Engine/Transmission (1998.5 - 2002) Need Warrantee Help with injector pump

[SandAddict]

My friend is getting the runaround at Dodge. He has a 2000 Dodge Pu he purchased in November of 1999. The truck has 69k miles on it. A couple of weeks ago the engine died at a signal light. He towed it to the local dealer and they told him the injector pump was bad and that it wasn't covered under warrantee. He has a P0252 code. I was wondering if anyone had any suggestions. The warantee book says the Cummins engine is waranteed for 7 years or 100k miles. The dealer says the injector pump is not covered.



Thank you for any and all help!

 

[gregdoerfler]

that is "fuel injection pump fuel valve stuck" im pretty sure it only has 5 years 100000 mile warranty.

 

[SandAddict]

Do you know if that is a servicable part on the injector pump or do you have replace the whole pump?

 

[SKneeland]

pretty much have to replace it, but i would check around on prices before you pay the dealer to do it.

 

[Thomas]

... The dealer says the injector pump is not covered...

Your friend needs to go to:
http://ecfr. gpoaccess.gov/cgi/t/text/text-idx?c=ecfr&sid=a9b9386ebc88d6a8f9a5b4a84e3fd4c0&rgn=div5&view=text&node=16:1. 0. 1. 7. 72&idno=16

Look for the following wording in Section 701. 3:

"Any warrantor warranting to a consumer by means of a written warranty a consumer product actually costing the consumer more than $15. 00 shall clearly and conspicuously disclose in a single document in simple and readily understood language, the following items of information... "

"The point in time or event on which the warranty term commences, if different from the purchase date, and the time period or other measurement of warranty duration... "

Your friend needs to look in the model year 2000 Warranty Information book. The portions of interest are Section 2. 1 Basic Warranty part D When it Begins & part E When it Ends. Then he needs to look at Section 2. 6 Cummins Diesel Engine Limited Warranty part A When it Begins and part B Parts Covered for 5 Years or 100,000 Miles

What your friend should get from this reading is the fact that the Cummins Diesel Engine Limited Warranty begins AT THE END OF THE 3/36 BASIC WARRANTY.

The DaimlerChrysler 800. 992. 1997 personnel will refuse to look at the Warranty Information book, claiming that they have the warranty information "in their computer". The fact that the Federal Regulations linked above specifically state "in a single document" should tell your friend that he doesn't care what's in D/C's computer, only what is in the Warranty Information book given to the consumer.

The Federal Regulations linked above make it real clear that the warranty can only exist in one place—the Warranty Information book—and the Warranty Information book makes it real clear that the Basic Warranty and Cummins Diesel Engine Limited Warranty run consecutively, not concurrently.

I think D/C is aware of the language in their booklet (the same wording was used model year 2001 - and possibly others) and will stonewall any that challenge them. Dodge dealers will also give you the same story as D/C. This looks to me like a "no-brainer" in small claims court. A class action could also be possible.

The Disclosure Rule quoted above is part of the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, 15 U. S. C. 2301. Some have tried to use other parts of the Magnuson-Moss Act when denied warranty work but have not been in a position to prove that their modification didn't cause the damage. In this case however I think it would be hard for D/C to argue that your friend has somehow manipulated the calendar to extend the warranty on the VP44.

Keep us posted. A lot of us have lots of dollars at stake.

 

[wtfd6]

but if he bought it in november of 1999 that is almost seven years. my warranty was up in november of 04 also. are you saying that the 5/100k should start after the 3/36? I dont think that would happen.


mark

 

[DonS]

but if he bought it in november of 1999 that is almost six years. my warranty was up in november of 05 also. are saying that the 5/100k should start after the 3/36? I dont think that would happen.

That's precisely what Thomas is saying - because that's exactly what his 2000 Warranty Booklet says.

 

[wtfd6]

too bad I didnt know that a year and a half ago when I was told my warranty was up and I needed a vp44!

 

[Thomas]

... are saying that the 5/100k should start after the 3/36? I dont think that would happen...

I'm not saying it. DaimlerChrysler is saying it. And in simple English too. Read my post again. Read the *rules* at the link I posted.

Read the last post in this thread: https://www.turbodieselregister.com/forums/showthread.php?t=152260

Poster DonS has the warranty spelled out in greater detail than my post. Tell either of us where the language is in the warranty that says the Basic Warranty & the Cummins Diesel Engine Limited Warranty run concurrently. You won't find that language because it does not exist. On the other hand, both of us have pointed to the exact language that says the warranties run consecutively.

As poster DonS suggests, it's likely thgat D/C never intended the warranties to run consecutively. However, since the simply worded warranty spells out when each begins and each ends, it's obvious that they do run consecutively, regardless of what D/C intended.

If no one challenges D/C, then D/C will continue to stonewall the consumers. As I posted earlier, it's a no-brainer in small claims court. Prepare your case with a copy of PART 701—DISCLOSURE OF WRITTEN CONSUMER PRODUCT WARRANTY TERMS AND CONDITIONS from the posted link, the warranty information book, documentation showing the day the Ram was first put into service, and a copy of a D/C workorder showing date, mileage, and reason for warranty denial.

I can't imagine D/C volunteering to say the warranties run consecutively—their financial exposure on this one is huge.

 

[Mr. C]

I had no idea, do you think there is any recourse for the many of us out here that bit the bullet and replaced ours under the impression we were out of warranty? Man I would love to be part of a class action suit if this is the case.

 

[Thomas]

Who knows—small claims court seems to be the easiest route. I have no idea what time limits are involved where you live. Since you had the VP44 replaced, documentation on a Dodge service department invoice showing mileage, date, and their statement that you were denied warranty coverage because of time/mileage seems to me to be powerful evidence.

Law firms that work with class action suits typically like to see the potential of big bucks in their own pockets.

 

[RDrescher]

Dodgeing your warrantee

I sued DC in small claims over this exact language with my 99 pump failure. The CTD warrantee starts at the end of the basic 3/36 warrantee. I lost at the first trial, the judge conveniently couldn't understand the language of the contract. I appealed for a jury trial. DC hired an attorney. He motioned for summary judgement & the judge agreed I could not get the jury trial I paid for. The first court & the 2nd court were 1 floor apart in the same courthouse. If you want integrity wait till the Japanese come out with a good large diesel pickup. One of em might stuff in a Cat. You have to see the difference in cust. service between DC & Honda or Toyota to believe it. The later will appologize for their mistakes, DC just says go to hell. Shine on, Randy

 

[DonS]

Stay tuned. I have firsthand information that there will be a post in the next couple of weeks that will indicate that DC has paid for an injection pump replacement, under the Cummins Limited Engine Warranty, on a truck that has a) well over 100k miles AND b) well over 5 years on the clock. THE WARRANTIES RUN CONSECUTIVELY

 

[SandAddict]

Thank you for the info. I am sorry to hear that attempt wasn't more successful. These trucks sure can be frustrating. Sometimes I think trucks should cost less with a shorter warrantee because getting help under warrantee is usually a pain in the neck!