Originally posted by Cummins Corvette
This has been an incredibly frustrating adventure. I wish I had never heard of ATS. They have problems. I am not perfect either, but at least I have some ability to remember what is happening around me. Only about half of what I heard Clint and Don say was the truth, the other half... ... ... ... ... They may not even remember most of what they said; I don't really care. I will never deal with anyone there again.
Given your comment, I feel obligated to tell everyone my opinion and experience about/with ATS. I am extremely pleased that ATS is around. Everything (and I mean EVERYTHING) that Clint and Don have told me has been the truth - and they don't seem to have problems remembering anything that they have told me, or promised me...
They have both gone out of their way to help me, both with my trans, and other issues that they had nothing to do with - take my PowerEdge that crapped out - I DIDN'T even buy it from them in the first place. I told Don that it was having problems, and he went in the back room and grabbed me a BRAND NEW 2002 PE box, went out to my truck, swapped it with the old box, and when I asked what I owed him for the new box, he said "don't worry about it - I'll take care of the old one for you - I think that I can get it replaced under warranty". Sure, it's not costing him anything to replace the old box, but damn! Talk about customer service - like I said - I didn't even get the original one from them, and without my asking him for anything he replaced it!!!
I'm not sure where you're coming from Chris, but "Damage Control" seems to fit in there somewhere... Good luck with your transmission - from what I have heard and read, Bill will take care of you - no matter what... DTT appears to have a very well tuned customer service attitude toward all of their customers - even the "not perfect" ones...

(which none of us are - you're not alone)
BTW, if ATS was really as bad as you said in your now-deleted post, why on earth did you still want them to even TOUCH your truck again??? If even half of the things that you said were true, and I were you, I would have NEVER even considered it. Makes a person wonder how much of what you said in that post was an attempt at "Damage Control", and how much was truth... . especially since you have now deleted the post... . Sorry, I'm just thinking out loud again... .
As always - this is just my opinion, with a few facts thrown in for good measure...
Joel
P. S. Bob, before you ask - I wasn't asked to post this on behalf of ATS - I'm just giving my opinion - again...
