Shutting off PM's and E-Mails....here is why...

[LowFly]

Diesel Dan,

I would like to know what is the difference between the first motors and the new improved motors? If the brushs where out is that covered under the 4 year warrenty? I would also like to know how i raise the pressure of my FASSII pump? Thanks, Sam.

The Difference Between the new and old motors:



The new ones are 100% sealed. No moisture can get into the brushes and cause issue. ALSO the brushes are hard wired on this motor. This ensures a 100% contact from lead wire to armature all the time. The brush composition and size is also refined to make the motor last longer. As far as everything else, they are the same.



Some serviceable motors had issue with moisture penetrating the brush caps and causing corrosion to build up on the brushes and on the ends up by the caps. The connection at the top of the brush where the power/ground entered became corroded and resistance went up. Just like a bad BATT connection causing the truck not to start... . the same was for the brushes. A good cleaning at the brush, the tang at the end of the spring and where the tang made contact in the housing (Cotton swab with cleaner), usually did the trick. Then some silicone on the caps when reinstalling kept moisture out. If you are out in the field..... and the FASS motor stops, hitting the side of the body of the Motor with a blunt object allowed the motor to run again until you could remove the brushes and clean.

 

[DJW]

Have anyone thought of going to an OTR truck parts, for the type or kind of fuel pump the professionals use, or even foreign car parts stores, as they have been using electric fuel pumps for years, that's why their cars could fly up steep hills in Sumertime whereas domestic cars at side of road with hood raised even before air conditioning days. I prefer to have the manufacturer test products before sales, instead of relying on PAYING Customers, to have to do their research for them, at great cost and fustration.

 

[jabird]

Still pukeing... ... ... ... ... ... ...

 

[LowFly]

Have anyone thought of going to an OTR truck parts, for the type or kind of fuel pump the professionals use, or even foreign car parts stores, as they have been using electric fuel pumps for years, that's why their cars could fly up steep hills in Sumertime whereas domestic cars at side of road with hood raised even before air conditioning days. I prefer to have the manufacturer test products before sales, instead of relying on PAYING Customers, to have to do their research for them, at great cost and frustration.

The diesel performance market is a growing one. This market is a baby by all standards. Some things are inexact and no amt of testing can predict every possible scenario that can happen. In most applications the older motor worked flawlessly. BUT some people had fits. At one point on the forums, FASS looked like they were falling apart. You get one person posing their problem with brushes. Then another posts about his..... maybe 3 or 4 more post. Then the thread dies. WELL after a while... some one else posts about an issue. WELL the same 5 or 6 see that thread and post again. Its snow balls and looks worse than it is. People will see that there was an issue but not really remember the details... . bad news travels fast.



I can look everyone of you in the eye and say i have TONS more units that are good than ones that had issues. I SEE every single issue that FASS has to offer. I deal with every one on a case per case basis. I am the FASS wnty/repair! :-laf :-laf I’m getting off track here... but the point is, its not as bad as it seems.



Im not making excuses, im just telling it like it is. These new motors have been Bullet proof thus far. I even have had some bearings fail and the motor still pumps the 15-18 PSI no sweat! Our on going goal it to make this the most durable, long lasting electronic fuel system on the market. OK... . im done and sorry for the rant... .....



Im on your guys side! I paid full price for my FASS too way back when!!!!

 

[jwilliams3]

I actually like the FASS product... . Its just the CRAPPY customer service that I received way back when I trouble.

I could not get anyone to call me back from the company until I finally left a really "heart felt" message.



Looks like brad hasnt learned anything though from that.



Truth is there was alot of issues and they were not handled very well by a manufacture who didnt want to fess up and fix a problem.



Try to smooth up the story after the fact is bull dung.



My question is to you Dan:

What exactly does the FASS warranty provide for??

 

[LowFly]

My question is to you Dan:

What exactly does the FASS warranty provide for??

Any repair work needed to make the FASS/HPFP back to 100% status. Leaks, bearing failures, etc. Wnty is good to the original purchaser only (To keep others from using your SN number for repair). All units get a 1 year wnty. It is up to the cust to fill out and send in the wnty paperwork and proof of purchase to activate the remaining 3 years. We give a 30 day deadline for this to be turned in.



Brush replacement was not covered under wnty due to the brush being a wearable item. Most issues didn’t require brush replacement anyway. A simple cleaning with emery cloth on the brush, top metal tang and swabbing the brush slide with a cotton swab and cleaner usually did the trick. Corrosion was the main issue with the brushes. Not on the brush itsself…but on the metal tang on top of the spring. Seal the caps with silicone, and most times you were good to go. These issues were handled on a case per case basis.

 

[TORQUE THIS]

I think it's a great idea Dan...

More Q&A on the forums!! That's why we are here isn't it!

Dan and Brad have always answered my calls, e-mails, PM's within a reasonable time. (reasonable to me is within 4 hours).

People also need to do some research on this board. TONS OF INFO!!!! Before you start flooding a vendor with Q's that can be found right here. Also a lot of personal testimony about a product, repair, concern etc...

 

[jabird]

Thats were I really get upset over my purchase. For the amount of money that the unit cost I shouldnt have to do a search on here to fix any trbl. It has been a good source of info though, I will give you that. I wish I had saved alot of the old sales info I had. You know the stuff that really talked these things up with the mileage we would see out of them. That right there is the most agravating part. I have had a few people ask me locally about what I thought of my FASS and have sent them in a different direction, away from the product I have bolted on the truck right now. One person really talked a long time with me about why he shouldnt go with a FASS so I showed him the extra brushes, fuse, filter, and relay I carry just in case. He was still not convinced so I lifted the back seat and opened the box with the extra Carter pump for "just in case" on long out of town trips. Thats what finally changed his mind on a FASS. The way i see it, every product could always be improved upon, but there seems to have been to many issues with the pump I have, and way poor customer service on resolveing them, for me to recomend this pump to anyone. Maybe the new ones are different but... ... ... ... ... ITS ONLY BEEN A FEW THOUSAND MILES ON THEM. And I would also bet this post is open next summer still dealing with issues on the old pumps. You can say Im being a cry baby if you like but, its not the product and not even so much the price of the pump. It was the service and attitude I got when my pump had issues. Im sure 30 silly, stupid, phone calls a day cant be fun for anyone trying to run a business. But you either answer them and bite your tounge or get ready to get flamed on a post in here and take your lumps. When the solution to any $500 dollar product is to wack it with a hammer till we get ANOTHER set of caps and brushes out to you is the answer something is really wrong. And then to get on here and say that only a few people had pumps leave them sitting on the side of the road isnt so bad, is just wrong!!!!!!! I really got long winded here... . sorry..... flame suit on. Lets see the responces

 

[LowFly]

Thats were I really get upset over my purchase. For the amount of money that the unit cost I shouldnt have to do a search on here to fix any trbl. It has been a good source of info though, I will give you that. I wish I had saved alot of the old sales info I had. You know the stuff that really talked these things up with the mileage we would see out of them. That right there is the most agravating part. I have had a few people ask me locally about what I thought of my FASS and have sent them in a different direction, away from the product I have bolted on the truck right now. One person really talked a long time with me about why he shouldnt go with a FASS so I showed him the extra brushes, fuse, filter, and relay I carry just in case. He was still not convinced so I lifted the back seat and opened the box with the extra Carter pump for "just in case" on long out of town trips. Thats what finally changed his mind on a FASS. The way i see it, every product could always be improved upon, but there seems to have been to many issues with the pump I have, and way poor customer service on resolveing them, for me to recomend this pump to anyone. Maybe the new ones are different but... ... ... ... ... ITS ONLY BEEN A FEW THOUSAND MILES ON THEM. And I would also bet this post is open next summer still dealing with issues on the old pumps. You can say Im being a cry baby if you like but, its not the product and not even so much the price of the pump. It was the service and attitude I got when my pump had issues. Im sure 30 silly, stupid, phone calls a day cant be fun for anyone trying to run a business. But you either answer them and bite your tounge or get ready to get flamed on a post in here and take your lumps. When the solution to any $500 dollar product is to wack it with a hammer till we get ANOTHER set of caps and brushes out to you is the answer something is really wrong. And then to get on here and say that only a few people had pumps leave them sitting on the side of the road isnt so bad, is just wrong!!!!!!! I really got long winded here... . sorry..... flame suit on. Lets see the responces

MAN I wish I only had to deal with 30 phone calls a day!!! :-laf :-laf I see you point. We wish we can make 100% of the people happy 100% of the time. I’m sorry you got the run around in the past... but that is just that... in the past. I feel that I have stepped things up here at DPP so issues get answers. I see how things are now... and I personally have a hard time keeping up with dealer questions, special orders, and shop goings on. I honestly don’t know how Brad did it all himself before i got here to help. I know his ways of dealing with things were not exactly popular, but he had to rely on the dealers to help him out..... if not, we would probably still be the garage that DPP started in as opposed to the building we are in now. Growing pains suck…. but things are getting ironed out. Guys I have said my peace on this thread…. . I’m going to gracefully bow out unless called upon for a question. Thanks for understanding my position…. .

 

[steved]

... Maybe the new ones are different but... ... ... ... ... ITS ONLY BEEN A FEW THOUSAND MILES ON THEM...

I got almost 30k on mine (I actually didn't think it was this much until I looked it up!!) with no motor problems... this includes a full PA winter (and the heavy duty application of associated PA road salt)... I installed this FASS 11/05, it is the new style motor.



So far, so good... I average around 50k-70k miles a year... so I will probably be a good "early barometer" for the newer motors.



The only issue I had was with the pressure springs being flakey... Diesel_Dan has since made that issue go away.



I have over 25k on the HF6604 3micron filter too... again, I didn't realize it was this many miles!



Don't get me wrong, I carry a spare filter, spare relay, and spare fuse... and still have the factory pump/filter in place for backup... but the alternatives at the time (intank pump, $307 replacement pump, or a homemade setup) were not appealing.



steved

 

[ToolManTimTaylor]

Thats were I really get upset over my purchase. For the amount of money that the unit cost I shouldnt have to do a search on here to fix any trbl.

So the fact that for ANY OTHER REASON the TDR is useless to you because nothing else could possibly ever go wrong with your truck the way Dodge engineers saw it when they made it. :-laf

I wish I had saved alot of the old sales info I had. You know the stuff that really talked these things up with the mileage we would see out of them.

Remember the PE pumps? Or back in the day the HX40 being the last turbo you will ever need? Maybee even performance transmission company(s) with Billet , Bullet , Grenade proof units? 6 seccond abs ,Marge soaked in it , Wheres the beef, SLICK 50! Look EVERY company tauts their charm to no end as they are wickedly pleased to release a solution to the ever hungry "better product buyer".



All I am saying is It did what it was supposed to do for many many people. Just the ones you hear about unfortunately are the bad ones... it's human nature. I am just as guilty to whine about the suck-fanny movie I sat thru . . But I sure never actually called Adam Sandler to congratulate him on the other great ones he did. (O. K Bad analogy But the Gist is there somewhere???)

I showed him the extra brushes, fuse, filter, and relay I carry just in case. He was still not convinced so I lifted the back seat and opened the box with the extra Carter pump for "just in case" on long out of town trips.

Got an extra VP44? Maybee a Cam sensor with you ... those can ruin your day real quicklike.

It was the service and attitude I got when my pump had issues.

That Sucks I agree there, and being a huge part in today's fiercely compettative buisness market. One area you really don't want to leave in the dirty would be service. Some companies out there rely on:



Exelent customer service to generate more buisness for themselves.



Some by word of mouth.



Some still rely on their product to to the "selling" for them.



Now take any of the above and change them up a bit and you will soon see where the laundry list for disaster can happen. This may be the case. The one sure fire thing that will keep both Happy and UNhappy people back would be reinforcement of the product A. K. A Customer Service.

When the solution to any $500 dollar product is to wack it with a hammer till we get ANOTHER set of caps and brushes out to you is the answer something is really wrong.

Dang that is funny :-laf Sadly it really is the only thing one can do ... until UPS figures out that Teleporter :-laf Then a hammer is not needed anyhow :-laf







I put on a F. A. S. S in Muncies Lee's Inn parking lot in '04. Wouldn't ya know it that thing has what 65,000 miles on it and is still as good as the 4AM Bolt on job that was done in the lot back then. To me it was worth every cent as I am sure it has been for many many others. Did it cure Aids . . No ... Fight Crime . . Ehhh nope. It did however move ALOT of fuel from the tank to the engine (A thirsty one at that) which by now could have been alot 'O' Dollers spent on oem pumps but wait I *Could* have left that stock too I suppose. I chose to Modify , Correct and hopefully address what is known to be a frail part of the fueling system of theese trucks.



Spent money On Dual carters. They both bit it. Spent ALOT of money on the PE4200 Setup with -8An lines (Had to have it ... it was the end all cure all) It blew up and left me stranded out in Muncie. On went the fass ... Now the RASP is the in,hip,cool,shiney,absolute cure all , blah blah some assembly required -batteries not included-see store for details thingy.



TMTT-out

 

[Fishin Guide]

I feel for you guys with the electric pumps. My dad was looking at a FASS and after our conversations regarding the lift pumps, he has decided on the cam and mechanical pump.



Unfortunately, we all ask so much from a simple pump. From idle and cruise where it's low volume/ high pressure to WOT and tryijng to maintain that pressure. The poor pumps are truely at a disadvantage.



I don't know the solution. But I would bet those pumps would last a million miles if they did not have to pull double duty. Maybe a bypass after the pump and before the VP is the answer, I dunno.



At least I have gone over 40K for the first time with a lift pump. And I think I'll get a few more miles yet!



Dave

 

[Mudinchev]

Some things to ponder here, Pump started failing me 50 miles from nowhere, 10K trailer in tow, Wife, 2 young kids, 4 dogs all with me, we managed to make it home with the pump working for a few minutes @ 10-20 psi, then dropping off to 0 for a while, then it would come back to life for a while then back to nothing etc. I get home search for DPP's contact information Sunday night, and find that I need to call a retail dealer to resolve the probelm. I purchaced this unit from a person that won it at a Dyno event but could not use it because he had a 3rd gen truck and this is for a 2nd gen. So by all rights I did not purchace it from a dealer, even though it was new in an unopened box. Luckly I know Rip @ Source Automotive fairly well so I give him a call to see what my options are. He tells me that I need to contact DPP to resolve the issue and if I need anything else from him to give him a call back. So once again even though he didnt make a dime off of this he is willing to help in any way he can.



Now on to the point I get home tonight, try to find contact info for DPP, find none on their web site, I start seaching arround here and come accross this thread, "what do you know, DPP doesnt want to be contacted", I know my situation is unique because I didnt purchace it direct from the dealer, but it leaves me with a pump that I cannot get served with out calling in a favor from a friend to get a # to call. Which I now have to do tomarrow . I am understanding that I need to take the pump off, send it across the US, have it gone threw, and then send it all the way back here, all the while the truck that I rely on to take me to and from work is not running.



The idea of making all contact public in discussion forums is a good idea in a way but what if I was not a TDR member, and as you can see by my post count not a real active one. I spend most of my time on NWbombers. So if I was not a member, didnt have access to this site or any others that Dan is frequenting to answer these questions, How in the HE!! would I get a hold of any one?? It takes DAYS to figure out what I am supose to do!! Having my truck down for DAYS is not an option, I need SERVICE. But from the sounds of it SERVICE is going to take at least a week or maybe even 2! I guess like every thing else Warranty even a 4 year warranty (wich I think is great!) Is almost useless to me.



On to the next part of this thread I was reading, Brushes are not covered because they are a "wear item". I can understand that in a way, its similar to break pads. BUT some people drive up hill with their breaks on and go threw pads every 20K and others drive in ways that the pads last WAAAY longer, I have 70K on my truck and still have the original pads. This motor on the other hand has nothing to do driving style or any thing else that is controled by the operator. That is like saying all the internal parts in the engine are not covered because they move and rub on each other and eventually wear out. And its not like we are talking about high $ items here, we are talking about $1-2 worth of parts in a $400-700 set up. Are the brush caps and 0-rings covered? One of my caps is disintgrating and the o-rings shot! It has been in the truck for less than 2 years. Its just a question it doesnt realy matter to me because Im not paying shipping to send it back for that, I will find the parts my self for way less $.



Nothing personal here Dan, I know being the whooping boy is a tough job.

 

[pgleavitt]

I purchased one of the first Fass pumps. Then comes the added relay system to make it work better. O. K. got that. Then the leaking brush caps issue comes up. O. K. got the upgraded ones and extra set of brushes. Now I need to spend more money to upgrade the motor to a non serviceable one? Also see on one of the last threads that they changed the replacement filters and you have to get them from a Fass dealer if you have a new unit



I can also state that I have 100k+ miles without a problem and my Fass has been a great product that was advertised as the ultimate fix to Dodges engineering fiasco. Oh ya and it removed the air from the fuel for more H. P.



My next Fass upgrade is going to be a new Helix cam with the lobe for a mechanical pump and be done with it. Anyone want to buy a Fass with extra parts. I'll even throw in 2 OEM pumps just to get rid of them. But you will need to read all the Fass threads to make sure you stay on top of the latest upgrades.

 

[steved]

I purchased one of the first Fass pumps. Then comes the added relay system to make it work better. O. K. got that. Then the leaking brush caps issue comes up. O. K. got the upgraded ones and extra set of brushes. Now I need to spend more money to upgrade the motor to a non serviceable one? Also see on one of the last threads that they changed the replacement filters and you have to get them from a Fass dealer if you have a new unit



I can also state that I have 100k+ miles without a problem and my Fass has been a great product that was advertised as the ultimate fix to Dodges engineering fiasco. Oh ya and it removed the air from the fuel for more H. P.



My next Fass upgrade is going to be a new Helix cam with the lobe for a mechanical pump and be done with it. Anyone want to buy a Fass with extra parts. I'll even throw in 2 OEM pumps just to get rid of them. But you will need to read all the Fass threads to make sure you stay on top of the latest upgrades.

How much??



And FWIW, the part about the new FASS taking different filters is a new one to me...



steved

 

[Fishin Guide]

My next Fass upgrade is going to be a new Helix cam with the lobe for a mechanical pump and be done with it. Anyone want to buy a Fass with extra parts. I'll even throw in 2 OEM pumps just to get rid of them. But you will need to read all the Fass threads to make sure you stay on top of the latest upgrades.

Exactly the reason I skipped electric pumps all together. When they work, they work great. When they are broke, you are sitting. That's just not an option for any of us that travel. And it feels good to know I can buy a pump almost anywhere that will get me back on the road in case of failure.



Dave

 

[elandon1201]

mine also has a problem blowing relays every month or so, I have been told it is the electric motor going out. Well after spending all that money for the "ultimate fix" 30K later here I am having to spend more money on this system. I think a helix cam will be my next purchase as well

 

[LowFly]

How much??



And FWIW, the part about the new FASS taking different filters is a new one to me...



steved

OK 3rd try on a reply... . first 2 got knocked out by power failures about 1 hr apart..... ironic... ... and very weird..... why this one is going to be on MS Word first! haha... ... Digressing... sorry.....



OK…. …. FASS 95 Series is the only units that the filters can only be bought through FASS dealers. The 150 Series filters can still be crossed and found at pretty much anyone that carries filters…. if you get someone that wants/can cross numbers.



Brushes are not covered under wnty due to being wearable item. BUT I will tell you this, they are usually not the issues with the motor quitting on the servable motor units. Corrosion is the culprit on this. The tab at the end of the brush corrodes up and makes a poor connection to the brush slide (Which also corrodes). Its like a battery terminal for your truck. You get a bad connection, you are not staring. Once you clean it, you go on and on with no issues. Most people change the brushes and call it good. Yes, this works, but only for so long. If you didn’t clean the brush recess, its like changing your battery and not addressing the corrosion on the battery terminals and cable. The only time a brush needs to be replaced is when it is burned up and the spring is damaged. This does not happen very often.



This is the proper way to clean your brushes on the older serviceable motor:



Get some 3M Scotch Brite pad. Pull the brushes out of the motor. Scrub until the metal tab is almost like a mirror. Then cut a 4-5” strip and insert into the brush recess. “Hone” the hole by twirling the strip for about 10-20 seconds. The cleaner the better. Once done, blow out the holes with compressed air and reinstall the brushes. Then apply RTV silicone to the cap threads…only enough to get the job done... . then reinstall the caps. They can crack easy, so be careful when tightening. I would suggest replacing any damaged cap soon. These caps also apply down force to the brush…. so if you get undesired operation of the motor, make sure your caps are on tight. I have seen units with caps finger loose that that was the only issue.



I try to make myself easily accessible to anyone that needs help (Weather through the dealer or forums). Any dealer that buys direct from us should, and is required to assist you with any wnty concern. This is an agreement that they agreed to, to buy direct from us. If they can not answer your question, have them call me. Anyone that has dealt with me know I will bend over backwards to help anyone in need. My goal is to educate our dealer to the issues we see. That way you will get better customer service. This system is working very well for us and we have some outstanding dealers in our network.



Mudinchev,

I can honestly say that Rip Rook is one of the many that goes above and beyond when any issues come up. Have him call/e-mail me. I did e-mail him about your issues just a bit ago as well. We will get you taken care of.



About the updates: When Dodge comes out with new improvements for the Ram, are they obligated to update every old truck that didn’t have those updates? Or how about that computer you are typing on. When Dell, Apple or whoever come up with a new processor that is twice as fast as the one you got, do they need to give you the new processor? We reserve the right to update and change anything on our product to make it better for the end user. We do try hard to make all those updates reverse compatible so the people that have an older unit, can take full advantage of the new items. Yes, some items are sent out under wnty. Like the updated brush caps, and 5/8” ball. Anyone that had wnty records with us got the updates for free. If you didn’t receive the items, we didn’t have your shipping info on file. (AND dont contact me about it... its done... . )



OK... im done... ... . going to submit before i loose power again!!!!!

 

[jwilliams3]

so the old 95gph fass units can still use the cross ref filters?

 

[steved]

so the old 95gph fass units can still use the cross ref filters?

If its like mine, yeah... a ton of filters cross.



I have a thread somewhere that lists a BUNCH of filters that will cross to the FASS... the screen is actually the harder of the two to find filters for...



steved