This is TOTAL BS. I had my cd changer go wacko on the second day I had the truck. It did have burned/labeled cd's in it. They replaced the radio and sent me back my cd's (which surprised me), although they put a big sticker on either, do not use recorded cd's with CD LABELS on them. Apparently they claim the cd labels are the issue, not recorded cd's. This is total nonsense though, because I've been using recorded cd's with CD Stomper labels on them for years in every other cd and dvd player I have with no problems. They clearly have a POS radio and want to blame the consumers for their failures. I have continued to use burned and labeled cd's in the replacement radio of my truck with no problems. Bottom line, I think they have a lot of defective/crappy units out there.