Attention: TDR Forum Junkies 
A summary of two letters and their respective replies that appeared in the Action Line column of the October issue HIGHWAYS I thought might be of interest to the TDR.
WARRANTY DENIAL - Solution found after expiration though reported prior to expiration.
Letter - Surging at highway speeds and jumping out of OD. First reported at 31K miles and again not found on a later complaint. On the complaint at 62. 3 K miles , the solution was the TPS. Chysler denied coverage under the 36K warranty.
Reply -"... While there is no hesitancy on our part to comply with the provisions of the warranty, we are unable to offer unlimited coverage on this item... ... "
My Comment: A more aggressive approach to getting the problem solved in a timely fashion would have been helpful. Whether the solution was found at 62K miles as the owner reported or 73K miles as Chrysler reported, the milage does seem a bit excessive beyond the 36K limit. However, it clearly indicates that merely having documented a problem prior to the end of the warranty that was not resolved, may not extend the coverage. I have seen suggestions to this affect on the TDR.
WARRANTY SERVICE CONTRACT TRANSFER DENIED - Lack of evidence of proper service to vehicle
Letter - A warranty service contract transfer from the original owner to a new owner was denied because the original owner lacked evidence of proper service (oil and filter change) of the vehicle. This person serviced their vehicle and kept a written log of the date and mileage when they performed the service.
Reply- The transfer was denied because "... of the failure of the contract holder to provice verifiable maintenance records... expressly required to... keep receipts".
My Comment:Many of us either perform our own maintenance or have a third party (non DC) perform maintenance on our trucks. The denial of warranty transfer was due to the lack of reciepts for the oil and oil filters to support his log. It would seem logical that a warranty claim could also be denied (at least within the provisions of this service contract) if "verifiable maintenance records" in the form of receipts were not kept. In would seem to be good insurance to not only maintain a written/electronic log, but also a notebook or folder containing receipts taped to a page to maintain order of third party service or supplies used to service the vehicle (oil, filters, transmission fluid, etc) should there be a warranty issue.
WARRANTY DENIAL - Solution found after expiration though reported prior to expiration.
Letter - Surging at highway speeds and jumping out of OD. First reported at 31K miles and again not found on a later complaint. On the complaint at 62. 3 K miles , the solution was the TPS. Chysler denied coverage under the 36K warranty.
Reply -"... While there is no hesitancy on our part to comply with the provisions of the warranty, we are unable to offer unlimited coverage on this item... ... "
My Comment: A more aggressive approach to getting the problem solved in a timely fashion would have been helpful. Whether the solution was found at 62K miles as the owner reported or 73K miles as Chrysler reported, the milage does seem a bit excessive beyond the 36K limit. However, it clearly indicates that merely having documented a problem prior to the end of the warranty that was not resolved, may not extend the coverage. I have seen suggestions to this affect on the TDR.
WARRANTY SERVICE CONTRACT TRANSFER DENIED - Lack of evidence of proper service to vehicle
Letter - A warranty service contract transfer from the original owner to a new owner was denied because the original owner lacked evidence of proper service (oil and filter change) of the vehicle. This person serviced their vehicle and kept a written log of the date and mileage when they performed the service.
Reply- The transfer was denied because "... of the failure of the contract holder to provice verifiable maintenance records... expressly required to... keep receipts".
My Comment:Many of us either perform our own maintenance or have a third party (non DC) perform maintenance on our trucks. The denial of warranty transfer was due to the lack of reciepts for the oil and oil filters to support his log. It would seem logical that a warranty claim could also be denied (at least within the provisions of this service contract) if "verifiable maintenance records" in the form of receipts were not kept. In would seem to be good insurance to not only maintain a written/electronic log, but also a notebook or folder containing receipts taped to a page to maintain order of third party service or supplies used to service the vehicle (oil, filters, transmission fluid, etc) should there be a warranty issue.
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