Man I guess this post has rubbed someone the wrong way! Did I say that Scheid wasn't going to take a look at the problem? Just wondering!
NAH - it isn't that - it's just that I see a fair number of customer rants against various suppliers with enough supporting info that it's clear that their unhappiness and expectations are pretty far out in left field - these threads then place the affected supplier in what is often an untrue and unfair light that is hard to take back and make right.
If I experienced a situation like yours (and I HAVE!

It's clearly unfortunate - and an inconvenience to you - but sometimes that's just the way it is...
