Attention: TDR Forum Junkies Took it to the Jim Click service dept. today.....
and they didn't fix anything.
Pulled in to the service drive at 8:55 a. m. Finally got someone to talk to me at 9:20 a. m. Left there at 9:30 am.
Got a call at 3 p. m. and was told they had to have the truck overnight so they could see the white smoke for themselves. I asked why and they said they couldn't work on anything until they saw the problem themselves.
I asked about the door seals they were supposed to replace and was told they didn't have them anymore. They had "sold" them to someone else and had to order more (this after they had assured me they had them and would be able to install them).
The firewall insulation that's coming apart didn't get fixed - they say "mice" did it and they refuse to fix it under warranty. I asked how they knew "mice" did it and they say they just know because Dodge insulation doesn't tear like that.
I told them to forget it and I'd be down to pick it up. I need a truck for work.
I got there about 30 minutes later, just in time to see the service advisor and the mechanic with my truck out front, hood open, and them feverishly trying to find evidence of mice droppings under my hood. They called the service manager, who proceeded to give me a lecture about "warranty fraud" being "illegal". He said "Our owner won't tolerate warranty fraud. " He then tells me there is no "technical service bulletin" on the white smoke and rough idle, and that they can't just do a "flash" for everyone that comes in that "heard there was some technical service bulletin out". I won't bore you with the rest of the details, but suffice to say that I laid into him. Dropping the ball on my door seals, not telling me they had to keep the truck overnight, and then insinuating that I'm a common criminal because I want my truck fixed under warranty set me off. Go figure. I told him I'd call Chrysler and complain (for whatever good that will do). I'm suddenly very disappointed in this Cummins and the crappy Dodge service.
I didn't trust service departments when I went in there and this just validated why I don't trust them. I know they're not all bad, but here in Tucson we don't have one heck of a lot of choices.
This service manager was finally advised by one of his techs that there was in fact a TSB out for the white smoke. He then changed course and did a 180 (real slick talker) and told me that there was no "guarantee" that a "flash" would fix it, and that a flash was likely to just cause other problems anyway. I told him I strongly suspect one or more bad injectors, and he admitted they've had a ton of problems with injectors. He said some of the reman'ed injectors they're getting are junk and have to be replaced as soon as they're installed. Then he warned me that if they started looking at injectors my truck would be in the shop for "a long time" because "injectors are expensive". He asked me if I spent a lot of time traveling through New Mexico and Texas. He says bad fuel in those two states are causing a large percentage of the injector problems???? Sounded like more excuses to me. I told him I always fueled up at Flying J anyway and I never got any bad fuel.
Bottom line - taking it to Jim Click was a total waste of time. Complete joke.
and they didn't fix anything.
Pulled in to the service drive at 8:55 a. m. Finally got someone to talk to me at 9:20 a. m. Left there at 9:30 am.
Got a call at 3 p. m. and was told they had to have the truck overnight so they could see the white smoke for themselves. I asked why and they said they couldn't work on anything until they saw the problem themselves.
I asked about the door seals they were supposed to replace and was told they didn't have them anymore. They had "sold" them to someone else and had to order more (this after they had assured me they had them and would be able to install them).
The firewall insulation that's coming apart didn't get fixed - they say "mice" did it and they refuse to fix it under warranty. I asked how they knew "mice" did it and they say they just know because Dodge insulation doesn't tear like that.
I told them to forget it and I'd be down to pick it up. I need a truck for work.
I got there about 30 minutes later, just in time to see the service advisor and the mechanic with my truck out front, hood open, and them feverishly trying to find evidence of mice droppings under my hood. They called the service manager, who proceeded to give me a lecture about "warranty fraud" being "illegal". He said "Our owner won't tolerate warranty fraud. " He then tells me there is no "technical service bulletin" on the white smoke and rough idle, and that they can't just do a "flash" for everyone that comes in that "heard there was some technical service bulletin out". I won't bore you with the rest of the details, but suffice to say that I laid into him. Dropping the ball on my door seals, not telling me they had to keep the truck overnight, and then insinuating that I'm a common criminal because I want my truck fixed under warranty set me off. Go figure. I told him I'd call Chrysler and complain (for whatever good that will do). I'm suddenly very disappointed in this Cummins and the crappy Dodge service.
I didn't trust service departments when I went in there and this just validated why I don't trust them. I know they're not all bad, but here in Tucson we don't have one heck of a lot of choices.
This service manager was finally advised by one of his techs that there was in fact a TSB out for the white smoke. He then changed course and did a 180 (real slick talker) and told me that there was no "guarantee" that a "flash" would fix it, and that a flash was likely to just cause other problems anyway. I told him I strongly suspect one or more bad injectors, and he admitted they've had a ton of problems with injectors. He said some of the reman'ed injectors they're getting are junk and have to be replaced as soon as they're installed. Then he warned me that if they started looking at injectors my truck would be in the shop for "a long time" because "injectors are expensive". He asked me if I spent a lot of time traveling through New Mexico and Texas. He says bad fuel in those two states are causing a large percentage of the injector problems???? Sounded like more excuses to me. I told him I always fueled up at Flying J anyway and I never got any bad fuel.
Bottom line - taking it to Jim Click was a total waste of time. Complete joke.
. 
). I'll just run the crud out of it and if the engine blows they can put a new engine in it. I have zero confidence in any of the bozos at these two Tucson area Dodge dealerships, so hopefully it will break somewhere else. 
