LOUSY service.....

[tntway]

well... i called edge about my dead COMP box. aaron never returned my call, even tho when i called back the office girl said he was returning calls at that point in time. so i called the place where i bought it (which shall remain nameless here for awhile). i was told that the boys were out to lunch and that someone would call me back when they got in. FOUR hours later just before they closed for the day i called back and the girl checked with someone and told me that i would have to send it back to edge. now... . why couldn't have someone returned my call? this establishment is well known to this board and is held in VERY high regard... . hence my reluctance to "bash" here.



i'm really tired of falling thru the cracks... .

 

[RottnDogue]

Don't hold back on us Tim... ... Your not Bashing, just telling the facts.



Darren

 

[tntway]

are you asking me darren?

 

[Mactruck]

Sorry to hear about that TNT.

When my COMP was popping, Aaron totally hooked me up. He sent me out a replacement in no time with a return receipt for my old box. One problem (and Edge knows this) is that you can't disconnect the box and send it back without having another box in it's place. You'll set off fault codes and your "check engine" light will come on. They'll send you one out pronto.



PM me when you get this. I'll come out to your house and hook my Comp box up. That way we'll see if it's the box or a wire.



Kevin M.

 

[RottnDogue]

Originally posted by tntway

are you asking me darren?

Yes, I guess I am... ... .



Darren

 

[Mingoglia]

Maybe he was having a bad day... I would try to call him again. We all have bad days on occasion.

 

[DHatfield]

My EZ has died as well and I was told to send the old one back first before I would get a new one. I already had the high boost code set anyway and I did not really care if they want the old one first. But I really want the new one bad as my truck is really cutting back fuel about 2500 RPM and starting to fell weak. Yes I did check fuel pressure and it is okay.

 

[Riflesmith]

Edge Products put on the Utah Dyno Day Event yesterday, 6/15.



While I was there I asked if they could look at my Comp Box. It still had a level 5, but no indicating light for that level. One of the Edge guys(remembering names was never a strength of mine) took my Comp and told me they would swap me out with a new one. 15 minutes later he returned and told me "we happened to have a technician here today and your box is fixed, here you go. "



I realize my situation is not comparable to yours because of the distances invloved. I believe, however, that the Edge folks are good people. They will stand behind their product. Telephone communications simply fall through the cracks sometimes. Try to contact them again, they will come through for you. Best of luck solving your problem.

 

[fj40charles]

TNT,



I understand you frustrated about not getting a phone call right away. I've dealt with Aaron and he has always returned my phone. It sometimes takes a day for him to get back, but he does call back. I'm sure his voice mailbox is just full when he comes in to work.



You happen to catch Aaron at a "bad" time. His wife just had a baby during the week and he was out of the office for a few days. I'm sure it took him a while to catch up.



I'd give Aaron a shot and wait for him to call. We all would like a call back within 15 minutes or so, but we have to understand their situation.



I have no complaints against the Edge guys. Very helpful and they'll bend over backwards to fix your problem.



Disclaimer: not affliated with Power Edge. Just a happy customer.



Charles

 

[tntway]

my frustration lies NOT with aaron but with the vendor who sold me the product. iwas told that i would get a call when "the boys" were back from lunch. when i called back some 4 hours later they could answer me straight away. therefore i wonder WHEN they were gonna call back.

 

[fj40charles]

Tntway,



I just talked to Aaron at Power Edge and explained your situation. He wanted me to tell you he is deeply sorry for the situation and that you called him at a bad time with the baby and the dyno days on Saturday.



I'd give him a call and deal directly with Aaron and leave the vendor out since you're not getting much cooperation from the vendor. I have no doubt Aaron will make it right.



His number is 801. 476. 3343



Please let me know how this works out. .



Thanks,

Charles