New steering kit recall

[Dbonzi]

I just called the number on the bottom of the page for Chrysler



they wanted my vin and said it doesn't apply to my vehicle

I tried to explain that I purchased the part and installed it myself.



He then asked for the part# and said he would check on it.

put me on hold ... then cam back and said my part 52122362AB

was not in a recall.



Also called the dealer that I purchased the part from and they don't know anything about it.



More Crap to worry about#@$%!



Dennis

 

[Matt400]

Just print the recall and take it to them, that way you can at least be on the list to recieve a new tie rod.

 

[pullya]

Matt,

It concerns me that Chy apparently still has not notified their dealers about this recall and there is a lot of confusion about which part numbers are affected. I've left 2 messages for Patricia and still haven't heard anything back from her. Are we the only one's really concerned about this??? I sure hope no one has a failure and has an accident because of not getting the word out fast enough about this problem. Maybe more people need to call Patricia about this as it's apparent that calling Chy doesn't help.

Jay

 

[Matt400]

I know what you mean, this was issued on Jan 6th so dealers should know.

The number the dealer would understand is: CHRYSLER RECALL NO. H36

When I faxed the recall to a dealer near me they said they are on H34 at this time and have no information on H36. I said well now you have it. . but thats not good enough because they need the instructions on how to handle it from Chrysler, what part # to use for the replacement etc.



Hopefully something will start up soon.

 

[DonFitzwater]

My local parts and service managers are aware of the situation and are awaiting finalization from Chrysler. These things take time to get rolling. Look how many years it took them to fix the darn fuel pump situation on the 24 valves.

 

[EDankievitch]

Ok, So here is what I have learned so far... If you call Chrysler Cust service they ask for a Vin number and will tell you that your truck is "NOT PART OF THE RE-CALL. " I explaned that yes my truck was too old for the recall but the "NEW Dodge replacement part", the one the replaces the "Discontinued" replacement part the wore out on my truck was part of the recall... After going round and round the nice lady supervisor hung up on me!!!! I called back and asked for the cust supervisor in charge again I got the same run around Bs untill I said " Ok, so there is No recall on my truck, but Chrysler has notified the Fed's or a problem with the 08 and 09 thruck and also the "Replacement repair parts" . So let me get this right, No recall on my truck, but I have the "Bad part" installed due to the old one wearing out, he said "Ok", So if I take my truck out and hit a pot hole have his known "bad part" fail loose controll of my truck and KILL some one who do you think the Family of the Dead person is going to go after Me when I show the court the letter saying that Chrysler knew that the parts were bad???? But said there was NO recall on my truck??? Next thing I got was send him copys of all the notices that have been posted on this thread and a copy of my invoice that proves that I bought the " bad part" and he would get back to me with a "fix to this problem. " Why does this Bull have to happen??? They wonder why they are going out of buisness, if this is the way they are going to solve a major problem by denying that there is a problem unless you have the right Vin number... . I could see that they would not warrenty a aftermarkett part but this is their part! Their replacement part for one that is no longer available. Stand behind your product!!! Don't stick it to us faithfull Cust. that are just trying to do the right thing and prevent a problem. A problem that they know exists. Ok, I'm done venting... . I'm enclosing the name and the phone number of the guy that actually seemed to listen at Cust service. I would say to contact him if you don't get fast action on getting this "bad Part" replaced fax him your info maybe if we all express our outrage about this the next time we will not have to go through this Bull... ... ... ... ... .....









Chrysler Cust service... (1800) 992- 1997

The Guy that actually listened his name was Lane ex# 66104



Don't yell at this guy, well unless I inform ya all that he dropped the ball, He said I should have an answer about how, when and how soon I can get the Bad part changed out by Monday at the latest... ... Till then my rig is parked I'm not going to be the guy that makes some lawyer rich.....

 

[Dbonzi]

EDankievitch



Let us know what the reply is



Thanks



Dennis

 

[MickeyMiller]

Nhtsa contact

EDankievitch,



I had a good conversation with Larry Long of the NHTSA on the fact that Chrysler had ignored the retro-fitted '03-'08 trucks. He is very knowlegable about the TSBs and looks like a good contact.



-- email address removed --



1-877-536-8368 x 66281



I think I have attached Chrysler's notification to the NHTSA that Larry Long sent me (first time I've tried to do an attachment on this site... ).



BTW... I sent Larry a link to this site so he could see the concerns.

 

[Regcabguy]

EDankievitch,



I had a good conversation with Larry Long of the NHTSA on the fact that Chrysler had ignored the retro-fitted '03-'08 trucks. He is very knowlegable about the TSBs and looks like a good contact.



-- email address removed --



1-877-536-8368 x 66281



I think I have attached Chrysler's notification to the NHTSA that Larry Long sent me (first time I've tried to do an attachment on this site... ).



BTW... I sent Larry a link to this site so he could see the concerns.

How about the blend door problem? No defrost?

 

[sag2]

I verified in DealerConnect that the recall is not listed. I would also not get too bent with the delay of release. There are many instances I can recall where the Fed's released info to the public before the recall was ready to go. Although it sounds bad, I don't see any mention of injuries or damage caused by the POTENTIAL failure. Recalls that pose some kind of serious threat generally have that kind of information included in the government summary if it applies.
I guess if you feel that strongly that your truck is unsafe, stop driving it or replace the parts again and save that receipt. Saying your going to take action if something happens if the company does not do what you think they should just puts the burden on your shoulders that you had personal knowledge and ignored that fact until you or someone else and/or property was damaged.
I'm not agreeing or disagreeing with the situation, just dealing with the realities of life.

 

[MickeyMiller]

It looks to me like Chrysler uncovered the defect during long term testing, not as the result of a reported accident. "Pitman Arm Ball Stud may fracture"... . wonder if it was a manufacturing tollerance, metallurgical, or ??? issue?



I am having Left Coast Diesel install mine week after next. The 52122362AE thst I got is not part of the recall.

 

[pullya]

Sag2,

What part of "loss of steering control" and "risk of crash without warning"

doesn't seem serious to youI agree about threatening to take some kind of action if your not personally involved. I guess it's just a little frustrating when clearly there is a recall out there and the large majority of Chy dealers know nothing about it. There also seems to be some confusion about what actual part numbers are involved. It would be nice if some of us could infact just park our trucks till this gets straightened out but many of us don't have that option. I guess we could go buy another kit to put on and wait till it's all straightened out but do you know for sure the new parts we buy will not be or are not covered by this recall. Just what I need--the possibility of 2 junk steering kits.

Rant done!!!

Jay

 

[sag2]

pullya, I feel your pain. You are exactly right that you don't know what parts are good and which ones are bad. Bad information is worse than no information. And NONE of the dealers have the info because it has not been sent to them. MickeyMiller may be right on that the problem was discovered in testing, and that no actual failures have been discovered in customer use. I also trust that Chrysler is working as fast as they can to resolve it and get the word out. Regardless of how big they are, they don't want to get sued for something any more than you or I do.

 

[Matt400]

The local news might find this interesting. .

Chrysler issues safety recall & reports it to the NHTSA, a month later Chrysler still has not informed Dealers.

 

[Austin Diesel]

Is this recall only affecting 4x4 Models only ?



I have a 08 2WD 2500 6. 7 Auto,



I'm not getting any response from my dealer service manager. I asked him about it on 2/04/09 he knew nothing about the recall H-36. And if it affected my truck it was not up on their Chrysler TSB database yet. Tryed to call Chrysler did not work,redirected me , web page would not load correctly today either?



Austin Diesel

 

[Matt400]

4x4 only, the bad part in question is not used on your truck.

 

[EDankievitch]

I never said I was going to take action or use the truck untill it failed or allow it to cause a problem. My concern was and is that a large group of us have installed the parts in question and after talking with the Chysler cust service people they said it was not a problem because our Vin numbers were not part of the recall. They did not give a dam that our trucks were retro fited with the "New Parts" that were included in the recall. I had only brought up my point about the courts because I don't want to have to go down that road just because my Vin number did match..... Only the lawyers win in that case, just think how much that new lawn mower costs today after all the law suites that have been filed and the mafacture had to pay for stupidy. Sorry if I had come across as someone with a lawyer on stand by waiting to get rich quick...

Ed

 

[sag2]

It appears there might be two recalls, one for production trucks and the other addressing over the counter or service department sales. Sounds like the H36 may be released to DealerConnect next week. I'll check it a couple of times next week to see if it shows up. It is not there tonight.

 

[pullya]

It would be nice if Chy would have taken care of this problem in a TIMELY manner and provided the correct part number that are included in the recall. I have also learned about trying to call their "customer service" number(in India). If you have any question or problem not handled by their "script" their at a loss at what to say or do I think for now we will have to wait and see what happens and what action Chy is planning to take. Our expectations and their performance seem to be miles apart. I think we're beating a dead horse-----

Jay

 

[sag2]

I've been involved as a witness a couple of times over the years in trials on customer cars. Here is why you never want to admit you knew something was unsafe and yet continued to use the product.

Plaintiff-this car is unsafe, and I'm too terrified to drive it, and the company did not do anything about it, so I had to

Defense-so Mr. Smoke, I saw you had car seats in the car, is that correct?

Plaintiff-yes

Defense-are they for your kids?

Plaintiff-no, my wife baby sits the neighbors kid

Defense-you have friends don't you?

Plaintiff-yes

Defense-have you given any of those friends a ride?

Plaintiff-yes

Defense-Mr. Smoke, you said you have 2 kids age 8 and 11

Plaintiff-yes

Defense-have you ever taken them to school?

Plaintiff-yes

Defense-and have their friends car pooled to school with your kids?

Plaintiff-yes

Defense-so Mr. Smoke, you just testified that you are terrified to drive your car, and you drove it xxxx miles since you found out is not safe to drive, and on top of that you put the lives of your kids, friends, and neighbors in danger by driving it, so just how terrified were you?

Plaintiff-uhhhhhhhh

A good attorney traps them better than this, but you get the point!