The salesman lied??

[vinconco]

My son just bought a 08 2500 from a dealer we have been using for several years now. He wanted to Linex the bed and the salesman said he had a guy locally that would do it before he took delivery. My son specified LINEX and the salesman promised LINEX..... the buyers order says "sprayliner". After about a week we noticed a chip in the liner and it became apparent that the liner was NOT LINEX. When we contacted the salesman he says that ... well, it's not Linex but it's just as good. My son was very clear when he ordered the liner and the salesman did not misunderstand. The dealer clearly misrepresented the product. The liner is very thin, the surface was not sanded because the paint under the chip was shiney and it cost more than the “real” Linex dealer quoted him to start with. He only bought it from the dealer because the Linex dealer he got the quote from (who we had used before) was 80 miles away. My question is, does my son have a case against the dealer and how should he pursue it?

 

[champspa]

you know you can't trust a salesman . If you want something specific you have to do it yourself. take the screwing , don't deal with him anymore and keep getting up.

 

[p-Bar]

Your son should of "read between the lines" before he signed anything. Life is a learning experience

 

[JH8128]

No case! The verbal agreement is just that between two people. What is written on the agreement is spray bed liner. It goes back to the old saying of if its not written down it did not happen. Sorry to hear about this.
I hope it works out for him. Maybe the dealer will be a stand up guy and help him out!!!!!!!! oh ya we are talking about a dealer / salesman NEVERMIND

 

[AKaiser]

File a complaint with the BBB.

 

[SierraRam]

No matter what you at least have a warranty case, make them remove the improperly installed line and re-apply correctly. I would find out what type of liner was applied. It may be a good product just installed poorly.

 

[ToolManTimTaylor]

Gotta look at it from a diffrent angle too. Ever ask someone to grab a "Kleenex" for your runny nose and they politely grab a tissue for ya? Maybee have something zeroxed at the office and lo and behold a copy is made? It just may have been one of today's "auto association" things that happen too much in buisiness.



Hey can you have the truck linexed? ... ... I doubt that was the issue here but the dealer should make good on it as it is built into the financing right? If they default on a warranteed installed item ... ...

 

[JDiepstra]

No case! The verbal agreement is just that between two people. What is written on the agreement is spray bed liner. It goes back to the old saying of if its not written down it did not happen. Sorry to hear about this.

I hope it works out for him. Maybe the dealer will be a stand up guy and help him out!!!!!!!! oh ya we are talking about a dealer / salesman NEVERMIND

Although it may be harder to prove, a verbal agreement is enforceable. At least here in Michigan. Speak to the head of sales at the dealership and if that doesn't do it for you, go above him to the manager/owner of the dealership. If that doesn't work, tell them you have no choice but to contact the BBB as well as everyone else you know to tell them about the unethical service you received there. Just posting it on the diesel forums alone will probably reach a few thousand people.

 

[Bob V]

Most likely one of the many pieces of paper he signed stated, in effect, that it doesn't matter what was said, unless it is in writing it means NOTHING. I know because it happened to me ONCE. Like the old saying goes:

How do you know when a sailsperson is lying?













His/her lips move

 

[vinconco]

Thanks for the replies guys.

The sales contract had a verbal exclusion line so I think they got us. Will try honey first then a lot of vineager.

BTW they are Manassas Dodge, Manassas VA. the salesman is John Smith.

 

[MMeier]

Who would believe a salesman????

 

[Hoefler]

Either way, the dealer had it installed, and ultimately is responsible for having it warranted. Contact the manager and owner of the dealership, they sure would like to know whether or not the up fitters they are using have a quality product.

 

[JLEONARD]

Who would believe a salesman

Like the old joke... "how do you tell if a salesman is lying"



"If his lips are moving"



Use it as an experience and move on. Not worth the internal churn.

 

[fox]

I would do my best to give them some warrantee work, if it wasen't sanded!!!

Read the warrantee closely. See what it says about chemicals.

 

[cArNiVaLwOrKeR]

Lets all call John Smith and tell him we are interested in purchasing new Trucks, Have cashiers checks in hand, make appointments and Never Show

 

[vinconco]

My son is on his way to the dealer now to pick up his truck that was in for warranty service. He had the truck for a week and found out the fuel fill tube was obstructed or something. They have had it there for 3 weeks now. Called him twice to tell him it was done and when he got there to pick it up finds out that no one knew who called him and the parts weren't even in yet. He hasn’t taken them to task yet on the bedliner so I don't think they have it "in" for him, they’re just incompetent. He will use this opportunity to attempt to get the dealer to do the right thing and if they don’t then you all will hear about it along with the BBB and anyone else who will listen. It would seem that they would know that if bad blood over a $600. complaint cost them one sale then it wouldn’t be worth it but then they are the dealer….



BTW the purchase order had a big stamp beside the line for the bedliner “ NON WARRANTY ITEM, NON MOPAR PART” So I guess the vendor would have to warranty it.

 

[JDiepstra]

Uh oh since you have a non mopar part on your truck they are probably going to void the rest of your warranty too!

 

[vinconco]

Well, my son went to the dealer to pickup the truck and while he was waiting he asked the salesman (John Smith) about the bedliner. IMMEDIATLY Smith goes off and starts screaming and getting belligerent. My son then broke off the confrontation and went to then manager who was a little more receptive. He showed the peeling bedliner to the manager who conceded that it appeared defective and made an offer of half what he paid for it ($300. ) he paid almost $600. but only after the BBB was mentioned.



This is a defective liner and should be removed. I view it as damage to the vehicle caused by the dealer that has to be repaired by complete removal and then a refund for the purchase price made. I may be trippin' but that's the way I see it. Although the bedliner was specifically not warranted by Dodge, I think that since the dealer furnished it there should be at least a 30 day warranty. Obviously, the surface was not prepared properly or the material was defective or improperly installed. Once that happens the only way to make it stick is to start all over.

 

[Joe Mc]

Although the item may not be warranted "by Dodge" I think you have a case as it should be warranted by "the Dealer" whom performed or subbed to have performed he installation. Stand your ground, they need to have it removed, provide proof of proper preparation and install the correct item ordered - at no cost to your son. If they don't want to go this route, tell them to take their truck back and see what that yields.

 

[Troubleshooter]

I wonder how many potential customers the salesman scared off when he started "screaming and getting belligerent"? And I wonder whether the manager took notice of the salesman's actions and the implications thereof?