Valid/conflicting warranty info

[Wolfy]

[This post is a continuation of another thread, which I re-start here because it seems to be deserving of an accurately-descriptive thread title,... whereas it was an "off-shoot" on the other thread (https://www.turbodieselregister.com...-2007-5/187601-new-tdr-rep-dishman-dodge.html) ]:





In light of the conflicting info resulting from our turning over various rocks, regarding warranty issues, it seems to me that what we need to do is locate the "Head Rock".



Perhaps the question could be worked-out this way:



If a lawsuit were brought by a customer, against D/C, for failure to honor a warranty due to D/C's claim that the warranty had expired,... and the lawyers were looking for legal grounds for their respective positions,... and the judge/jury were forced to seek some final authority, to determine what in fact D/C was/was-not warranting, and for how long, ... WHO would finally be determined to BE that authority?



It is to this party that we should turn for enlightenment,... rather than dealers/sales people, etc. , who often turn out to be as ill-informed as any lay-person.



Seems as though our combined rock-turning should be able to ferret out a real source, huh?



Anybody got suggestions?

 

[Bob4x4]

You would ask for a Jury trial for a warranty issue????:-laf



Bob

 

[roperteacher]

Actually when I spoke to a lemon law attorney about my 06, he did say it would go to a Jury trial if I wanted to persue the lawsuit!! Pretty cool!

 

[Wolfy]

You would ask for a Jury trial for a warranty issue????:-laf



Bob

There's reading, ... and then there's reading-into.



"A customer" does not mean "me" (hopefully).



"Judge/jury" means whichever, and-or, etc. All are possibilities.



Just covering the hypothetical bases in the imagined scenario.



The litigants/defendants/arbiters are not really the point, ... which was "To whom do all parties have to turn for a final say?"



Myself, ... I would ask for aliens to smite my opponents, and declare me victorious! ( ... and "King of Everything",... like George. )

 

[Dishman Dodge]

alright, upon further investigation... 02 sensors will be 3/36,000 and the rest of the system will be 5 year/ 100,000. I appreciate everyone's patience, but unfortunately, Chrysler does not present every bit of information to us until we necessarily need it, making the dealers look like the idiots when these questions are posed to us. but like with any new vehicle, it is a learning curve on every bit of the truck, and every correlated aspect. so once again, i sincerely apologize for my lack of knowledge on this subject.



-Josh

 

[sag2]

alright, upon further investigation... 02 sensors will be 3/36,000 and the rest of the system will be 5 year/ 100,000. I appreciate everyone's patience, but unfortunately, Chrysler does not present every bit of information to us until we necessarily need it, making the dealers look like the idiots when these questions are posed to us. but like with any new vehicle, it is a learning curve on every bit of the truck, and every correlated aspect. so once again, i sincerely apologize for my lack of knowledge on this subject.



-Josh

Josh, if you need to verify coverage, first consult the warranty book. It is somewhat vague for specific info, so to clarify for a specific part or labor op, in the service tab under single VIN inquiry, select part or LOP for specific coverage. That returns the warranty coverage for a specific job or part based on the mileage you input.

 

[Dishman Dodge]

sag2---

this is exactly what it did---the warranty book says 5 year 50,000. but when you do a parts lookup based on vin under LOP, it will tell you the 3/36 on the o2 sensors and 5 year 100,00 on the rest. so when i did my "repost" yesterday, that was after we ran a scenario thru our system of a truck 4 years old w/ 90,000 miles and it gave the "okay" for warranty. its all goofy and frustrating.



-Josh

 

[BigPapa]

I tell you what, I don't have a dog in this hunt, but my hat's off to Josh and Dishman to come on here and stand up with their name on the line. That takes some fortitude guys!



Scott

 

[Dishman Dodge]

why thank you =)



-Josh

 

[sag2]

Josh, I have to agree with you, it is frustrating. But I also have to admit that there are tens of thousands of parts, in trucks and cars that have Federal emissions, California emissions, eight state emissions etc. and for someone to program those in a computer for every combination for every model year must be a daunting task. My theory is and always has been if the book says it is covered but the VIP says not, appeal it to the DM. I have to take exception with the Cummins warranty that some say starts after the 3/36. No matter how you want to interpret it, it was never that way, and was never meant to be that way. It ends at 100,000 miles period. There are a lucky few that got a policy adjustment because they were over the 100,000, but I guarantee that if you read the info in the customer inquiry, it was given as a policy adjustment and nothing more.

 

[Dishman Dodge]

EXACTLY---there are so many "loopholes" and different scenarios that can alter what exactly the holder's policy will cover that it makes it VERY difficult for someone to say "this is what it is. " and getting chrysler to give info. on it is hard, cuz they are usually like "well, is there a problem with the vehicle?" well, no, i'm just looking for solid answers if a problem does arise so i know what the answer will be in advance. do you know if this is how ford, chevy, etc. are on their information? or is it just d/c?



-Josh

 

[Wolfy]

EXACTLY---there are so many "loopholes" and different scenarios that can alter what exactly the holder's policy will cover that it makes it VERY difficult for someone to say "this is what it is. " ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... .....

I'm just looking for solid answers if a problem does arise so I know what the answer will be in advance.

-Josh

Thanks for the persistent digging, Josh!



Sounds like pullin' teeth.



Anyway, with responses from yourself, sag2, etc, the picture is becoming slowly clearer.

 

[Dishman Dodge]

"SLOWLY" being the operative word... ... ... ... ... .

 

[superdave]

tALKED TO dODGE ON PHONE AND FOUND OUT THE NEW PARTICULATE FILTER AND ALL THE OTHER STUFF THAT GOES WITH IT IS NOT CONSIDERED PART OF THE EMMISSION EXTENDED WARRANTY. IT IS ONLY FOR 3/36000 YET IT IS STATED IN SOME LITERATURE THAT IT WAS DESIGNED TO LAST THE LIFE OF THE TRUCK. tHE LATEST ISSUE OF tdREGISTER SAYS 100k. dODGE SAYS 3/36000. DUH!!!!!!!! fORD IS 5/100k... . tHE 2008 WARRANTY IS ON THE WEBSITE UNDER "OWNER INFO". GO TO WARANTY AND IT IS THERE. DIFFERENT FORM THE 2007, EVEN THO SAME ENGINE AND SAME FILTERS AND TRAPS. Sorry for the caps. can not look at the screen and type at the same time.

 

[Wolfy]

tALKED TO dODGE ON PHONE AND FOUND OUT THE NEW PARTICULATE FILTER AND ALL THE OTHER STUFF THAT GOES WITH IT IS NOT CONSIDERED PART OF THE EMMISSION EXTENDED WARRANTY. IT IS ONLY FOR 3/36000 YET IT IS STATED IN SOME LITERATURE THAT IT WAS DESIGNED TO LAST THE LIFE OF THE TRUCK. tHE LATEST ISSUE OF tdREGISTER SAYS 100k. dODGE SAYS 3/36000. DUH!!!!!!!! fORD IS 5/100k... . tHE 2008 WARRANTY IS ON THE WEBSITE UNDER "OWNER INFO". GO TO WARANTY AND IT IS THERE. DIFFERENT FORM THE 2007, EVEN THO SAME ENGINE AND SAME FILTERS AND TRAPS. Sorry for the caps. can not look at the screen and type at the same time.

Many members have "talked to Dodge", and the results have not been consistent.



I think we need to know who "Dodge" is.



A salesperson? A service department manager? A technician?



A know-nothing? A know-a-little-bit? A know-something but it's wrong?



For my money, the most trustworthy "Dodges" we have heard from are Josh and Sag2. (Sag2, please speak English when posting for us knownaughts, ... what does "DM"stand for?)



The Head Rock I mentioned in my original post must exist somewhere,... SOMEONE tells the DM (who/whatever that is),... or SOMEONE programs the computer "look-up" program to give certain answers to inquiries about warranty coverage.



Presumably that someone actually knows (or at least gets to decide) what the warranty coverage really is.



It's rather pathetic that it seems nearly impossible for we who are/are-not covered to know which is the case before a need arises.



It's like waiting for your house to catch fire, before you can be told what your fire insurance covers.



Dodge/Cummins, ... can you say "Duh!"?



Look ashamed!



We are not satisfied with the mushroom treatment.

 

[FPettijohn]

Wolfy

I think the "head rock" you are referring to is probably the Zone technician. When I was fighting over my injectors on my 04. 5 he had the ability to void my warranty because I had gauges and DCX cry line said he could not be overturned The procedure as I understand it is if Cerberus says no then it goes to arbitration and from there to a lawyer. Chrysler has a very big staff of barristers and I am sure there instructions are to stall, litigate, stall, and intimidate and while they are not free they are paid employees we on the other hand must pay the big bucks with no reassurance we will win. It's called the "golden rule" them with the gold make the rules:-laf

Fred

 

[superdave]

The young woman I spoke with had to put me on hold three times (apparently to ask someone else) about the warranty. If you go to the "owner" section on the Dodge - Trucks - Automobiles - Sport Utility Vehicles website and click on wrranty and click on 2008, you will find the 3/36000... . Of course, do not make the same mistake I did and continue reading into the California warranty. It is definitely different and much more comprehensive. Guess after the 2007, DC is afraid of what the wear out problems or stuffed up filter problems may be. If you click on the 2007 warranty ir does cover longer on the catalyst and the p. filter... ... SOMETHING caused Dodge to change the warranty... . WHAT?????? Where are the moderators and/or the writers for the magazine?????? They are supposed to have a foot in the Dodge main office door and should be able to clarify this potentially very expensive problem... . How much wil it cost to have a dealer "clean" the system????? Or will it simply have to be replaced?????? Help us out here great knowledgeable ones with FACTS, not supposition. PLEASE, before I spend 40 grand... ... ... . We all have guess work and suppositions and probablies and wishful "thinking"..... We need some hard facts and we apparantly can not get them from one of the "voices" on the Dodge website..... Help-..... Help... ...

 

[sag2]

The converter/particulate filter is covered for 5/100 under the diesel emissions warranty. I ran the labor operations 11500129, 11500132, and 11500139 which are for any combo of cat or filter and all three come back 5/100. The only VIN I had was a California truck. If someone gives me a federal VIN I can double check. This matches with the warranty statement from the Dodge web site.

 

[Wolfy]

The converter/particulate filter is covered for 5/100 under the diesel emissions warranty. I ran the labor operations 11500129, 11500132, and 11500139 which are for any combo of cat or filter and all three come back 5/100. The only VIN I had was a California truck. If someone gives me a federal VIN I can double check. This matches with the warranty statement from the Dodge web site.

Hi Sag2,



Here is my VIN: (X)

The truck is a 2007. 5 3500 Quad, LB, DRW, 4X4, 6. 7, 68RFE, built in Mexico, sold in Wa. , to buyer from Or.



Thanks,

 

[sag2]

Here is the info for the federal truck, same as CA



LOP Number LOP Description Time(Hours) Book Carline LOP Coverage Result

11500129 Converter, Catalytic-6. 7L TD Cummins Engine-Front Converter 0. 0 R X COVERED UNDER THE 5/100 DIESEL ENGINE EMISSIONS



11500132 Converter, Catalytic-6. 7L TD Cummins Engine-Front Converter Rear Converter DPF Diesel Particulate Filter Assembly 0. 8 R X COVERED UNDER THE 5/100 DIESEL ENGINE EMISSIONS



11500139 Converter, Catalytic-6. 7L TD Cummins Engine-Rear Converter DPF Particulate Filter 0. 0 R X COVERED UNDER THE 5/100 DIESEL ENGINE EMISSIONS