Smarty the start of an new era.

[Gary - K7GLD]

Gary, you're always good for a laugh. :-laf:-laf



Dan

AH well - no use getting upset and pushed outta shape over something we can't change or control...



Besides, it isn't Bob's fault that the maker of these gadgets won't provide the after sales help and upgrades we thought and hoped he would - and in a TIMELY manner.



Bob is caught in the middle, and has the moral and ethical constraint to uphold and support the maker, regardless of what the customers say and think - or even what HE might actually think to himself.



Sorta tough to be caught in the middle with few options other than try to keep smiling...



In my own case, if the new "Adrenaline" box lives up to hype, I may well sell both my Comp and Smarty, since early claims state it provides pretty much all the features of both devices, plus a few of it's own, other than speedo adjustment and code reading/clearing - and I already have a good code reader anyway...

 

[PRout]

How many people went and bought a smarty after reading this thread anticipating what was to come only to be duped!

Duped is the correct word.

Gonna have to check out this "Adrenaline" thingy.

The dealer updated my ABS. The speedo is correct with stock software. Just needed to give them the new "Revolutions per mile" number.

 

[16919]

we should have a group SALE of our smartys... ... lol

 

[CanadianCarGuy]

On the bright side, I'm sure our purchases greatly helped the development of the new 4000rpm software for the common rail smarty! Just think, I could have bought a redline unlimited for $750, but I got a smarty instead ($645) because it was new. But I still like my smarty even though it gets me pulled over for excess smoke in every program except stock and half fuel! Also like the jerky throttle that leaves little black strips in my driveway when I try and back out.

 

[PVanderlugt]

Besides, it isn't Bob's fault that the maker of these gadgets won't provide the after sales help and upgrades we thought and hoped he would - and in a TIMELY manner.



I think you hit the nail on the head there Gary, things just don't work the same in southern Europe vs here in the US, different mindset, different attitute towards life and work. not saying it is better or worse, just different

Pete

 

[Cummins724]

Besides, it isn't Bob's fault that the maker of these gadgets won't provide the after sales help and upgrades we thought and hoped he would - and in a TIMELY manner.



I think you hit the nail on the head there Gary, things just don't work the same in southern Europe vs here in the US, different mindset, different attitute towards life and work. not saying it is better or worse, just different

Pete

I'm Italian & let me tell you, if you hang around my family for a little while & try to work with them..... you end up drunk & forget what you were doing. He'll sober up one day & be like... . oh I forgot I was working on that... . heres the update. Actually it will probably start all over again. :-laf

 

[Giachino]

I'm Italian & let me tell you, if you hang around my family for a little while & try to work with them..... you end up drunk & forget what you were doing.

I'll second that... . and the european vacation and retirement plans would be nice... . but then again, our economy is in enough trouble as is...

 

[Spunkys Ram]

we should have a group SALE of our smartys... ... lol

GREAT THOUGHT, but who is going to buy a product with open-ended promises? #@$%!

 

[SHughes]

But we wouldn't be selling them with ANY promises...

Still hoping Marco comes through for us though!!

 

[16919]

Cant hide behind all the promises... my patience s is gone. Ill be going to quad when it comes out.

 

[Gary - K7GLD]

Cant hide behind all the promises... my patience s is gone. Ill be going to quad when it comes out.

Well, I expect that for us 2nd genners, it will likely play out like this:



Yeah, MAYBE one more round of upgrades - and better appreciate them, they'll probably be the LAST, if they arrive at all - and those will be delivered with a reproachful and sorta hurt attitude of "See, we TOLD you we were working on them, if ONLY you would display a bit more patience... "



Of course, for lots of guys, like James, that simply won't wash - the delay and obvious foot-dragging has been unforgivably slow - to the point many owners have not only sold their Smartys in disgust, but others have also moved on to other, later trucks - and any "program upgrades" will be far too little, far too late - to be of value.



As for me, this was my first MADS product, and as far as I can see, based upon customer followup seen so far, it will also be my LAST - I don't much appreciate un-kept promises and hype - nor can I support or recommend these products to other potential customers...



Smarty is not the only power adding device choice on the block - and at this point, it dern sure isn't the BEST, either!

 

[PRout]

Yeah, the way i see it ol marco basically gave us griping customers the big f. u.

added: I have no expectations from that company. Short term profits, long term lost customers. sure not like some of those other vendors where we dont mind paying a few bucks more just because they have payed their dues treating their customers right.

 

[JasonCzerak]

How many new 2nd gen truck are being rolled out of the factory? I would venture to guess none right? :-laf



I'm going to take a stab here. Even prior to all these "marco F. ed us" comments came out sales declined for the 2nd gen smarty a while back. There are only so many 2nd gen trucks with owners that wanna modify. And by now, they all went a route.



The books tell him, don't bother with the 2nd gen smarty? I bet I'm right, tho I will never get a response to this. I don't expect it. I mean, will you send more money his way to add changes? He's got bills to pay right? right now 3rd gen makes them money



I will not be surprised to see this apply to the 3rd gen 5. 9's in a few years.

 

[Gary - K7GLD]

I will not be surprised to see this apply to the 3rd gen 5. 9's in a few years.

And THAT is one point I have suggested a few times here as well - while owners of later trucks might be entirely happy with the attention they are currently experiencing, some at OUR expense as MADS resources are diverted their way - their time most likely will come just as surely as ours has, as soon as the NEXT diversion sucks attention off in a new direction.



Sure, it's the way of the world and product development and production - but unfortunately, some of us expected more - and BETTER - from Marco...

 

[JasonCzerak]

And THAT is one point I have suggested a few times here as well - while owners of later trucks might be entirely happy with the attention they are currently experiencing, some at OUR expense as MADS resources are diverted their way - their time most likely will come just as surely as ours has, as soon as the NEXT diversion sucks attention off in a new direction.



Sure, it's the way of the world and product development and production - but unfortunately, some of us expected more - and BETTER - from Marco...

It's a 2 man show there Gary. and only 1 can do development/testing/etc. If they were to correct that, things would be different.

 

[Gary - K7GLD]

It's a 2 man show there Gary. and only 1 can do development/testing/etc. If they were to correct that, things would be different.

Perhaps - but here's a comparable scenario for you:



You go to your local DC dealership, look at the vehicles on display, all the advertising claims - including those related to "after the sale service" - and then purchase one of your choice. Later, when service is required, you take the vehicle in for attention - only to be told that the service department only has ONE technician - and service on YOUR vehicle might have to wait for 6 months or a year - or maybe never, since newer vehicles are now also needing service and have priority over your older model...



You'd just smile, say "Sure - I understand - just give me a call sometime down the line when you can take care of me, and I'll wait"



Yeah - SUuuuuure you would! :-laf



NO, like others who read all the grand promises of future care and attention to customers, you, like many here, would far more likely point out that LACK of qualified technical staff onsite is NOT *your* problem, and that it's false advertising to make claims and promises regarding service that are beyond their physical or financial ability to actually provide!



Now, tell me I'm wrong...

 

[BBRam]

Your Wrong.

 

[JasonCzerak]

Perhaps - but here's a comparable scenario for you:



You go to your local DC dealership, look at the vehicles on display, all the advertising claims - including those related to "after the sale service" - and then purchase one of your choice. Later, when service is required, you take the vehicle in for attention - only to be told that the service department only has ONE technician - and service on YOUR vehicle might have to wait for 6 months or a year - or maybe never, since newer vehicles are now also needing service and have priority over your older model...



You'd just smile, say "Sure - I understand - just give me a call sometime down the line when you can take care of me, and I'll wait"



Yeah - SUuuuuure you would! :-laf



NO, like others who read all the grand promises of future care and attention to customers, you, like many here, would far more likely point out that LACK of qualified technical staff onsite is NOT *your* problem, and that it's false advertising to make claims and promises regarding service that are beyond their physical or financial ability to actually provide!



Now, tell me I'm wrong...

Very good point... . In a nut shell, Bob/Marco dug a hole to deep?

 

[Regcabguy]

2nd gen. Smarty guys.

Due to excessive smoke,my Smarty lived in my bedroom for months awaiting updates. Little was said about progress on this subject from Bob or Marco until they actually had a fix. Hopefully,that's the deal with the 2nd. gen. product. I was satisfied with an EZ and Mach 1. 6's on my '99. Smooth power with minor smoke.

 

[DCreed]

since the new update I dont see near as much smoke.