I got a response from Shell on questions about their filters:Top is reply, bottom has my question.
[FONT=&]
Hi Patrick,[/FONT]
[FONT=&]Yes, we stand behind the quality of our filters, below is the filter warranty. We also have a filter hot line if you have questions about a filter application, 800-526-4250.[/FONT]
[FONT=&]More information on the specifications and a nice exploded view of the filter may be found here:[/FONT]
[FONT=&]http://rotella.shell.com/promos/rot...932-02-ro-2015-oil-filter-commercial-ssht.PDF[/FONT]
In performance testing, it does as well as the non-synthetic media Fleetguard filter that meets the engine requirements.
Thanks for taking an interest in our products!
“SHELL FILTERS LIMITED WARRANTY
[FONT=&]Pennzoil-Quaker State Company, D/B/A SOPUS Products[/FONT]
[FONT=&](“Shell”), warrants its automotive filters (“Filters”) to be[/FONT]
[FONT=&]free from defects in material, workmanship, or design.[/FONT]
[FONT=&]Shell automotive filters are manufactured to high quality[/FONT]
[FONT=&]standards in accordance with Society of Automotive[/FONT]
[FONT=&]Engineers (SAE) and International Organization for[/FONT]
[FONT=&]Standardization (ISO) test procedures and guaranteed to[/FONT]
[FONT=&]meet fit, form and function for those applications for which[/FONT]
[FONT=&]they are cataloged.[/FONT]
[FONT=&]This limited warranty is effective for the number of miles[/FONT]
[FONT=&]and driving severity published in the owner’s vehicle[/FONT]
[FONT=&]manual as the recommended service interval for filter[/FONT]
[FONT=&]replacements (“Warranty Period”). Shell will replace, free[/FONT]
[FONT=&]of charge, any Filter which, under normal conditions of[/FONT]
[FONT=&]use, is proven to be defective in material or workmanship[/FONT]
[FONT=&]and is within the Warranty Period. If Shell further[/FONT]
[FONT=&]determines, in its sole discretion, that the alleged defective[/FONT]
[FONT=&]Filter caused engine damage during the Warranty Period,[/FONT]
[FONT=&]Shell will also repair or replace any damaged engine parts.[/FONT]
[FONT=&]THIS LIMITED WARRANTY DOES NOT COVER[/FONT]
[FONT=&]misapplication, misinstallation and damages or failure[/FONT]
[FONT=&]caused by rust or corrosion. THIS LIMITED WARRANTY IS[/FONT]
[FONT=&]VOID under the following circumstances:[/FONT]
[FONT=&]• Use of motor oil other than the viscosity and type as[/FONT]
[FONT=&]recommended in the owner’s vehicle manual[/FONT]
[FONT=&]• Damage or failure caused by misuse, negligence,[/FONT]
[FONT=&]modification, accidents or abuse[/FONT]
[FONT=&]• Damage or failure caused by unauthorized service or[/FONT]
[FONT=&]use of unauthorized parts; and[/FONT]
[FONT=&]• Filters which are submitted in a condition that prohibits[/FONT]
[FONT=&]testing to validate any alleged defect or malfunction[/FONT]
[FONT=&]Shell reserves the right to make changes in design or[/FONT]
[FONT=&]improvements to its Filters without creating or assuming[/FONT]
[FONT=&]any obligation to install or implement the same on its[/FONT]
[FONT=&]Filters previously sold. In addition, Shell may change[/FONT]
[FONT=&]this limited warranty policy at any time. Please refer to[/FONT]
[FONT=&]www.pennzoil.com for the most current version of this[/FONT]
[FONT=&]limited warranty policy.[/FONT]
[FONT=&]TO THE EXTENT PERMITTED BY LAW, THIS LIMITED[/FONT]
[FONT=&]WARRANTY IS IN LIEU OF ALL OTHER EXPRESS[/FONT]
[FONT=&]OR IMPLIED WARRANTIES, INCLUDING IMPLIED[/FONT]
[FONT=&]WARRANTIES OF MERCHANTABILITY AND FITNESS[/FONT]
[FONT=&]FOR A PARTICULAR PURPOSE. SHELL AND ITS[/FONT]
[FONT=&]AFFILIATES AND SUBSIDIARIES WILL NOT BE LIABLE[/FONT]
[FONT=&]FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR[/FONT]
[FONT=&]EXEMPLARY DAMAGES OF ANY KIND. ALSO TO THE[/FONT]
[FONT=&]EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY[/FONT]
[FONT=&]SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT[/FONT]
[FONT=&]TO THE FILTERS. NO ATTEMPT TO ALTER, MODIFY[/FONT]
[FONT=&]OR AMEND THIS WARRANTY SHALL BE EFFECTIVE[/FONT]
[FONT=&]UNLESS AUTHORIZED IN WRITING BY AN AUTHORIZED[/FONT]
[FONT=&]REPRESENTATIVE OF SHELL.[/FONT]
[FONT=&]To obtain performance of this limited warranty, the[/FONT]
[FONT=&]purchaser must submit a warranty claim to the Shell’s[/FONT]
[FONT=&]Technical Services Department within thirty (30) days[/FONT]
[FONT=&]after discovery of the damage or failure and make[/FONT]
[FONT=&]the defective Filter and/or failed engine available for[/FONT]
[FONT=&]examination and testing.[/FONT]
[FONT=&]Shell Filter Technical Services Department[/FONT]
[FONT=&]1-800-848-3783[/FONT]
[FONT=&]Some states do not allow limitations on how long[/FONT]
[FONT=&]warranties last, or the exclusion or limitation of[/FONT]
[FONT=&]consequential or incidental damages, so the above[/FONT]
[FONT=&]limitations or exclusions may not apply to you. This[/FONT]
[FONT=&]limited warranty gives you specific legal rights. You may[/FONT]
[FONT=&]also have other rights which vary from state to state.”[/FONT]
http://rotella.shell.com/promos/rot...932-02-ro-2015-oil-filter-commercial-ssht.PDF
[FONT=&]Regards,[/FONT]
[FONT=&]Keith Perry[/FONT]
[FONT=&]Shell Technical Information[/FONT]
[FONT=&](800) 237-8645 Option 3, 1[/FONT]
[FONT=&]Email:
shelltechnical-us@shell.com[/FONT]
[FONT=&]Technical data sheets and MSDS may be found at:
www.epc.shell.com[/FONT]
-----Original Message-----
From: ed schoolcraft
Sent: Sunday, January 22, 2017 12:34 PM
To: SLUBE shelltechnical-us SLUBE
Subject: Shell Brand Oil filters liability etc ?
I have a question for you.I have owned Cummins powered Dodge and RAM vehicles for almost 20 years. I have participated in the Turbo diesel register.com web site which is exclusively Cummins powered Pick up trucks.
My question to you is, everybody on this web board says not to use the "Shell Rotella" oil filter as it is made by Purolater and the paper media can give out and plug oil injection points in the engine, thus blowing the engine.
I know some years ago FRAM had that problem and bought engines for some people.
Will Shell stand behind the oil Filters if the paper media gives out or will the buyer be stuck with the repair bill?
What if anything can you send me via e-mail that I can post on the web site to lessen people fears about using a Purolater made filter on their Cummins engine? Is it made to the same specs as Fleetguard etc ?
Thank you.
Edward Schoolcraft