I get that message pretty frequently. I take it out and clean it, put it back in and it's 50/50 on reading the disc. I have noticed that this happens more frequently in the afternoon when the cab is hot/dash hot. I do not have a condensation problem either, temps are warmer here too. I even get the message regarding reading the CD's. Problem is - can't seem to get it to do it when around a dealership. One time I had it first thing in the AM, stopped at the dealership with the message displayed, tech fooled with it, started working. I got the deer in the headlights look from the tech, yes sir, you bet, I am an idiot and cannot operate the theng! I will state that I AM an idiot for purchasing the piece of junk and will never buy another simply because I cannot get them to just R&R the thing, obviously has some intermittent problem and truly IS affected by warm temps. Mine worked fine all winter, now getting the message intermittently again. I AM very dis-satisfied but I cannot get it fixed by them. I wish you GOOD LUCK with your dealer.
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