Water Pump Recall

[Newsa]

I wonder if the FCA fix will consist of just drilling a vent hole in your water pump instead of replacing it.....:-laf....I'm joking.....I think.

Sam

And then when the drill shavings get in the bearing........ Quicker water pump failure.

 

[ProLean]

No...Cummins2014....I think there are a lot of us who are highly suspicious of RAM's "fixes" and would like to be at least informed as to what to look for. I'd rather be informed as to a potential problem rather than just wait until RAM decides to notify me of a potential issue. Case in point...they still have not remedied the "WYE hose defect" that many of us have had on our 2014's cooling system. Mine failed and yes they did replace it under warranty except they put the very same part on there again with a very high known failure rate. Do I wait for it to fail again? No...I bought a billet WYE and took that problem off my plate. I want my truck to live as long as possible as we all know these are not cheap.
I do appreciate everyone's proactive nature...I am the same way. I sleep better actually. My .02

 

[Cummins2014]

No...Cummins2014....I think there are a lot of us who are highly suspicious of RAM's "fixes" and would like to be at least informed as to what to look for. I'd rather be informed as to a potential problem rather than just wait until RAM decides to notify me of a potential issue. Case in point...they still have not remedied the "WYE hose defect" that many of us have had on our 2014's cooling system. Mine failed and yes they did replace it under warranty except they put the very same part on there again with a very high known failure rate. Do I wait for it to fail again? No...I bought a billet WYE and took that problem off my plate. I want my truck to live as long as possible as we all know these are not cheap.
I do appreciate everyone's proactive nature...I am the same way. I sleep better actually. My .02

I am not one that is highly suspicious, have had 6 recalls with this 2014 3500, and not one complaint about the " fixes ", still need to get the T05 done, and have no doubt that the SCR replacement will also go well.

Okay you know about the recall, now do whatever lets you sleep at night, so far I have not lost a minute of sleep over this water pump issue, I have no control other then replacing myself, which I do not intend to do. Great you fixed a potential problem with the Y pipe, great ,now you can sleep at night, here again If I am worried I'll take action, but I am not.

 

[gsbrockman]

I wonder if the FCA fix will consist of just drilling a vent hole in your water pump instead of replacing it.....:-laf....I'm joking.....I think.

Sam

Reckon they'll drill said hole through the wheel well.....or remove the intake and through the top ? :-laf

 

[kthaxton]

Reckon they'll drill said hole through the wheel well.....or remove the intake and through the top ? :-laf

It could depend on the dealership. Hopefully members here will report back which method their dealer used. :-laf

 

[Jones2014]

I am surprised at the number of recalls that my 2014 2500 has had but I have to say my dealer Larry Miller here in Boise has been outstanding on each and every repair and really exceeded my expectations as to the time, parts being available , loaner car , communication and all repairs were done right in one attempt . So for me I appreciate FCA for how they handle recalls . What I did not like with my Past Duramaxes was GM 's reluctance to own up to engineering screw ups that they would not give any assistance after the base warranty expired . One example is the rusty brake line fiasco on so many GM trucks . No more GM trucks for this cowboy . My Ram does need repairs like any car or truck but my experience is that it is the best truck I have owned in my life so far at 69 years of age

 

[ProLean]

And that was my exact point! I just want to be informed...the more the better. RAM has not issued a recall for that WYE pipe yet but its part of the cooling system! That is why I acted and no, I don't worry about that anymore (maybe the lower one). I see nothing wrong with being informed about a possible recall on these water pumps. Am I going to replace it on my own? Probably not but i sure want to know if others start seeing serious failure and then I might consider it. To me, that is one of the reasons I value the TDR community so much.

 

[Ram4Sam]

Reckon they'll drill said hole through the wheel well.....or remove the intake and through the top ? :-laf

Greg, good to see at least one other can see the humor in this:-laf......unlike the sour pusses.....:-{}

Sam

 

[TDRGuy]

I am glad the identification post proved useful. Go forth, better informed.

RP

 

[Newsa]

I am glad the identification post proved useful. Go forth, better informed.

RP

Indeed! Thanks Eagle6.7, Snoking, Mr Patton for your highly informative posts. The humorous ones from the jokers also. Lol

 

[Eagle6.7L]

Thank-you all.ProLean I have spoken with several service dept managers,Cummins tech's at the dealerships i have visited.All took the time to explained what they throught might be the problem.None worried that in the next 24 hours billions of failed water pump trucks will be showing up at there at there service drives..So I say you could do one of two things,one make and appointment and allow the cummins tech to look at the pump by disengaging the belt and then he can inspect the pulley shaft for deflection and rotation.Now also mine you what I stated is what some tech's think the bullentin might look like.Now Geno's Garage and TDRADMIN think it might be based on weep hole verus vent hole inspection.But as the service manager told me the current change out rate is low,and also they were not allowed to open the pump assembly up and then determine what caused the failure rate only Concentric and Cummins and Ram engineering know that answer.But yes some had the shaft axle colaspe and throw the belt off..But again a very low rate maybe 5 in one year,some dealers none at all, and some had 3 in one year...All were Concentric made water pumps.Now I am not saying they will not bill you for 1 hour of work,or they may just warranty it as a owner complaint.But if you are heading down the road and want some piece of mind this could be the way.The other is to simply like some here have stated here "Stay Calm and Cummins On".Also I would like to take a moment for our Nevada TDR membership you are in my prayers and I know for a fact that the great state of Nevada "The Battle Born State" the state that I have visited many times,and love so much and been to a few of the TDR Events there as well.You will with the strength of God get through this horrific tragic event,and come out stronger than ever.God Bless you TDR Guys and Gals.

 

[Newsa]

Thank-you all.ProLean I have spoken with several service dept managers,Cummins tech's at the dealerships i have visited.All took the time to explained what they throught might be the problem.None worried that in the next 24 hours billions of failed water pump trucks will be showing up at there at there service drives..So I say you could do one of two things,one make and appointment and allow the cummins tech to look at the pump by disengaging the belt and then he can inspect the pulley shaft for deflection and rotation.Now also mine you what I stated is what some tech's think the bullentin might look like.Now Geno's Garage and TDRADMIN think it might be based on weep hole verus vent hole inspection.But as the service manager told me the current change out rate is low,and also they were not allowed to open the pump assembly up and then determine what caused the failure rate only Concentric and Cummins and Ram engineering know that answer.But yes some had the shaft axle colaspe and throw the belt off..But again a very low rate maybe 5 in one year,some dealers none at all, and some had 3 in one year...All were Concentric made water pumps.Now I am not saying they will not bill you for 1 hour of work,or they may just warranty it as a owner complaint.But if you are heading down the road and want some piece of mind this could be the way.The other is to simply like some here have stated here "Stay Calm and Cummins On".Also I would like to take a moment for our Nevada TDR membership you are in my prayers and I know for a fact that the great state of Nevada "The Battle Born State" the state that I have visited many times,and love so much and been to a few of the TDR Events there as well.You will with the strength of God get through this horrific tragic event,and come out stronger than ever.God Bless you TDR Guys and Gals.

Good to know, but I'm still going to try to get the recall done before x-mas providing my water pump is in the list.

 

[sag2]

If you are worried about the water pump failing replace it and keep the receipt. Under most recalls if you paid for the repair you will be reimbursed for the repair. You might have to wait a while for the reimbursement but with proper documentation (repair order, paid receipt) it isn't usually a problem. I would suggest that if you replace it yourself you purchase the new one from a dealer or Genos since they carry Genuine Cummins parts.
A couple of you have spent more time (time is money) speculating about this or that and could have better spent the time just replacing the pump and not worring about what might happen in the future.

 

[mwilson]

If you are worried about the water pump failing replace it and keep the receipt. Under most recalls if you paid for the repair you will be reimbursed for the repair. You might have to wait a while for the reimbursement but with proper documentation (repair order, paid receipt) it isn't usually a problem. I would suggest that if you replace it yourself you purchase the new one from a dealer or Genos since they carry Genuine Cummins parts.
A couple of you have spent more time (time is money) speculating about this or that and could have better spent the time just replacing the pump and not worring about what might happen in the future.

Yes, I have been reimbursed twice from Mother Mopar on after the fact issues and recalls on my '08 Town And Country.

Keep your receipts!!

1st instance....front wheel bearing extended warranty to 50,000 miles. I had changed the left one at 45,000 miles and the right one at 48,000 miles. Used Timken both times.
The warranty / recall / or whatever is was came out the following year. I went online to and found the recall reimbursement form, filled it out and sent it in along with copies of the receipts for both bearings. I received a check in about 3 weeks.

2nd instance...WIN module recall..Van refused to engage the starter one morning about 4 years ago. Had the dealer's rollback come get it and take it down as I knew it was a communications issue and was beyond the capabilities of my home repair arsenal...
WIN modules were in short supply at that time but they found me one finally at another dealer. I also purchased two new fobiks just in case the old ones would not reprogram. Well I wound up with 2 extra fobiks that I could not return.

Last year I received the recall notice so I went to my files and found the dealer's repair order along with the receipt for the two new fobiks. Submitted it using the online submission and received a call about a week later from the recall dept...they wanted to know if I had the tow receipt.....I couldn't find it.....I had NOT asked for the tow reimbursement but it was mentioned on the work order that it had been towed. I was impressed for sure...

About two weeks after I received a check for the full amount.......a week after that I found the tow bill....

So yes, do it now and save your receipts if you want. As mentioned above use either a Cummins or Mopar pump just to keep it sensible....

 

[Eagle6.7L]

I noticed one more document that was listed on NTSHA website,and it was the FCA US LLC Chronology report.On the 12/06/2016 entry they FCA engineering team with Cummins Engineering started to collect warranty returned pumps..To quailfy for the collection to be tested, the warranty failed pump must 1) display coolant leaking through the nose of the pump,(not the weep hole or vent) ?.They stated that this was specific characteristic's of a bearing failure.They then ran the trucks at the Chrysler Proving grounds during August's hot weather they then recorded a temperture of 680 degrees at the water pump housing,not coolant temp housing temp.On August 10,2017 they were able to recreated a engine fire,using a warranty return pump.

 

[EDankievitch]

680 degrees inthe nose of the water pump!!!! That's insane the grease will never be able to do it's job staying the the bearing. Since 2004 we've been having an issue with water pumps failing didn't matter what you used stock or aftermarket they all failed. The question is what has changed. The water pump in my 89 lasted well over 200k miles. My o5 would puke a water pump every 35k-55k miles. My truck was not the only one My friends 04 would do the same thing almost like clockwork puke the water pump. I'm at 84k miles on my 2013 an I'm sweating how much longer will it hold out. I hope this recall notice gets out into the system soon as I'm getting close to needing a coolant flush....

 

[jhenderson]

It made 600+ degrees because the bearing failed, not the other way around.

 

[Jared Herzog]

600+ is hot. I understand a failure caused that though. The pump always has water running through it and should in theory keep most of it cool except the pulley and bearing with shaft. But, that is only my opinion and i am no expert.
I keep a thermal temp gun in my door pocket. I think i will shoot different spots of my pump after a long run this week to see how hot the external housing is on a pump that is currently good.

 

[Eagle6.7L]

FCA US engineering were reinstalling failed warranty returned pumps.This was done purposely too see if they could recreate a engine fire.The 680 degrees recorded was in Celsius,converted to Fahrenheit it is 1256 degrees fahrenheit. On August 10 FCA/Cummins were successful in recreating a fire at Chrysler's Proving Grounds.So if we go by the FCA US Chronology report submitted to HTSHA we see only 3 engine fires so far.There is kinda a warning system in place 1)temp indication on the EVIC 2) CEL Light 3) A rather high noise level not consisted with a cummins engine sound a grinding according to my service manager. All the trucks he has gotten were towed via a flatbed to the dealership.He did say that he did not agree with replacing the current pump with one off the self at a Mopar dealership or online,because until he see's the replacement part number,and pump design.Then he is not in agreement about weep verus vent replacement critirea.

 

[Flash1034]

So, mine was built 4/17. But, Mine also has no weep hole. I’m ok?