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Windsheild washer fluid reservoir

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First Fuel Filter Change 2010

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I absolutely cringe when I have to go to the service department at my local dealer and won't take my truck there for anything other than a warranty related issue. I was in there last week for a battery related issue and while there they replaced my WW tank on warranty (without first asking). They said it was a recall but I haven't received a letter. I was tired of waiting to speak with someone who knew the reason for the recall and I left. Anyone had this on their truck yet?
 
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Really never had the time to look that close,they are relatively buried in the model covered. it is not an inspect type deal it is a replace so need to sweat the small
 
It is for a leak concern,I am not sure I understand why you are unhappy they took care of you ?



Thanks for the answer Bob4x4, now I know. I realize I should be grateful that they took care of the recall saving me a second trip, but part of my frustration with them is that they didn't inform me of the work or ask if I wanted it done on this particular visit. When I picked up the truck they told me they replaced the tank, but the service advisor didn't know why, just that it was a recall. Come on, pick it up a notch!



I live in the country and they knew I was waiting for the truck. The original appointment was to check/test the right battery which they told me needed to be done before they could replace it. This should have taken 30 minutes. 2hours later they brought the truck out. They hadn't replaced or even tested the battery, only cleaned the terminal/post and sprayed it. The rest of the time was spent replacing the WW tank which I did not ask for or agree to at this time... I had places to be.



Back in it goes to actually test the battery and charging system. Elapsed time: 2. 5 hours! When I inspected the WW tank replacement the first thing I noticed was a big old rusty bolt in the top hole (not from this truck) and a plastic plug fastener missing from my LF inner fender, so it was loose. Add to that the clear coat scratches in the right fender from working on the battery and in the left fender from working on the WW tank... see my frustration! These scratches match the ones on the LR corner of the box nicely from when they installed my fifth wheel hitch and wiring, one more corner and I almost have a matched set! Hopefully this link works:



Death and Taxes TV Commercial - Hagerty - YouTube



I pointed this out to the Service Manager before leaving and he didn't seem to be overly concerned, which is likely why some of his staff lacks care and attention to their performance. He said he'll get some fender blankets and make sure the guys use them. He's the 4th Service Manager I've seen at this dealership in 1. 5 years. Problem is when you live in a remote area with a booming oil economy and they're the only game in town, the customer is stuck with poor service. If I treated my customers like this, I would likely be looking for a job at this dealership!



The guy before me left mad for being overcharged and the guy after me left mad as they had lost his keys and his wife had to bring him the spare set from home.



I'll give at-a boys and credits when due, but these guys just deserve a kick in the pants. Make sure you thank your local service department if they've done a good job for you.
 
Wow,that sucks. That kind of thing happening throws so much prejudice against my trade. I understand your frustration. I have never worked anywhere. Like that,but I keep hearing those stories. I should be thankful for that
 
It's YOUR truck. Nothing should be done without YOUR knowledge.



Newt



Iirc Cali law dictates that the customer be notified of any work before it is performed.

Some recalls are not to popular. The worst being the back up alarm,thankfully DMV does not require that one be performed to register the truck
 
Recall #

Did you get the racall or tsb #? If so can you post the #? Thanks, Sam.



All it says on my invoice copy is recall #L38. Not sure if that's what you're after? Keep in mind I'm in Canada, not sure if there's a difference in the numbering system they use.
 
Wow,that sucks. That kind of thing happening throws so much prejudice against my trade. I understand your frustration. I have never worked anywhere. Like that,but I keep hearing those stories. I should be thankful for that



Yes it does but I've also been to many dealerships with great service and I can only hope that this one straightens up under the new general management. I realize ***** happens but this wasn't the first dissapointment with these guys.



I forget to mention when they installed my hitch and wiring (I later found out) that the plug-in tester they used to test the wiring was only capable of checking the lights and not the charge or brakes. When I picked up my new 5th wheel that's when I first noticed I had no trailer brakes! Faulty Mopar receptacle. So back I went!
 
There are certain recalls that are not really good for your truck. I have seen a lot of trucks with the TCM AB reflash. If they were to do that with my truck, it would make my Copilot not operable with my trans. This will cause a lot of damage to my new ATS trans, as the new AB flash lowers line pressure and monitors lockup by unlocking for very brief moments. if it doesn't see the unlock, it will limp the trans. 4th gear, no lock up at 70 mph is quite a shock.

I have to say that when ever I go the the dealer for anything, I tell them no to reflash my computer or do ANYTHING without my permission. I make them put it on the work order, before I will sign. And, I tape up the OBD port. Call me paranoid, But I have seen bad things come of recalls. :eek:



Hey Bob, I thought the only DMV related recalls were from emission related stuff. ???
 
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