I have been running a BrakeSmart for about 6 years now. I mostly use it to haul either lumber or equipment on my flat bed trailer. The BrakeSmart and MaxBrake, as we all know, operate on the same principle of correlating truck brake line pressure directly to trailer brake voltage. It is by design an excellent and smooth trailer brake system that allows the driver to easily coordinate truck and trailer braking.
All that being said, and despite what many others have said, I DO need to adjust Brake SMart voltage gain depending on load, particularly while pulling the SAME flat bed trailer, loaded vs. unloaded. Unloaded, I run completely minimum gain or the trailer wheels lock-up. Loaded, I set the gain up until I can feel the trailer pull me back lightly when I use the brake pedal while traveling downhill. And this only makes sense to me...unloaded the trailer weighs 1500# and loaded it can weigh up to 10k #. So while the BrakeSmart has been an excellent controller for me, I DO need to adjust it's gain based on load...otherwise I end up with either way too much or not enough stopping power. I am sure that if the load varied by only 1000# or so, this would not be the case, but since my load varies by substantial amounts, the gain must also vary...it is not a problem with the trailer brakes, though that may be the case in other situations, it is not the case in all situations.