Attention: TDR Forum Junkies 
Taking in for recalls about 7:30p tonight - 4 install of new secondary hood latch & inspect hitch for cracks/install brackets. Need some quick (non-911) answers.
Question #1 - Anyone out there ever used Dick Greenfield Dodge, just outside of Trenton, N. J. ? If so, how are they. They have a 24 hour operation Mon. - Fri. & a 3rd shift Cummins Tech. According to the Svc. Mgr.
Question #2 - Has anyone (out of warrenty) had the TSB 18-019-01 performed and was it free? - This is the one that allows (supposedly) better warm up by reprogramminng the ECM? I asked if it was free and the Svc. Mgr. didn't think so but wasn't really sure. He then mentioned his 3rd shift Cummins Tech would know as that he pretty much only works on the Rams.
Oh well, wish me luck it's 7:30 and I'm outta here. It's off to Dick Greenfield I go. Will share the "experience" when I return / tomorrow.
Next morning 12/27/01 - Recalls done. Asked about having the TSB 18-019-01 done cost 1/2 hour = $40. After I told them to go for it. The Svc Mgr told me that the Tech said I was throwing my money away as the TSB was intended for long period idling not as I had thought to enhance warm-up. Screw it I'll plug it in and if not I'll let it warm up as I "moderatly" drive home. They actually had the cruise servo in stock! For a $71 part I'll have the cruise working later on today . . . hopefully('
')
All in all not a bad stealership experience. While I was in the waiting room (for 2 hours) I happened to strike up a conversation with a local Tech school Instructor who runs the DC Tech program. He had his 1500 in for somekind of sensor problem and since he taught all the Techs why not go there? Anyway made me feel a bit better, hearing about the program (DC sponsored). They actually have roughly 20 DC autos as teaching tools including a 96 Viper & 3500 Cummins to mention a few. Spoke with one of the 2nd shift cummins Techs seemed very knowledgeable about the injector pump problems our trucks have. He explained how they, as Techs, have their hands tied by the "star" when they diagnose the pump to be bad they have to run through all kinds of BS before DC (aka star) lets them replace the faulty pump.
If I absolutly had to take mine to a dealer it would be them over the local Dodge boys (Reedman, for anyone familiar with the Bucks County area of Pennsylvania)
Question #1 - Anyone out there ever used Dick Greenfield Dodge, just outside of Trenton, N. J. ? If so, how are they. They have a 24 hour operation Mon. - Fri. & a 3rd shift Cummins Tech. According to the Svc. Mgr.
Question #2 - Has anyone (out of warrenty) had the TSB 18-019-01 performed and was it free? - This is the one that allows (supposedly) better warm up by reprogramminng the ECM? I asked if it was free and the Svc. Mgr. didn't think so but wasn't really sure. He then mentioned his 3rd shift Cummins Tech would know as that he pretty much only works on the Rams.
Oh well, wish me luck it's 7:30 and I'm outta here. It's off to Dick Greenfield I go. Will share the "experience" when I return / tomorrow.
Next morning 12/27/01 - Recalls done. Asked about having the TSB 18-019-01 done cost 1/2 hour = $40. After I told them to go for it. The Svc Mgr told me that the Tech said I was throwing my money away as the TSB was intended for long period idling not as I had thought to enhance warm-up. Screw it I'll plug it in and if not I'll let it warm up as I "moderatly" drive home. They actually had the cruise servo in stock! For a $71 part I'll have the cruise working later on today . . . hopefully('
')All in all not a bad stealership experience. While I was in the waiting room (for 2 hours) I happened to strike up a conversation with a local Tech school Instructor who runs the DC Tech program. He had his 1500 in for somekind of sensor problem and since he taught all the Techs why not go there? Anyway made me feel a bit better, hearing about the program (DC sponsored). They actually have roughly 20 DC autos as teaching tools including a 96 Viper & 3500 Cummins to mention a few. Spoke with one of the 2nd shift cummins Techs seemed very knowledgeable about the injector pump problems our trucks have. He explained how they, as Techs, have their hands tied by the "star" when they diagnose the pump to be bad they have to run through all kinds of BS before DC (aka star) lets them replace the faulty pump.
If I absolutly had to take mine to a dealer it would be them over the local Dodge boys (Reedman, for anyone familiar with the Bucks County area of Pennsylvania)
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