TDR Membership Online Renewal

[Vaughn MacKenzie]

I renewed my subscription online and entered the information as requested, but by the time I got done it was acting like I was a new member and gave me a new username and login. It never asked me for a current "username" or board handle but I assume it could figure that out on its own based on my name?



It gave me a new login as "VMacKenzie. " Does anyone know [talking to the TDR admins] if I am renewed as "Vaughn MacKenzie" or did it create a new account?



Thanks, Vaughn

 

[TDRadmin]

Possible Error On My End

Vaughn, when you renewed, was your address different? I believe I set up your renewal as a new subscriber - which can easily be fixed. But I need to make sure that is what I did. Please email me with your old address and new address. Then I can merge the two accounts. I apologize, in advance, for the error.



My email is: rpatton@ix.netcom.com.



Robin

TDR Admin

 

[Vaughn MacKenzie]

Yes I did move to a new address, I was wondering if that may have caused it to make a new subscription. Sorry I should've mentioned that. So yes make me a "renewal. "



Also Robin I need you to fix something else: I changed my email service back to my old address, and when I tried to update it I get a warning "email address is already in use. " The email I am trying to enter is -- email address removed -- since I no longer use -- email address removed --



Thanks Robin!



Vaughn

 

[Vaughn MacKenzie]

Robin or anyone, back to the top. . . could you please fix my email problem??? Still will not let me update, I get this error message: The email you entered is already in use That's MY email!!!



Vaughn

 

[SRadke]

I understand your frustrations Vaughn. I renewed online and received a card in the mail 3 weeks later saying I needed to renew. I assume there is a little lag in the program so I'm not worried.



-Scott

 

[Vaughn MacKenzie]

Back to the top. . . Admin?? I know you probably have your hands full tweaking the new software and database and working hard at it (and doing a great job of it I might add )

 

[Steve St.Laurent]

I sent Robin an email to let her know you are still having trouble Vaughn. She handles all of the user account stuff.

 

[TDRadmin]

Oops! I apologize!

Vaughn, I am very sorry. The error was on this end.



Your account, Vaughan MacKenzie, is active. I've deleted the duplicate account. I've reset your email to the one you requested.



Is everything correct now?



Again, I apologize. I clearly dropped the ball on this one.



Robin

TDR Admin

 

[John - K5AWO]

Vaughn,



Stepping in for Robin, she has always replied to my requests by the next day when I email her direct.



John