Well I'm begining to wonder if dealers ever listen to their customers? Worked a 12 hour shift, got off work 630am, had an appointment at 8am for reflash to get 3 cylinder idle. Arrived 730am, great I'll be gone by 8am... ... .....
Sounds too good to be true..... right?
Well first off the shop foreman comes out and discusses my "chip" with me, because he was unfamilar with that one (they sell VA's I believe) so then proceed to tell him what I want done. He didn't have a problem with my "chip" just was wanting to warn me that if the reflash fried my COMP box he didn't wanna be liable... . no biggie, just unplugged it. Then he warned me some trucks lose mpg when getting reflashed, and I said yes I am well aware of that which is why I put it off for so long. So after giving him the TSB copy, and explaining best I could... ... he tells me the MDS computer is down. Tick tock, tick tock... ... . finally around 1230 they are done and the shop formane had to attend a meeting so I didn't get to see him when I left. SO I chased down the tech that did the work. Asked him a question... ... went off and gave me a totally different answer, so I was like uh oh... ... so I ask directly "after you reflashed it, did you enable it because it is off by default". Well his reply was he has never had to enable anything and it should work blah blah. I was tired and the shop foreman wasn't due out of the meeting until another hour or so. So I pay my bill (again didn't wanna argue right then) and proceed home (about 30 miles). Then proceed to call him, and first off asked why I was charged, he claims Chrysler won't allow it to be under warranty unless its under 3yr/36k miles... ... . emissions doesn't cover updates, only recalls? Ok fine whatever... . next question... . I paid for it, why is it not enabled? Well he tells me when you update it, it should work blah, blah..... I say fine when it doesn't work in the morning I'll be damned if I am driving 30 miles one way to have you enable it. So he says let me call Chrysler and I'll call you back. Well a few minutes later he calls , well yep guess your right..... (gee what a shocker). So he then proceeds to make conversation for about 20 minutes about this and that then finally apologizes twice. Also asked me when I was free the next day. End result, he is personally driving to my apartment and taking care of it tommorrow morning.
I was worried about taking my truck "as is" to the dealer, turned out ok they didn't even put a mile on it. The tech told me he didn't wanna drive it because he thought it might have some power LOL (made me feel better). And alos the shop forman asked me if I knew of any good "chips" for the 03's yet because they haven't found one
So all in all I got a kick out of it, he says I am the first person to ever come in and ask for a specific TSB to be done.
I was also concerned about power loss and mpg loss sometimes associated with reflashes. I am happy to report no missing power that I can tell.
Anyone else able to get this TSB done after their 36,000 mile warranty was up? (42k on my truck).
Sounds too good to be true..... right?
Well first off the shop foreman comes out and discusses my "chip" with me, because he was unfamilar with that one (they sell VA's I believe) so then proceed to tell him what I want done. He didn't have a problem with my "chip" just was wanting to warn me that if the reflash fried my COMP box he didn't wanna be liable... . no biggie, just unplugged it. Then he warned me some trucks lose mpg when getting reflashed, and I said yes I am well aware of that which is why I put it off for so long. So after giving him the TSB copy, and explaining best I could... ... he tells me the MDS computer is down. Tick tock, tick tock... ... . finally around 1230 they are done and the shop formane had to attend a meeting so I didn't get to see him when I left. SO I chased down the tech that did the work. Asked him a question... ... went off and gave me a totally different answer, so I was like uh oh... ... so I ask directly "after you reflashed it, did you enable it because it is off by default". Well his reply was he has never had to enable anything and it should work blah blah. I was tired and the shop foreman wasn't due out of the meeting until another hour or so. So I pay my bill (again didn't wanna argue right then) and proceed home (about 30 miles). Then proceed to call him, and first off asked why I was charged, he claims Chrysler won't allow it to be under warranty unless its under 3yr/36k miles... ... . emissions doesn't cover updates, only recalls? Ok fine whatever... . next question... . I paid for it, why is it not enabled? Well he tells me when you update it, it should work blah, blah..... I say fine when it doesn't work in the morning I'll be damned if I am driving 30 miles one way to have you enable it. So he says let me call Chrysler and I'll call you back. Well a few minutes later he calls , well yep guess your right..... (gee what a shocker). So he then proceeds to make conversation for about 20 minutes about this and that then finally apologizes twice. Also asked me when I was free the next day. End result, he is personally driving to my apartment and taking care of it tommorrow morning.
I was worried about taking my truck "as is" to the dealer, turned out ok they didn't even put a mile on it. The tech told me he didn't wanna drive it because he thought it might have some power LOL (made me feel better). And alos the shop forman asked me if I knew of any good "chips" for the 03's yet because they haven't found one

So all in all I got a kick out of it, he says I am the first person to ever come in and ask for a specific TSB to be done.
I was also concerned about power loss and mpg loss sometimes associated with reflashes. I am happy to report no missing power that I can tell.
Anyone else able to get this TSB done after their 36,000 mile warranty was up? (42k on my truck).