Walmart won't rotate tires

[navyjoe]

I bought a set of 5 tires for my dually (4 for rear plus spare) several years ago. I just took it in today to have them rotated and they refused saying they don't work on Duallys anymore! I pulled out my paperwork and showed them that I bought the tires there, but no dice. We have a policy........no dually work.

I have an 06 3500 and have had the tires done several times, plus many oil changes at Walmart in the past.

One guy said the lift only supports 10,000#. I said ok, my truck weighs about 7500 empty. He said I was wrong that all 1 ton truck weight over 10,000. I offered to show him a weight ticket or just look at the label on the door jam! (GVWR 11,500 - Cargo 4309 = 7191 so I was close).

Another manager said our arms won't extent out far enough for a dually. My comment, will you work on a SRW 3500? Same distance. What about a 2500? I suspect it too is close to the same. Am I wrong???

Then it went on and on, dualiys unbalance the lift, we actually bent something on one.

I said what about your lifetime balance contract? Ans, we will refund you the amount. We did that for another customer.



Some may wonder why I use Walmart. I travel - a lot. In the past 48 years I've traveled to all 48 and states and Canada RVing and other. Walmart has been a great asset when getting a tire fixed or replaced or just getting an oil change. On an 8000 mile trip you need to do it at least once! I actually have had one done with the camper on the truck!

Anyway, anyone else encounter this??

Cheers

 

[SnoKing]

Maybe they did you a favor chasing you away!

 

[jgillott]

I had an intern work with me a couple of years ago that also worked evenings at a Sears Auto Center. We had a conversation on this very topic a the time. Their particular Sears also stopped working on DRW trucks. He didn't know why at the time, but they definately stopped suddenly.

 

[navyjoe]

:-laf Ha there may be some merit to that.

Maybe they did you a favor chasing you away!

 

[navyjoe]

I just talked with the manager. Their lift at this store are not Looooong enough. Older store. He gave me a much better reply and also said they would do it but would have to use a manual jack, not the lift. He also suggested another sore about 10 miles further. Its a newer store and they have a proper lift.

I had an intern work with me a couple of years ago that also worked evenings at a Sears Auto Center. We had a conversation on this very topic a the time. Their particular Sears also stopped working on DRW trucks. He didn't know why at the time, but they definately stopped suddenly.

 

[navyjoe]

I still like the convenience of using Walmart since I travel a lot. I'm planning on a trip to Alaska next year. That's 10,000 miles and you never know when the guy before you left on the road. Also the $10 road hazard warranty isn't bad on a tire that cost $275 to replace

 

[Dl5treez]

I'd actually be happy they refused......much better than them saying "sure no problem" and dumping your truck off onto the rocker panels......or worse.

The person @ the counter probably wasn't completely well-versed in the reasons. Glad the mgr fixed that.

 

[Newsa]

I wouldn't go to any of those places. Pep Boys crossthreaded a lugbolt on a spare tire 10 years ago.

I didn't realize it until much later. I always rotate my own. But I can't mount and balance new tires.

Those places hire idiots.

 

[navyjoe]

Your right. Once I got the correct story (they called me back this evening) by asking them to check with the manager, what he told me was more sensible. I think it is unfortunate that others were turned away under the impression that it was a new corporate policy and the only solution was to refund the tire rotation fee. I personally just could not buy that.

I'd actually be happy they refused......much better than them saying "sure no problem" and dumping your truck off onto the rocker panels......or worse.

The person @ the counter probably wasn't completely well-versed in the reasons. Glad the mgr fixed that.

 

[navyjoe]

Newsa, I'm a little like you, I rather do it myself. But Tires are one thing that just require special equipment. Also the older I get the more i'm having to give in to others.

I wouldn't go to any of those places. Pep Boys crossthreaded a lugbolt on a spare tire 10 years ago.

I didn't realize it until much later. I always rotate my own. But I can't mount and balance new tires.

Those places hire idiots.

 

[photowrite]

I wouldn't go to any of those places. Pep Boys crossthreaded a lugbolt on a spare tire 10 years ago.

I didn't realize it until much later. I always rotate my own. But I can't mount and balance new tires.

Those places hire idiots.

In general, agreed, like to do it right myself.

 

[MLee]

Why use the hoist anyway. I would not lift that tire and wheel combo up that high, its easier to just wedge it on down lower. I have air bags and no lift is to used on my truck, I tell them when I order there service, no lift and its agreed.

 

[navyjoe]

I don't quite follow you on the air bags? Most places only lift a vehicle a few feet, just enough to get them off the ground for removal.

Why use the hoist anyway. I would not lift that tire and wheel combo up that high, its easier to just wedge it on down lower. I have air bags and no lift is to used on my truck, I tell them when I order there service, no lift and its agreed.

 

[RustyJC]

Firestone is very explicit in the instructions for their RideRite air bags - that the truck is NOT to be raised by the frame on a lift to bring the wheels off the ground, and if for some reason it must be, then the air bags are to be deflated to no more than 5 PSIG. The problem is that with the axle in full droop, the air bags will be overextended.

Rusty

 

[mfurrh55]

Last time i tried to get Walmart to rotate my tires, they refused, finally said there lift was broke, they couldn't do dually's anymore, so i went to a different Walmart and they had no problem doing it, The first place used to do it for me every time, Don't know what their problem was or is, anyway don't go there anymore, my local shop does it cheap, even tradeoff on fuel and time to drive 70 miles round trip, locally costs me 35.00 to rotate, plus checks balance

 

[MMeier]

maybe they did you a favor chasing you away!

x 2 !!!!

 

[navyjoe]

OK, now I understand. Just be careful and don't drive off any cliffs out west. That would definitely mess up your airbag

Firestone is very explicit in the instructions for their RideRite air bags - that the truck is NOT to be raised by the frame on a lift to bring the wheels off the ground, and if for some reason it must be, then the air bags are to be deflated to no more than 5 PSIG. The problem is that with the axle in full droop, the air bags will be overextended.

Rusty

 

[navyjoe]

I don't blame you. Having to go 70 miles kinda puts a hurt on you. Even though I live in the country my Walmart is only 6 miles away. The tire place is double that.

Last time i tried to get Walmart to rotate my tires, they refused, finally said there lift was broke, they couldn't do dually's anymore, so i went to a different Walmart and they had no problem doing it, The first place used to do it for me every time, Don't know what their problem was or is, anyway don't go there anymore, my local shop does it cheap, even tradeoff on fuel and time to drive 70 miles round trip, locally costs me 35.00 to rotate, plus checks balance

 

[MLee]

OK navyjoe the air bag on the rear axle, NOT the steering wheel??. It will stretch the bag and damage it. Its made to lift, not pulled apart as it would be when on a frame lift. Pacbrake issues this as a do-not do. sorry to confuse

 

[navyjoe]

I got ya, I was just trying to joke a little. You know if you went off a cliff you would damage your air bags because your wheels would drop :--).

OK navyjoe the air bag on the rear axle, NOT the steering wheel??. It will stretch the bag and damage it. Its made to lift, not pulled apart as it would be when on a frame lift. Pacbrake issues this as a do-not do. sorry to confuse