Gees, i wonder how many thousands of dollars in upgrades are in that E40D and how bout the high dollar converter??? So i wonder why the guys that have called me and asked about converting to manuals because they blew up their automatics and are done spending money rebuilding them are having problems... ... .
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Autoworld experience
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Gees, i wonder how many thousands of dollars in upgrades are in that E40D and how bout the high dollar converter??? So i wonder why the guys that have called me and asked about converting to manuals because they blew up their automatics and are done spending money rebuilding them are having problems... ... .
Matt:
When you first called me for parts and told me you needed to get this conversion done in TWO WEEKS, i TOLD you at the time that was pretty much impossible, i have your invoices and emails right here in front of me. you ordered motor mounts on 7/28 red label, they went out that day. you also asked if we could help you with the cruise control servo, that was sent along with the alternator bracket you ordered and the belt on 8/8 - so what is it that we sent you that you didn't know about???????? and what exactly didn't work? you don't mention to this forum that you bought an aftermarket alternator from alternatorparts.com, 300 amp 32lb mitsubishi alternator and expected ken to get the bracket exactly right without the alternator here to build off of - how many of you are talented enough to do that???? he did his best and told you that there may be some finessing needed once you had it in your hands, and if you had a problem with our stuff, why didn't you return it, along WITH the alternator so he had it in his hands-he built it with a stock ford alternator, apparently there is some differences.
So why are we being blamed for the rest of the problems?
we spent all kinds of time on phone calls and emails trying to help you thru this mess and for that, this.....
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BINGO!!!!! I did my conversion... everything on my truck my self except for the engine build and even then I only sent it to the best (Haisley Machine).
Now... I spent a wack on my truck(more than a brand new one would have) but I did everything my self... had all my own things machined and had most of the tools in advance. I figured it out one time $$$ wise and if I would have been doing just the conversion I would have spent $3600CDN and thats for everything needed to make it run.
My truck was alot more than an engine conversion but I tell you I learned more from guys on here than I did from other shops "specializing in conversions" or so they say. Best thing I found was do a search for guys that have done similar things and ask away... most like my self are more than willing to help others out and share or at least talk about the headaches I had.
Good luck... RyanB
PS... no response from AW??? wonder why
because i have been too busy to even get on this forum for six months now until someone told me today that we were being trashed here.
d
what experience is that? if i remember right, you called and emailed, got all kinds of information and advice and then bought your stuff from FC.com, glad it worked out for you.
Hi Dawna,
While you're checking all of your records, look at how many times i asked about instructions to wire the cruise control, do the air conditioning, torque specs for your hardware, rigging the throttle linkage, and being confused on which of your revisions of engine wiring to use, etc. I still have the cruise control servo but not installed because i still don't know how to begin hooking it up. I also waited some time for parts to be built and gathered, contacting numberous times to check on their status. I do not recall anything ever being in stock and shipped the same day.
After trying with no luck, i gave up on getting answers from you and Ken. I did not understand why i was charged for a fan belt that you sent me, which was way too small. A mistake perhaps? Shipping it back wouldn't have saved me any money. The alternator bracket fixes were not vertical, but horizontal, eating fan belts. My alternator has exactly the same bolt pattern as the Ford, just had to be taller. It was not evenly taller; simply not measured correctly when built.
I was very unhappy with the lack of answers. I have had major issues with incompetent mechanics but, as i reread my previous post, did not blame your company for those issues. I have never purchased any parts from Roger at fordcummins.com. Never had a bad experience with Roger, just seemed like there were other routes i should take. I found cumminsstuff.com to be the most upsetting by far and have posted my disappointment there as well. Total waste of time and money there.
I am surprised that after doing hundreds of conversions, that there aren't complete kits with radiator hoses, wiring harnesses, sensors, instructions, everything to complete an install. Like the parts list Scott has been adding on destroked.com. I know Scott man to man and he is by far the most competent person in this business i have ever dealt with. His knowledge, skills, and craftmanship are top notch. We keep in touch about our trucks. If all of the parts were gathered before hand, i see no reason why a conversion couldn't be done in one week with extra hands. Didn't that diesel magazine article this winter say that Roger completed a conversion in 2 days start to finish with a known diesel shop?
I'm very glad to see that autoworldmt.com is dealing destroked.com parts. I have referred others to autoworldmt.com for engine mounts mostly, even here on the forums. It seems evident that autoworld.com has a greater work load and demand for parts than can be handled.
About automatics vs. manuals for the conversions, I was one of those requesting kits for the Allison 1000. I suggest talking with BTS about reconsidering the potential of the 4R100 as not only being a simpler transmission in the conversion, but probably more reliable as well. Brian will probably dare you to try and break one of his transmissions!
Advertising parts and or services and taking money for them is a business responsibilty. When not properly met, customers will complain. Perhaps growth as a business by hiring more employees could help maintain quality and customer satisfaction. People like myself need intelligent individuals and reliable companies they can depend on. Improvements obviously need to be made. The posts here speak for themselves.
I'm here to learn,
Matt
While you're checking all of your records, look at how many times i asked about instructions to wire the cruise control, do the air conditioning, torque specs for your hardware, rigging the throttle linkage, and being confused on which of your revisions of engine wiring to use, etc. I still have the cruise control servo but not installed because i still don't know how to begin hooking it up. I also waited some time for parts to be built and gathered, contacting numberous times to check on their status. I do not recall anything ever being in stock and shipped the same day.
After trying with no luck, i gave up on getting answers from you and Ken. I did not understand why i was charged for a fan belt that you sent me, which was way too small. A mistake perhaps? Shipping it back wouldn't have saved me any money. The alternator bracket fixes were not vertical, but horizontal, eating fan belts. My alternator has exactly the same bolt pattern as the Ford, just had to be taller. It was not evenly taller; simply not measured correctly when built.
I was very unhappy with the lack of answers. I have had major issues with incompetent mechanics but, as i reread my previous post, did not blame your company for those issues. I have never purchased any parts from Roger at fordcummins.com. Never had a bad experience with Roger, just seemed like there were other routes i should take. I found cumminsstuff.com to be the most upsetting by far and have posted my disappointment there as well. Total waste of time and money there.
I am surprised that after doing hundreds of conversions, that there aren't complete kits with radiator hoses, wiring harnesses, sensors, instructions, everything to complete an install. Like the parts list Scott has been adding on destroked.com. I know Scott man to man and he is by far the most competent person in this business i have ever dealt with. His knowledge, skills, and craftmanship are top notch. We keep in touch about our trucks. If all of the parts were gathered before hand, i see no reason why a conversion couldn't be done in one week with extra hands. Didn't that diesel magazine article this winter say that Roger completed a conversion in 2 days start to finish with a known diesel shop?
I'm very glad to see that autoworldmt.com is dealing destroked.com parts. I have referred others to autoworldmt.com for engine mounts mostly, even here on the forums. It seems evident that autoworld.com has a greater work load and demand for parts than can be handled.
About automatics vs. manuals for the conversions, I was one of those requesting kits for the Allison 1000. I suggest talking with BTS about reconsidering the potential of the 4R100 as not only being a simpler transmission in the conversion, but probably more reliable as well. Brian will probably dare you to try and break one of his transmissions!
Advertising parts and or services and taking money for them is a business responsibilty. When not properly met, customers will complain. Perhaps growth as a business by hiring more employees could help maintain quality and customer satisfaction. People like myself need intelligent individuals and reliable companies they can depend on. Improvements obviously need to be made. The posts here speak for themselves.
I'm here to learn,
Matt
Tell you what Matt, SEND IT ALL BACK and i will give you a refund. You expected us to talk you through every bit of this conversion, go out and find all your other parts which i told you i couldn't do because alot of it is fabrication, WITH THE PARTS ON SITE, fitting and refitting and i TOLD you we don't have wiring schematics for everything out there and that we had not done the Excursion so we dont have every part needed on a list because EVERY SINGLE COMBINATION IS DIFFERENT, if we had done a Excursion with that EXACT motor, transmission, previous engine combination, we'd have a parts list but as it is, i dont, and i told you that - after your CALLING AND SCREAMING at me about about not getting it done in two weeks, what exactly would you have liked me to do?
Yeah - there was an article about roger and two days..... LOL--YOU BETCHA GO OUT THERE AND GIVE IT A TRY, the last hack job we had to COMPLETELY REDO resulted in a lawsuit .....
Yes, Scott is a great guy and some of them parts he is adding are OURS by the way, we work togeather alot.
One thing i will say is, people that don't have the knowledge in automotive wiring, fabrication and basic mechanical skills, tools,a shop and the time to have their truck down for over a month, shouldn't be trying to do this on their own - we have provided parts and help for ALOT of
guys out there that have done a great job on their own, the others, well, it speaks for itself.
So, email me and i will give you our address to return the items. If you just need ken to alter that bracket send him the Alternator too and he will do so and return it to you, otherwise, you will get a refund on that also, that's all i can do to make it right, if you still want to make the cruise control work, let me know - i will get rolland to take a few minutes to help me on the instructions.
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Dawna,
I never screamed at anyone over the phone. I've had the alternator bracket modified 3 times by two different shops to make it work. I've basically payed for the bracket at least 4 times and bought more than that many belts to make it right. I'm not about to pull my truck apart to send things back, that would be jouvenille. After not getting the answers you said Rolland or Ken would provide, i gave up. Seemed logical to me, i wasn't getting answers so i quit asking.
If you have done a Ford Super Duty with a 7. 3 '99-'03 almost everything will be the same in an Excursion. I've even swapped in all 2006 F-350 steering and suspension system. The trucks are not all that different. I know Scott is carrying your parts, who do you think he talks to about where to get good parts? I've told him what i could based on experience.
I would definitely like those instructions for the cruise control! Since you are running a business, you may want to edit some of your posts again. There is a lot of emotion there, not painting things in a good light for future business.
Since last night, i have been contacted by another customer of yours from who'm i've never heard before, asking how i think you will handle fixing his alternator bracket. There is a repeating theme of customers being rebuffed, getting the sense that they are not welcome to call you. Instead of lashing with excuses, i suggest recognizing the problem and fixing it. Most of these folks would not be posting their complaints if communication had been more graceful so solutions could be reached.
I'd be happy to receive the info on the cruise. I have no interest in standing up for other unsatisfied customers, which is a position i seem to be acquiring. I'd hate to see autoworldmt.com turn into another fordcummins.com where folks ignore the good and assail upon every bad thing possible. Avoiding this will not happen by furthering the aggitation of customers past and present, responding with vituperations. It is up to you.
-Matt
I never screamed at anyone over the phone. I've had the alternator bracket modified 3 times by two different shops to make it work. I've basically payed for the bracket at least 4 times and bought more than that many belts to make it right. I'm not about to pull my truck apart to send things back, that would be jouvenille. After not getting the answers you said Rolland or Ken would provide, i gave up. Seemed logical to me, i wasn't getting answers so i quit asking.
If you have done a Ford Super Duty with a 7. 3 '99-'03 almost everything will be the same in an Excursion. I've even swapped in all 2006 F-350 steering and suspension system. The trucks are not all that different. I know Scott is carrying your parts, who do you think he talks to about where to get good parts? I've told him what i could based on experience.
I would definitely like those instructions for the cruise control! Since you are running a business, you may want to edit some of your posts again. There is a lot of emotion there, not painting things in a good light for future business.
Since last night, i have been contacted by another customer of yours from who'm i've never heard before, asking how i think you will handle fixing his alternator bracket. There is a repeating theme of customers being rebuffed, getting the sense that they are not welcome to call you. Instead of lashing with excuses, i suggest recognizing the problem and fixing it. Most of these folks would not be posting their complaints if communication had been more graceful so solutions could be reached.
I'd be happy to receive the info on the cruise. I have no interest in standing up for other unsatisfied customers, which is a position i seem to be acquiring. I'd hate to see autoworldmt.com turn into another fordcummins.com where folks ignore the good and assail upon every bad thing possible. Avoiding this will not happen by furthering the aggitation of customers past and present, responding with vituperations. It is up to you.
-Matt
The prices I paid was 10-20% higher than quoted, and that did not include shipping. If your so busy, than maybe you should decide between racing or conversions. My experience with you is racing comes first. I always thought the customer comes first. If the customer came first, than maybe this tread would never have been started.
1ST Off you never asked me for a pic untill 2 weeks had gone by and then said you wouldnt need it after all. The explanation you gave sounds great except for all the time inbetween the promises of 1 or 2 days.
Strange custom bracket ?? I got the Idea from pics on your website. When I talked to you and Ken about the order it was "no problem, we have built a ton of them" Apparently "a ton" means one.
If you want to wait for more orders before building stuff fine.
If you are just behind for whatever reason fine.
Why did you make promises for parts you knew you couldnt deliver on ?
Why wasnt I told it might take a few weeks or over a month up front instead of youll have it on monday ?
By all the responces and several PMs it appears mine was not an isolated event. Had I heard some of the stories before I called, you never would have had to deal with me.
Sorry for all the inconvenience of trying to buy parts from you.
Strange custom bracket ?? I got the Idea from pics on your website. When I talked to you and Ken about the order it was "no problem, we have built a ton of them" Apparently "a ton" means one.
If you want to wait for more orders before building stuff fine.
If you are just behind for whatever reason fine.
Why did you make promises for parts you knew you couldnt deliver on ?
Why wasnt I told it might take a few weeks or over a month up front instead of youll have it on monday ?
By all the responces and several PMs it appears mine was not an isolated event. Had I heard some of the stories before I called, you never would have had to deal with me.
Sorry for all the inconvenience of trying to buy parts from you.
Kevin, that is simply NOT TRUE!
on Feb 23, 2006 you ordered
motor mounts, ac and alternator brackets, access hole cover, valve cover, belts, diff bolts, doubles pulleys. the total came to $749. 70, with ups being
$20. 00 - totalling $769. 70 - your order was sent and charged out to you
on 3/1/06 in the amount of $769. 10
three months later on 6/12/06 you called for pricing on the gm transmission adapter and a transfer case shaft/adapter, you were quoted $460. 00 plus $20 ups.
you ordered them the next day, i ordered them in and they were shipped out
to you upon arrival that same afternooon on 6/20/06, charged out to you at $480. 00.
for your convenience i have copied your orginal quote sheets, invoices and charge reciepts and dropped them in the mail.
????we werent racing in february?
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I will take care of the cruise control info for you right away - i'm sorry to get so mad Matt but we work SO HARD and put out SO many orders and try to make every effort to do the right thing, the 400 other people who got our stuff this year & are completely happy aren't here to stand up for us so it doesn't matter what i say - we have been damaged beyond repair, it seems like a deliberate attack to ruin us which include some totally untrue statements and just plain mean & childish comments from those that used me for information, which is FINE, we don't mind helping people but i sure didn't expect to be attacked for it later
AND WORSE THAN THAT - being attacked for taking a few days off per year when we work 70 hrs per week, which are mostly SATURDAY AND SUNDAY to go race, we drive all nite to get home and GO TO WORK on Monday with little or no sleep unless its too far and we have to fly - ken is a FUNNY CAR DRIVER boys, the car owner, sponsors, truck drivers & the rest of the team DEPEND on him - its not like anyone else can just jump in the car and drive it - this is the pro NHRA and IHRA alcohol ranks, its on espn and speed channel!!!! if any of you were driving for lets say "hendrick motor sports" - how many would say "oh, sorry - i cant drive this weekend???" i bet you ALL watch TV at nite, go out on the weekends, motorcycle riding, boating, snowmobiling, camping, skiing or whatever you are into - WE DONT - we work, so i find it completely appalling that this forum is being used as the national enquirer. IF ANY OF YOU WERE LUCKY ENOUGH TO BE IN THIS POSITION (SEE PHOTOS), WHERE WOULD YOU BE... case closed. i wish you would have called us and send that bracket back to ken, he would have gladly fixed it for you, it apparently wasn't that easy if it took 3 other shops to get it right and they had it in their posession - you shoulda sent us the alternator in the first place, even tho it was supposed to have the same bolt pattern, it is aftermarket - something is different, it only takes an 1/8" to cause problems.
how much do we owe you?
there are other circumstances involved in this other matter - the first thing that happened is a stock cummins pully/tensioner broke, causing the belt to torque on everything else, we think pulling the AC pump out of alignment, which caused everything to come out of square - we put 400 miles on it before it left and everything was perfect, tracking strait, aligned.
we had our other customer with the same truck (same alternator, same bracket, 05 motor now with 35,000 miles on it) come in with his from out of town and Ken is making another alternator bracket as we speak - its 8:00 at nite. we don't know if its going to help & it may be another temporary fix because these plates are waterjet cut and should be exactly the same. this particular stock part is on national back order and has a superceded part number which says to me, there is a problem, it starts out with a sqeek and then the bearing fails - 03 common rail motor. this truck is back east in missouri right now so we can only hope that there is someone out there that is competent enuf to align them properly for him and by the way, it was his truck that we were swamped finishing up, we spent way more hours in the extras he wanted done and frankly, we lost $ - HE had to come first.
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Wow! Wish i could do fun stuff like that! Closest thing i get to fun is getting to drive my truck to work, and possibly squeeze in an hour on a weekend to fix something on it. Otherwise, i'm at work from 7:30-5 teaching a few hundred undisciplined children for 8 classes a day, then taking a 3 hour class at night while working on my master's degree which makes me so busy i don't have time to cook my own meals (all fast food if there's even time for that) or even to do laundry.
Weekends are solid work, no fun for me. Mostly glued to a computer doing research, writing papers, reading boring books on education, developing lesson plans, grading assignments, etc. Only breaks i take are to figure out plans for how i'm going to fix the next thing on my truck by searching the forums and once every couple weeks i take my dog to the park which is only 20 minutes away, but i don't have time.
I try to keep my posts all business here because when i read them, i want to get straight to the answers. When i do something, i give it my best. Anyone judging me as 'watching TV at nite, going out on the weekends, motorcycle riding, boating, snowmobiling, camping, skiing or whatever' has painted a picture i don't even get to dream about. I doubt anyone wants to hear about my personal life. We members joined this forum because of our common passion for our trucks.
Weekends are solid work, no fun for me. Mostly glued to a computer doing research, writing papers, reading boring books on education, developing lesson plans, grading assignments, etc. Only breaks i take are to figure out plans for how i'm going to fix the next thing on my truck by searching the forums and once every couple weeks i take my dog to the park which is only 20 minutes away, but i don't have time.
I try to keep my posts all business here because when i read them, i want to get straight to the answers. When i do something, i give it my best. Anyone judging me as 'watching TV at nite, going out on the weekends, motorcycle riding, boating, snowmobiling, camping, skiing or whatever' has painted a picture i don't even get to dream about. I doubt anyone wants to hear about my personal life. We members joined this forum because of our common passion for our trucks.
Um... Time spent on the phone? Have never talked to you in person! As far as the Regulator... Yes I put one on the stock Dodge Alt and all that info I got from someone else here on the board.
The only thing I ever PM'd you about on here was about the pulley size which I was worried about having the RPM Correct which you had told me it would be way off if using the stock Dodge ALT/Pulley... . Talked to another well known member on here that did a conversion with the stock ALT/Pulley and he said don't worry. . it will be right on.
Guess What??? It was... so technically I wasted valuable time worring about the tach being off because you said it would... so how did you help me???
As far as for this
"then he worked til 10PM every nite before he had to leave and came down with the FLU friday nite -he COULDN"T get out of bed Sat and Sun - he fully intended to get your bracket done (and now that we are back, has made the others ordered), he had to fly out wednesday - just didn't have time, for that - we are sorry. But - if you drove a Top Alcohol Funny Car for a professional team that depended on YOU to be there for a National and Divisional event, what would you have done??? This is why i called you to let you know what was going on, for that i took some harsh dialog... . and now this.
FYI - Auto World is first a VERY BUSY RETAIL store, i have three phone lines, i work the counter, answer phones, answer everyones emails, organize all the orders, do all the bookkeeping, cleaning, banking,
and spend ALOT of time helping repower people on the phone, as much as 3-4 hours a day, ALOT of time ones that are just picking our brains for info, keeping me from getting other work done - it is 7:50 PM and i just got home. "
I think someone better figuring out what they want to do with there bussiness and maybe hire a few more people seeing the boss is gone all the time in the summer. I have no doubt you are very busy at the shop and seeing a write up in the last Diesel Mag about the shop and the White Ford... doesn't suprise me one bit your swamped which is GREAT but also leads to problems like the first post on here! Having my own bussiness... I know what your going thru and this year I am very busy also and it might just happen that I don't even get the Pull Truck out of the Shop... But thats okay, Work first then Play... being able to put food on the table is alot more important than having fun ever weekend at the pulls!
Anyway, As far as this post goes... . I think it should be deleted to make all Party's happy!!!
Ryan
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Far from "getting all kinds of information" I asked for motor mounts and I was told I would have to measure them and get a template to you to make them
I am not worried about it. I got the impression you guys were set up for in house conversions, not mail order, over the phone help for the DIYer. If that assumption was wrong I appoligize. I did not feel like I was "pumping" you guys for info, again I appolgize if that is the way it came off. I know I would not want to give out all my secrets for something I do as a living.
Sounds like you have to much to do for four people, maybe getting some extra help in the shop would make things run smoother or cutting back on some things.
I wish you the best of luck to you
LOL, sounds like your life is like mine - i have none. when you graduate, things will be better... . :-laf
thanks for the PM & the info given there, will PM the cruise directions unless others need it too, maybe i'll start a thread but then again, i'll probably get a bunch of flames saying i am wrong... . lol.
take care
dawna
we are not gone "all the time" after working 70 some hrs a week, and apparently you know what we go thru owning your own business, why is everyone making such an issue of a few days off - i dont get it!!!!
your absolutely right, this thread SHOULD be deleted.
Im not making a big deal anything... I was trying to say that if you really are as busy as I asume you are maybe its time to invest in another employee or more. Might be good for the bussiness and your health. Might be able to get that work week down to 45-50 hours. In my bussiness I am working 70+ hours but thats my own choice for now untill I get a larger shop (I currently have a 1000 square foot shop building High End Custom Kitchens) and there just isn't room for more than 1 person. I have another year of saving and the larger shop will come and so will someone to give me a helping hard so that I might actually get a weekend... at least once or twice a month!
Honestly I think you guys have a really thing going (doing the conversions) and after doing my own I honestly thought about getting into it but then I gave my head a shake and realized I am better working with wood and would much rather play with steel in my free time (when ever that happens) and also, I hope the best for you and the rest of the company from what I have seen you do fine work! Just shows how things get blown out of porportion on the "net" though!
RyanB
Honestly I think you guys have a really thing going (doing the conversions) and after doing my own I honestly thought about getting into it but then I gave my head a shake and realized I am better working with wood and would much rather play with steel in my free time (when ever that happens) and also, I hope the best for you and the rest of the company from what I have seen you do fine work! Just shows how things get blown out of porportion on the "net" though!
RyanB
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