SURE does look a lot like a plain Jane Carter electric pump. you can buy them from Jegs. My guess is that some Mfg. Eng sat there with his Fuel pump catalog & said "hmmmmmmmmm, this one looks good, specs are about right & cost is in the right neighborhood, I will go with it". but thats just my educated guess.



I dont get why they dont simply use the same in tank pump that they use for the gas motors (one that will work with desiel of course) & put a regulator in the engine compartment like they do on every other motor they make. problem solved.



Bob

 

[Sregorb]

I attended the second annual ATS/Cummins Rocky Mountain/RMTDR meet (hopefully you'll read about it in the next magazine) and had a chance to talk with Scott Bentz- VP for Cummins Rocky Mountain. When I asked the question, "Who's design or responsibility is the current location of the lift pump?"

The unedited response was, "It was an agreed upon design and location between BOTH Cummins and Dodge. "



Problem with this arrangement is, it seems that now from a corporate standpoint they can sit back and wait for the other to do something about it (or get in trouble over it) before any action is initiated.....



Just a quick update also, here's the list of respondants so far... . again, if you don't see your name and you should be included just let me know... .



100 Proof

abranz

BK

DBeatty

dgvg81

DHawthorne

Diesel Gunner

DLausche

dsherman

Edward

Excessive Force

Fj40dave

Floor It

GSpeed

Hohn

HWhite

IWeiny

jcbrown

JCyrbok

Jhellmers

JHerrlich

Jjohn

Jmadden

justinp20012500

Jvanwaardhuizen

Kboettcher

maverick01'

Mediccummin

Melbo

Melbo brother

Michael Hughes

Mongoose

Motorhead

MVeselsky

Ncostello

Nineonethree

Pit Bull

Puffincoal

Ralbert

Rashwor

Rebel_Horseman

Rick B

rjrepo

Rob Thomas

Robobx

Rockcrusher

RThompson

Scott Rosendahl

Shaft

Shortshift

Sregorb

Sticks

Trexroat

Truckin’ Phil

Tulsa618

TWhiteside

Wrhuston

 

[dsherman]

RE List

Put me on the list.

David

 

[dresslered]

Add my name as well.

 

[DBoggs]

I just sent mine.

Duane

 

[Mille4212]

Sent mine in hope we hear something.

 

[jhyatt]

long post were do i send email

 

[jhyatt]

put me on the list

 

[DBoggs]

I received the standard reply to the msg I sent earlier today, with one thing added I haven't seen yet. They said they have "documented your concerns in a corporate file. " What do you all suppose this "corporate file" is? The trash can?

Duane

 

[KLough]

Just found this thread, thought I would bring it back to the top. We need to keppthis thing going.



I just sent mine so put me on the list