Paying for TSB's?

[DHayden]

I am taking my 2015 Mega Cab in next week for recalls (water pump and tailgate) I want them to do a few TSB's such as the dead pedal update, theres one for steering and one for the trans. Not sure if I qualify for all but I'm getting vibration in the front end and the steering wheel is is starting to get off center which is what some have said is the onset of the steering issue.
My trans (Aisin) grinds while moving out of park, actually it sounds like the prawl is dragging and then pops. I think the TSB is for coming out of gear without depressing the brake which I have not experienced but then again I always press the brake.
Anyway, I have seen some mention on here that they have had to pay for TSB's. I have a few other cars from other manufactures and I have NEVER had to or even been asked to pay for a TSB. Whats your thoughts and experiences with RAM on this?

 

[Bob4x4]

You must complain about the specific issue that is addressed by the tab and have the appropriate warranty coverage.Tsb’s are not the same as a recall (that is always covered)or some special campaigns

 

[kthaxton]

Yep. I've had TSB's covered while under warranty, but had to pay when the warranty was up.

 

[DHayden]

I told the service manager about these issues when I stopped in this afternoon. He said they would plug in and see what updates are available. I was going to continue on explaining that this wont address the "non software" issues but I had other things to do. I figure I will just print out the TSB's and show them to the service manager when I drop off the truck. I'll remind him about our conversation from today and I guess we will see what they take care of.

 

[sag2]

You can show him the TSB, but unless you specifically complain about the exact symptom in the TSB they will not perform it, in warranty or not.
You are better off not mentioning a TSB and just complain about the symptom you "have".

 

[DHayden]

So I dropped the truck off yesterday, complained about the dead pedal, they said they would look at it. Dealer said there were four updates available. One for PCM (engine) one for the TCM (Transmission) one for the brake controller and one for bluetooth....$50 each. He said these are only covered under the 3 year 30k warranty unless a trouble light comes on, then will be covered under power-train warranty.

Seems to me the PCM and TCM should be covered under the 100k warranty especially since its been dinked up for a while and they have come out with at least three TSB's for it and not fixed it right yet. The trailer brake seems like a safety issue, if it wasnt applying proper voltage from the start...they should fix it.

 

[DHayden]

Update: I go to pick the truck up, a nice young lady at the service desk offered to help so I explained what my truck was there for and what TSB's were available. I told her the other service person told me they weren't covered and the fix wasn't guaranteed. I told her I wasn't particularly interested in paying for something that wasn't going to fix the issue. She says "can you leave the truck another day? We will take care of all four TSB's no charge, hopefully it will fix your issue".
That young lady earned a return customer. I plan to make sure her management knows her attitude and customer service earned them a repeat customer.

 

[nukegm]

Update: I go to pick the truck up, a nice young lady at the service desk offered to help so I explained what my truck was there for and what TSB's were available. I told her the other service person told me they weren't covered and the fix wasn't guaranteed. I told her I wasn't particularly interested in paying for something that wasn't going to fix the issue. She says "can you leave the truck another day? We will take care of all four TSB's no charge, hopefully it will fix your issue".
That young lady earned a return customer. I plan to make sure her management knows her attitude and customer service earned them a repeat customer.

comrade - your last post gave me a little hope for humanity. someone at the dealer actually seemed to care. for sure follow up on a good review of that lady and or her positive attitude. a rarity today. cheers!

 

[DHayden]

Picked the truck up today. The flashes of PCM and ECM made some difference, its not night and day but maybe the trans needs to re learn some to feel more benefit? At any rate I thanked her and asked if she mind if I had a word with her manager, she showed me his office and I told him this lady earned them a repeat customer that was not to have been the case the day before.

 

[Cummins12V98]

I was charged zero by Crystal Chrysler for all updates available.

 

[TCDiesel]

Don't blame the dealership for FCA's Policy.
FCA has Ghost software to detect Dealer violating this Policy, Sag2 Will confirm that you are following this Policy (Check Here) and state what reference to the flash.

I see dealers over charging for this service. its does take some time with certain updates and it would by unfair to ask the Dealer to this for Free.
The lady DHayden you are praising is NOT the Person that Make decisions for Flashes, its the Tech doing the flash and the Service Dept Authorizing the flashes.

Their is some risk in flashes, so doing it for Free at the risk of FCA finding the Dealership is violating the policy is NOT ,something the lady at the cash box counter makes.

Unless you seen a like screen this ,a snap shot of your vehicle VIN with no lightening bolt(s) you have no idea what was done.

 

[Bob4x4]

Some dealers will cut service advisor pay if they get less than perfect customer satisfaction survey scores,this is why some advisors will push the envelope to help even when it is is out of corporate policy

 

[TCDiesel]

This also need to be shared, Some customer satisfaction survey are misleading, Example 0-10, if the SA does not get 8 or greater its considered a 0, So remember this when taking the Survey.

 

[DHayden]

I dont know what the "case box) is, but this lady was the service manager. I did not fill out a survey. I do have receipts saying what was done, I "could" take it to another dealership and ask them what updates are available, if it showed the same ones that were "just done" then I imagine that would be a problem they wouldnt want to answer for, but some businesses have done worse I'm sure.

 

[TCDiesel]

I corrected it Cash Box, The Service Manager has the power to authorize the flash.

FCA has Ghost Protocol Software , they know Who's flashing and why.


Greetings Todd (NASTF ID XXXXX):

On June 11th NASTF had to shut down almost 1300 Vehicle Security professional accounts for sharing their credentials. This was happening inside businesses as well as with code brokers such as auto code who have told our VSPs that they are approved by NASTF and automakers. This could not be further from the truth.

One month later we have received and reviewed thousands of positive ID forms and found a distressing number of those, let’s just say most, that are not filled out completely. We suspended over 200 of these for a longer period of time to offer some training on how and why these forms need to be completed accurately.

As a result of our audits we were also forced to set aside processing new and renewal applications to the registry. The registry team began processing these on July 9th. If you have an application in with us please know that they are working diligently to get your account taken care of. If you have already had your credit card charged that is good news. It means that the background check has almost certainly already been completed. This can be the longest part of the process.

Please be patient with us just a little longer and avoid calling or emailing with status questions. The same folks who have to answer those are the same people who process your applications.

Please watch https://nastf.org for news about the fall release of SDRM 2.0 which will streamline this entire process and give you a more secure and easier to use interface.