The reason dodge is suffering to others...

[pwr2tow]

Unfornately Steve there is a reason their is guilt by association. The dealers I am sure have taken a claim for warranty and to find out they got burnt. The WRX and I think I know the XT6 that you refer of are sweet cars. For $1000 can you double the HP of the engine? That is the issue with the CTD, for almost no money, just plug in stuff you can pick up 300HP or more. Less than an afternoons worth of work. What does it take to get another 300 out of a non diesel? I think you will see warranty relations improve. DCX got burnt on the warranty claims in the years past since it was so easy to get big hp and tq. They have built in all sort of safeguards on the CR to check for engine modding. In for your a/c to get worked on I doubt if your tech will say anything about the big turbo on there, but go in for a leaking injector, you had better hope it wasn't modded. I have heard from a few people the amount of checksums in the new ECM is almost impossible to fool. I doubt if the smarty even will get the job done, it might divert someone who just plugs in with a DRB, but if you have engine troubles, you had better have a great dealer or be ready to pay.

Finally a decent vendor on a website not trying to peddle something.
I'am not very vendor friendly on any website but man if they were all like you I wouldn't have anything to complain about. Keep up the good end of business and tell it like it is.

 

[zstroken]

I have some ocean front property in arizona for sale though!! All offers considered?

I understand SteveD's issue. I put 200 HP injectors and my transmission goes out, my baby. 200hp injectors should have nothing to do with a power window motor failing!

 

[steved]

I have some ocean front property in arizona for sale though!! All offers considered?

I understand SteveD's issue. I put 200 HP injectors and my transmission goes out, my baby. 200hp injectors should have nothing to do with a power window motor failing!

It's not even so much that as the fact that I got scrutenized EVERY time I took my truck in... and it was completely stock... no mods... and the dealership just liked to jerk me around (all the ones on the east coast I have been to anyhow... )



And the reason is that every CTD owner is guilty by association because of those that HAVE tried to sneak mod'd trucks through... it isn't fair for those of us that have no mods... that don't want to be our own warranty station.



I'm not saying they didn't warranty part XX because I mod'd part YY; but that they didn't warranty part XX because I might have mod'd part YY because that guy over there did mod part YY on his truck.



You ought to take a stock truck in for warranty around here... all you get is grief on warranty items... and the more $$ it costs, the more grief they give you...



steved

 

[Grizzly]

It all depends on the dealer. We have two Dodge Dealers in Albuquerque and both have been excellent when it come to warranty work. One of them is considerably better then the other when buying the truck.

 

[DSteimle]

And again... YOU are implying I tried to get through with mods... I have been denied your so called "free" recalls (had to pay for a computer reflash) on my completely stock truck. I did NOT try to "get one over" on DCX by slipping a modded truck past them, I was basically a typical truck owner that needed his truck fixed under the "implied" warranty DCX had supposedly sold the truck with... I could have had a bicycle and gotten warranty denied.



And FYI, the XT6 is basically an older version of the WRX... it is just as fast, just as quick, and just as nimble... it was Subaru's first attempt (and a good one at that) at a 2 seater sports car.



And AGAIN, subaru could build a "modable" diesel truck anyday, and I would probably still have no problems getting my STOCK un-modded "modable" truck warrantied.



You keep bringing this up like everyone with a CTD automatically mods their truck... it is because of techs LIKE YOU that cause stock truck owners severe grief.



Not all of us need to mod our trucks to inflate our pathetic ego or to prove something to someone, some of us leave them alone so we don't have problems... then just as you are doing here, we are automatically GUILTY BY ASSOCIATION.



steved

OK, i'm not making this personal, so you might wanna back off the hostile tone. i didn't imply that you tried to "get one over" on anyone. what i'm saying is no one brings a wounded truck into a dealer and says "well it might be because of my add on box, or my lift kit, etc. DCX provides your warranty-- NOT THE DEALERSHIP! we are forced to due things certain ways in order to recieve payment from the manufacturer. 'TECHS LIKE ME" btw, i'm not a tech, have to cover our own a%# from doing warranty work on formerly modded trucks because mopar is so good at figuring out what caused what and charging the dealer back. take one good butt chewing from a service manager because you changed a transmission in a truck, and mopar charged back the $4k repair to the dealer because the truck was modded, then come back here and complain how the dealer is out to get you.



as for your statement about suburu and a diesel truck-- "could" and "probably" mean nothing in this conversation. when it happens, we'll discuss it- until then it's your speculation.



as for refusing warranty coverage for non related functions- windows, locks, mirrors, etc. for the dealer to deny that for engine mods is wrong and they know it. course if you went in and showed them a red backside, the might have done it just for fun.



and finally, i'm sure all the members of this site with modded trucks appreciate the "pathetic ego" reference you keep making.

 

[crobertson1]

Here's a little positive feedback for a DC dealer and warranty work:



I rolled into the Dodge dealer, where I bought my truck and have all my work done, in my Jeep. Keep in mind that it's a Cherokee with 178k on the odometer. I had an appointment for an oil change. While the writer was writing it up, he said "you have an open recall on it". I said "what?!!" It was a catalytic converter recall. Apparently they start rattling. Mine rattled but I just figured I'd have buy a new one someday. Well, now I don't have to buy one. They installed a new converter for me.



How easy would it have been for Chrysler to not have said anything? I was impressed to say the least.

 

[buddy0693]

I bought my 2006 dodge in Findlay , Ohio , live in New Castle , Pa. and the dealer here takes VERY GOOD care of me abd my warrantys , maybe you guys need to go to a different dealer !

 

[Gary - K7GLD]

I bought my 2006 dodge in Findlay , Ohio , live in New Castle , Pa. and the dealer here takes VERY GOOD care of me abd my warrantys , maybe you guys need to go to a different dealer !

Boards like this involve activity from a broad cross section of users, scattered all over this big nation - many have precious FEW options of "different dealers" to try, simply because we don't all live in a large metropolitan area with lots of dealerships to choose from!



In my case, the nearest Dodge dealership is over 160 miles round trip from here - the next 3 are over 250 mile round trips!



"Shopping" for dealerships isn't really a practical option for everyone... :-laf

 

[y-knot]

While I have not had any problems with my local Dodge dealerships, or any real problems with my Dodge Ram, there is a huge difference between the attitude, atmosphere and quality feeling I get every time I visit my local Subaru Dealer. They treat me great, like I am still a deciding buyer, not like I have already purchased and am now back bothering them, which is so common at other dealerships. I love my '05 Outback XT, it's fast, dependable, gets decent mileage and most important, I always look forward to driving it (did I mention Fast). My wife can not wait till her current car wears out so she to can get a new Subaru. Whats more Ironic, is that they are made right up the road at an Indiana assembly plant, not in MEXICO by some underpaid, uneducated Mexican. Isn't it funny how the so call domestic auto manufacturers turned to foreign labor while the so called foreign automakers now use American labor to assemble there cars and trucks. Kind of makes you wonder how is really the domestic automaker and how really is the foreign one???

Quallity and good service never go out of style!

 

[zstroken]

As you do say it is assembled in Indiana, about 15-25% of that work force is temporary employees with no benefits, and it is just an assembly plant. Many, many of the sub assemblies are made overseas. So before we call it american made, lets make sure it is american made. Many of the foreign auto are assembling there cars here which can never be a bad thing.

 

[Gary - K7GLD]

As you do say it is assembled in Indiana, about 15-25% of that work force is temporary employees with no benefits, and it is just an assembly plant. Many, many of the sub assemblies are made overseas. So before we call it american made, lets make sure it is american made. Many of the foreign auto are assembling there cars here which can never be a bad thing.

YUP - better to at least be assembling them here, helps offset the assembly jobs that are now done in Canada and Mexico by various makers.



As to "made in America, lessee, on my truck:



Assembled in Mexico

most electronics made in Asia

Plastic parts made in Asia and Mexico

Cummins engines made in Mexico and Brazil

Tires made in France (Michelin)



I'm sure there's lots more, and the Dodge is very typical of both Ford and GM stuff as well... Made in America?



SUUUuuuuure they are... :-laf

 

[zstroken]

Wasn't trying to say the Dodges are assembled in the US.

Engines are assembled in columbus, IN aren't they?

 

[Gary - K7GLD]

Wasn't trying to say the Dodges are assembled in the US.

Engines are assembled in columbus, IN aren't they?

YUP - I understand - and as far as the Cummins, they are a global company, the engines are made (including assembly) in many foreign countries, the ones in our trucks have commonly originated in the USA, Mexico and Brazil... And as I recall the Mexican blocks in the past (prior to 3rd generation) have held a reputation for being cast harder and thicker than those from other countries - dunno about current production.

 

[Gary - K7GLD]

From the Cummins website, here's a list of their current engine specific manufacturing locations - they also have other facilities for other items not shown here:



=====

Worldwide Manufacturing Locations





Columbus Engine Plant

Columbus, Indiana

ISX Cylinder Blocks and heads



Columbus MidRange Engine Plant

Columbus, Indiana

ISB



Consolidated Diesel Company *

Rocky Mount, North Carolina

B3. 9/4. 5/5. 9 C8. 3 ISB ISC QSB ISL QSC QSL



Cummins Brasil Ltda.

São Paulo, Brazil

B3. 9/5. 9 C8. 3 NT/N14 ISB ISM Generator Sets



Cummins India Ltd.

Pune, India

N14/NT K19 V28 K38/50 OSK60 C



Cummins India Ltd.

Daman, India

Generator sets and natural gas engines



Cummins Industrial Center

Seymour, Indiana

K19 V903 QSK19



Cummins Komatsu Engine Co. *

Seymour, Indiana

QST30



Cummins MerCruiser Diesel *

Charleston, South Carolina

B3. 9/5. 9 C8. 3 QSB5. 9 QSC8. 3 QSL9 QSM11 Sterndrives



Cummins Natural Gas Engines, Inc.

Clovis, New Mexico

G/GTA5. 9, 8. 3 and 855 GTA14, 19, 28, 38, and 50



Cummins S. de R. L. de C. V.

San Luis Potosi, Mexico

L10 N14



Cummins Scania Fuel Systems

Columbus, Indiana

HPI fuel systems



Cummins Westport Inc.

Vancouver, Canada

Natural gas engines



Darlington Engine Plant

Darlington, England

B3. 9/5. 9 B4. 5/6/7 C8. 3 ISB ISC ISL QSB QSC



Daventry Engine Plant

Daventry, England

K38/50 QSK45/60 QSK45/60-G WSK78 WSVs81/91-G QSK19 rail powerpacks



Dongfeng Cummins Engine Co. Ltd. *

Xiangfan, China

B3. 9/5. 9 C8. 3



Jamestown Engine Plant

Jamestown, New York

ISM L10 G-L10 ISX



Komatsu Cummins Engine Company Ltd. *

Oyama, Japan

B3. 3 B3. 9/5. 9 C8. 3





Tata Cummins Limited *

Jamshedpur, India

B3. 9/5. 9



Cummins Brasil Ltda.

Sao Paulo, Brazil

Engine components and remanufactured engines



Cummins Engine Company Pty. Ltd.

Scoresby, Australia

Engine components and remanufactured engines and components



Cummins India Ltd.

Pune, India

Generator set electronic controls and engine components



Cummins S. de R. L. de C. V.

San Luis Potosi, Mexico

Engine components and remanufactured engines



Diesel ReCon Company

Memphis, Tennessee

Remanufactured engines and components



Diesel ReCon Company

Cumbernauld, Scotland

Remanufactured engines and components



Diesel ReCon de Mexico S. A. de C. V.

Ciudad Juarez, Mexico

Remanufactured engines and components

 

[steved]

Here's a little positive feedback for a DC dealer and warranty work:



I rolled into the Dodge dealer, where I bought my truck and have all my work done, in my Jeep. Keep in mind that it's a Cherokee with 178k on the odometer. I had an appointment for an oil change. While the writer was writing it up, he said "you have an open recall on it". I said "what?!!" It was a catalytic converter recall. Apparently they start rattling. Mine rattled but I just figured I'd have buy a new one someday. Well, now I don't have to buy one. They installed a new converter for me.



How easy would it have been for Chrysler to not have said anything? I was impressed to say the least.

Emissions are a different thing... 8 years, no mileage limitation... if they don't fix it, THEY are in violation of EPA regulations. Do you think they would pass up anything that could cost THEM money if they didn't fix it??



As noted, some people live a long distance from a dealership... others like myself pass several on the way to work... quantity/distance means nothing... if they suck, they suck... all three of these have ripped me on warranty work... I don't think there is a decent dealer anywhere near me...



With that said, I would consider hauling my Outback 3. 5 hours to Oneata Subaru just because of the service they gave... I actually read the service repair order finally... they not only fixed the alternator on a recall, but they replaced the throttle body on a recall too...



steved

 

[crobertson1]

Incidently, my Jeep is a 1996 model which makes it 10 years old. Thus my surprise.



I agree that some of the "foreign" makes have awesome service. I do a lot of work for a Lexus dealer and I'm amazed at what they do for customers. They go WAY above what is expected, at least by me.



I guess I'm lucky to have a good Dodge dealership that I can use. You would think that the big 3 would get a clue and realize that they had better get it together before they're the little 3.

 

[Giachino]

My experience with dealers in my local AZ area..... the dodge dealer (power dodge) has been excellent and the toyota dealer sucks... . I think a few brands enforce a service standard (bmw, lexus,... ) and that the rest of them leave it up to the dealership... which mean they're hit and miss... . I would also speculate that dealers in larger downs sell more cars and can offset minimally profitible warranty work better than small town dealers with lower volume.

 

[2-ND TIME]

The reason do_g_ suffers

If they were to take care of everyone evenly and fairly the company would be in far better sted with most people. They try to make things just good enough for most of us. I suspect that there is a ????business pratice code that says get away with what every one can to flease the public. Or atleast the is what I have been finding with the 8 dollarshops and cumins so far. I have always taken care above and beyond what is nessecary, but that is me.



The FACT that I got a LEMON truck and it wasnt' taken care of and the cost of tring to fix factory problems is why I am never going to have Chrysler or cumins junk any more . If you dought me I can fax you some of the 40 work orders on the engine alone. Today I noticed that there is coolant on the transmission and the undercarrage. So it might be a good time to get a FORD and stop the excessive costs on this truck. The mechanics proved that I can't a ford a dodge I don't make enought money a year.