TDR Admin needs to calm down

[jthorpe]

Ken, I don't really care what email you received at this point. If you read the posts in this thread, it's not the fact that there was a virus or not. If she had one, then I apologize.



The fact remains that you acted like a child when sending an email and she nor I appreciate it. If you want to whine like a baby because the "food has been taken" from your table, then do it to someone else. We all have problems Ken. The last thing she needs right now is people like you whining to her. See how that goes both ways Ken?



Your credibility has been damaged because of your attitude. I would never refer a customer to you nor would I call upon your services. Why? Because of your attitude toward your customers. If I treated one of my customers like that, I would be fired almost instantly.



I don't care what line of work you're in Ken, nor do I care about your family problems. You do business how you feel, but keep your personal problems out of my life. If you have business to do with me or my family, I expect you to do it professionally or not do it at all. It's that simple. Grow up. You're not making the TDR look so good right now.



Jack

 

[jthorpe]

Re: so if you got a email from him with a virus you'd not say anything?

Originally posted by CGoyette

Look not all antivirus software is equal. Mccfee and norton are about as differant as it comes with regard to virus detection



I LOVE NORTON why simple and easy up dates and it now (norton 2002) checks OUTGOING MAIL so you don't send anyone bad stuff.



Also it has the ability to look at files for Virus type activity and with new virus out almost daily this is a nice feature.



MY STANCE IS THE GUY DID THE RIGHT THING... . message was to the point... . and is exactly what I would have done.

Then you're also the type of person I would not do business with. Act professionally or lose customers. When you go and ream your customers for a problem like this, then you're part of the problem. I am a customer of the TDR. He represents that organization contractor or not. At this point, he is making the TDR look bad because of an attitude problem. A simple tactful request would have been appropriate.

so members spend a few bucks and get the most up to date anti virus software and keep it up to date or GET OF THE NET... responcible net surfing requieres we all do our part in stopping virus and thats everyones job not just the webmasters

Curt

PS

I get emotional over this issue since I regard it like letting your dog shi! in my yard.

If you're getting emotional, then you should think about finding another line of work, or consider why your competition may be getting more of the business. It's all in how you present yourself and how you interact with your customers. The virus problem is really irrelevant to the subject at hand, because the real subject here is attitude and proper business etiquette.

 

[admin2]

My response....

I sent that email as ME, MYSELF and I. I quote "This is costing me time and money and interfering with my ability to make a living with my full time business which I operate from my home. " I mentioned TDR in the email so people would know where and why someone named "Ken" got their email address. I tried to, unsuccessfully, draw that distinction.



Second, I've received OVER 2000 virus attachments from TDR members alone in the last week. It has interfered with my time, my concentration while working on tasks and cut into my ability to service my paying customers during my busiest time of year. How effective would anyone be at their job if every time their email software checked for mail in the back ground their anti-virus software popped up a warning? Because of the nature of what I do, I can't turn these warnings off. TDR doesn't pay me to deal with the anti-virus messages that keep popping up on my system and I certainly can't stop every 2 minutes to write in my billing log "stopped for 30 seconds to close TDR virus email. " I have had to put my paying customers to the side several times to deal with this. It is costing me serious money at this point.



I saw this avalanche coming and asked a moderator to post something about it last week. He did so in a kind and gentle manner and was utterly ignored. Frankly, I boiled over after about 1500 of these emails, wouldn't anyone?



As to questioning my credibility... fine... . I have the facts on my side. I did not send any email to anyone by mistake. Those that received it did send the virus to me, whether they knew it or not. Complaining about being notified for inadequately protecting your system is akin to complaining about being caught for speeding.



Yeah, I was VERY blunt in my email but consider this: Why is it that after YEARS of prime time news telling people about viruses, not to open attachments, keeping up to date anti-virus software, etc, people STILL don't listen?



Then we have people brag about how they wouldn't do this in their capacity as system admins. Well, unlike some, I get paid for what I produce. I am my company. I am my paycheck. I am not a salaried admin who's paycheck is not affected by viruses. As a matter of fact, viruses are job security for some lower tier admins.



You guys can call me names and question my credibility. My creditbility is not at stake. I am a very blunt person and I call it as I see it when I've been pushed or when my livelihood is at risk not because of my actions but because of someone else's action or lack thereof (ie, adequately protecting their systems). I held back on this as long as I possibly could for several HUNDRED emails. As Popeye says, "I've had all I can stans and I can't stans no more!"



Those who complained about my actions haven't walked a mile in my shoes this past week.

 

[jthorpe]

Ken,



Like I said. You're a businessman. So am I. The way we conduct ourselves with our customers are 180 degrees from each other. I would be interested in seeing the revenue numbers between our two businesses. As you know, your revenue is closely related to the customer service you're able to provide.





In case you didn't understand what I said, I'll say it again. The virus is irrelevant at this point. It's about the attitude. My Mom is not a member of the TDR and she is not experienced in computers like you and I. If I had time to go over every 5 minutes and babysit her, then maybe you wouldn't have received an email. Again, enough whining already. Everybody has problems and yours are no more important than anyone elses.



I'm not going to continue to go back and forth with you. I think you get the point. Well, maybe not, since you're talking about "evidence" and "proof", things that I don't really care about. Again, read back through the thread and you'll see that this is about customer service, not about the virus itself.



I'm done with this. Good day



Jack

 

[TDRadmin]

Closing Thread

I'd say that both sides of this issue have been aired. I'm closing this thread before this gets out of hand.



If you take issue with my decision, please e-mail me directly at rpatton@ix.netcom.com.



I respectfully request that jthorpe and Ken allow this to be the final word on this thread. I think no further explanation is necessary.



Robin

TDR Admin