Warrany Cancelled

[sag2]

BBridgeman

You could not be further from the truth. By the dealer agreement the dealer signed with DC, he is to be paid his retail labor rate plus a markup of 40% on all parts. The dealer is also entitled to diagnostic time if it is properly documented. Many do not claim it, or tell the technician they can not get it, but it is all clearly in writing.

I don't know about you, but I would not mind making $800 for ordering a $2000 pump. I could even stay on hold with STAR for a few hours for that kind of money.

 

[TCDiesel]

The whole systems of things stinks (GM,Ford,DC Other Auto manufacturers and some Dealers) when it comes to warranty claims. To illustrate I will use the Thread. To replace the Seals and Remove / Re-install is 4hrs in some cases less But I will be liberal in this case,Now you have tie up your Bay for four Hrs. The "Dealer Four hours for this",I can Have XXX amount of vehicles billed and out the Door for One warranty claim. So the Dealers Put pressure on the Manufacturer to Just replace the entire unit (saves Time on the tare down thus the Bay will will be open). Now the Auto Manufacturers "we"ll we just can"t ship entire units on the call of the Dealer Tech or Service writer". Since DC does not require the Dealer tech to be certified By cummins (Go to any Pete,Kenworth,IH) commercial Dealer You will see the Cummins Logo on most of attire or some type of certification. This does not mean because you have this certification that you are the Charlie Daniels of the torque wrench,and those that don"t are under qualify. OK we can fix this,( Area Reps )to Keep the the Dealers in line ,With No regard for the Owner/customer.

This case is a great example of the Miss use of the the system, this is a simple repair for a known problem. Look at the aggression on the REPS PART,their is better Business Practice at the Local Stock Yard,Over the sale or trade of Pigs and Cows, at leased the Headmaster will discuss the contact and use good Business sense on the ailing animals,(" O" that one Walks different the Whole animal is defective).

Look at the ratio of Tech Vs Service Writers,3 or 4 to 1 at some dealers,This tells me that this dealer is no more than a revolving service Door. NOT interested in quality repairs and service.

Their are some Damn good Dealers and Techs, But how much can they Help with this type of system in place.

 

[DPKetchum]

Whats wrong with 3 or 4 techs to a service writer. Thats a moderate to low number. The manufacture changed the system to units instead of repair parts. Not the shops.

 

[Bob4x4]

BBridgeman

You could not be further from the truth. By the dealer agreement the dealer signed with DC, he is to be paid his retail labor rate plus a markup of 40% on all parts. The dealer is also entitled to diagnostic time if it is properly documented. Many do not claim it, or tell the technician they can not get it, but it is all clearly in writing.

I don't know about you, but I would not mind making $800 for ordering a $2000 pump. I could even stay on hold with STAR for a few hours for that kind of money.

No D/C does not pay retail time or labor! The Labor rate is determined by a formula. I don't remember the exact formula but a big part of it is the ratio between cp and waranty hours the dealer does.



Bob

 

[TCDiesel]

Whats wrong with 3 or 4 techs to a service writer. Thats a moderate to low number. The manufacture changed the system to units instead of repair parts. Not the shops.

I Agree,I know one dealership Three writers One overseer of that Bunch to 7 Full-time techs and two Casual Par-timers. No way with that payroll are the Techs going spent quality time to Performed warranty work properly. I would Not agree to the Terms and conditions DC,GM,and Ford Have demand the Dealer accept,those conditions are a Haven for corruption and deception to be cloak to the average owner... I am not making comparisons Just observations.



What the heck Degum "who"s That??

 

[sag2]

Bob4x4

See the warranty policy manual on DealerConnect, e-files, service, warranty, CJD Administrative manuals, Dealer Policy, starting on page 96. It clearly states the dealer is entitled to retail rate.

 

[Bob4x4]

Maybe you should re-read it... ... ..... p98 b-2-1 Percentage means????



Bob

 

[sag2]

Bob, not sure where you are seeing "percentage". There are two methods for labor rates. One is plan 1 which is your actual retail rate you charge your customers. Plan 2 is 265% of your wages and fringe benefits, not to exceed your actual retail rate.

Once you get your rate, DC pays an annual percentage increase based on consumer price index that is automatic. If you get behind the actual market you are entitled to apply for an increase under plan 1 or 2 once per year. If you have a sharp manager he will apply for the increase about every two years. If you read the rules DC is protecting themselves from the "average" manager who sits back and does nothing. The rules clearly state you are entitled to plan one or two increase every year. It's not easy but it's there for the asking.

 

[DPKetchum]

The Nissan,G. M. and D. C. stores I worked at we got retail labor for warranty. Did for years with reviews as we requested once to twice a year.

 

[ASchuerg]

I have

Crysler will never let it go to the courts. They know they will most certainly loose. I have had that experience it was very frustrating and seemed it would never end. I sued the Dealer,Salesman,ServiceManager, DC, and Chrysler. Used a private attorney Lemon laws everything else i could muster. I not only got my unit repaired also i got a check from the Dealer.

WE never entered a court room it ended at the arbritation office. I had them by the GO-NADS so to speak.

now when i take my truck in I get repaired washed and returned by the Service Manager.

Chrysler seems to have forgotten who bailed them out years ago. People just like us. GIVE EM HELL DON'T TAKE IT LYING DOWN. :-{}

 

[ROCKJEEP]

I had my warrenty denied the very first time I took my truck in for work. I had the edge ez elbow on and they saw the hose clamo on. But I was in for rear end noise. The said they were going to cancel the whole thing. I talk to the owner and they left it all alone. So I removed the velcrow and all signs of boxes. I also replaced the hose clamp on the edge elbow. with a factory looking one. I also keep my engine real clean so there are no clean spot connectors. I also try to get as many key counts as I can before I go in. Now before those respond about honesty, I am my own warrenty station on parts broken by my mods. I only want the other things covered. Here is the clamp I used to look stock. It is a pinch clamp.

Kory

#ad

 

[Bob4x4]

Bob, not sure where you are seeing "percentage". There are two methods for labor rates. One is plan 1 which is your actual retail rate you charge your customers. Plan 2 is 265% of your wages and fringe benefits, not to exceed your actual retail rate.

Once you get your rate, DC pays an annual percentage increase based on consumer price index that is automatic. If you get behind the actual market you are entitled to apply for an increase under plan 1 or 2 once per year. If you have a sharp manager he will apply for the increase about every two years. If you read the rules DC is protecting themselves from the "average" manager who sits back and does nothing. The rules clearly state you are entitled to plan one or two increase every year. It's not easy but it's there for the asking.

There are no dealers in my area that have matching labor rates



Bob

 

[y-knot]

Sorry... . you can kid yourself if you want, but don't think you can kid me or the other 10,000 readers on this site. Dishonesty, lying, deceit, and fraud are all common words for what one does when they intentionally modify there engines or trucks and then try to hide the fact when problems arise.

I am not a HOLLY ROLLER, TREE HUGER, ENVIRONMENTALIST, or any other slang term many on here use to describe those that don't comply with there foggy views. What I am, is a guy that knows right from wrong. I do not need to deceive others or lie about the modifications I have made to my trucks. I am a proud Dodge/Cummins owner and I fully take responsibility for the changes I have made. I do not need to complain about Dodge or Cummins not fixing something I broke, directly or indirectly. I am my own warranty station, and I will take responsibility for my own actions.

I love this site, and I love the people on it, but I do not approve of winers that want everything there way, and have a "screw the company, or anyone else that stands in my way" mentality. Dodge agreed to a written warranty at the time of purchase. It was spelled out in black and white as to the terms and specifications, you and you alone changed those terms not Dodge or any other manufacturer, so you are the one that must live with your amended warranty, and what ever it will or will not cover.

 

[DPKetchum]

In 25 years in service depts only went to court 3 times. One Nissan,one isuzu and one Caddy. Won all three. All involved warranty and manitance,repairs done by independent shops.

 

[CMusgrove]

Good response, y-knot.

 

[ROCKJEEP]

So a mod to a turbo should void the warrenty on the power steering line that just went out. I don't think so. My rear differental was also replaced under warrenty because dc didn't fill it all the way, but i guess I should have fixed it myself since I have a box on right. I never go for any work any of my mods caused or anything assoiated with it. I didn't say to screw the service dept. just how I save the rest of my warrenty or the rest of the truck. Hell My torque converter is going out and they said it was covered and would replace it, but I declined because I knew I caused it and would rebuild it and do it right.

 

[MMotschman]

So a mod to a turbo should void the warrenty on the power steering line that just went out. I don't think so. My rear differental was also replaced under warrenty because dc didn't fill it all the way, but i guess I should have fixed it myself since I have a box on right. I never go for any work any of my mods caused or anything assoiated with it. I didn't say to screw the service dept. just how I save the rest of my warrenty or the rest of the truck. Hell My torque converter is going out and they said it was covered and would replace it, but I declined because I knew I caused it and would rebuild it and do it right.

:-{} :-{}

Well SAID AGAIN!!

well I said it before like two pages ago and I'll say it again people are missing the point about the warranty question from page one. No one here has once suggested you should try to get the dealer to cover something you broke all we have said from our side of the tracks is that if the breakage is unrelated to the mod then the dealer should pay for it. like above a dealer should pay for a faulty stereo regardless of how many engine mods are on the truck

 

[hensign]

MY issues with lying/fraud/warranties... ... If I can take my truck to my local ******* and get them to modify my truck:ie an intake, exhaust, and even a box then why does my modifying the truck void my warrentee? In my area they get paid a premium for plugging a box in and push the sale even on brand new unbroken in trucks selling with the statement that improved milege will be seen and because the work was done at a dealer the truck continues to be covered(according to the dealer). I am an ASE Master Blah Blah Blah. I may know a bit more about motors and possibly even about diesels then many of the techs at the dealer. Why would my mods be questioned, other than the ******* didn't get to make the $$$$ doing the work.

 

[brods]

:-{} :-{}

Well SAID AGAIN!!

well I said it before like two pages ago and I'll say it again people are missing the point about the warranty question from page one. No one here has once suggested you should try to get the dealer to cover something you broke all we have said from our side of the tracks is that if the breakage is unrelated to the mod then the dealer should pay for it. like above a dealer should pay for a faulty stereo regardless of how many engine mods are on the truck

Ahh... but see, this is the backlash from those who do try to scam or beat the system. The manufacturer notices increased claims, investigates why and then cracks down. Sometimes innocent people get caught in the crossfire. We can thank all the dishonest people (and dealers) who helped caused this situation.



Put a power mod on and it effects the entire drivetrain. If you were unlucky enough to get a driveline part that was weak to begin with and it failed after the mod was done, well too bad. You rolled the dice and lost. To make the manufacturer... . who spent hundreds of hours designing the thousands of parts which have to work together on a vehicle... to make them have to prove the modification directly caused the damage or contributed by increasing wear, which then caused premature failure is ludicrous! Face it, most every mod places more stress on the remaining stock components and they WILL fail sooner. You do not need a degree in engineering to understand that!



If the dealer says a box is ok, get it in writing. One thing I’ve found is few people really know what they are talking about anymore. You’ll be surprised how few people will stick by a verbal statement if you ask them to write it down and sign their name to it.

 

[firemanram]

Update

I have made many stops to the dealer and many calls to alot of different people about this. I went back to the dealer today to get final decision from SM and DM. I was told if I gave my Banks box to them & promised not to put another on, they would order a new CP3 and reinstate my full warranty. :--)