Bad fuel, dealer said entire sys needs replaced!

[Grizzly]

Harvey and Bob4x4. No, I'm not talking about the contamination issue, I'm talking about the blotched repair issue. Sounds like the Dodge Dealer ruined a perfectly good engine that came in with fuel contamination, which was very much fixable.



I believe that Chrysler should be responsible for what one of their dealer screwed up.

 

[mgoncalves]

Harvey and Bob4x4. No, I'm not talking about the contamination issue, I'm talking about the blotched repair issue. Sounds like the Dodge Dealer ruined a perfectly good engine that came in with fuel contamination, which was very much fixable.



I believe that Chrysler should be responsible for what one of their dealer screwed up.

I agree 100% with that statement.

 

[HBarlow]

Grizzly,

You may believe it but if you investigate the matter you will find that Chrysler doesn't agree with you and will not allow a dealer to obligate Chrysler Corporation.

Two experienced Dodge dealer techs have already made that pretty clear.

If, in fact, the dealer's employees have damaged the truck the dealer is responsibile.

Ask any parts or service manager. Chrysler and other auto manufacturers routinely reverse charges back to the dealership when the manufacturer believes the dealership improperly billed the manfacturer for unauthorized/improper warranty work.

If it is determined in this case that the initial problems resulted from fuel contamination or were aggravated by bad troubleshooting or bad workmanship by the dealership the dealer will not be reimbursed by the Chrysler.

 

[Wygate]

I believe many of you have started adding your own opinions as fact.



Here they are.



Pumped fuel, drove 250 miles

off ramp, no pedal responce, no codes/ every gauge well within speck

shut down/ re-start "DPF Full" code

sat. morn no cummins tec on staff/ they tried to fix no luck

Mon morn tec found water and crap in filter and tank

INS involved they would/ would not/ now will cover the repare/ they are going after oil co

wed/ thurs new parts installed found fuel in oil, no ammount was given

ins adjusters took 3 days to get back to dealer

Tues commpression test was to be done/ it was not

Wed test was done 395/400 all cyl

local rep helped figure out what was bad/ CP3 seal was culprit/ still not told how much f/o in oil

Told truck would be done friday/ was not

Monday serv magr called 1130 got part would call back around 5/ no call

 

[Grizzly]

Grizzly,



You may believe it but if you investigate the matter you will find that Chrysler doesn't agree with you and will not allow a dealer to obligate Chrysler Corporation.



Two experienced Dodge dealer techs have already made that pretty clear.



If, in fact, the dealer's employees have damaged the truck the dealer is responsibile.



Ask any parts or service manager. Chrysler and other auto manufacturers routinely reverse charges back to the dealership when the manufacturer believes the dealership improperly billed the manfacturer for unauthorized/improper warranty work.



If it is determined in this case that the initial problems resulted from fuel contamination or were aggravated by bad troubleshooting or bad workmanship by the dealership the dealer will not be reimbursed by the Chrysler.

Okay then the dealer needs to make it good. They didn't fix the problem, they made it worse.



So then, why are you suggesting to Wygate to get his truck to another, "more competent", dealer. Why would another dealer even want to touch it. I wouldn't if I were another dealer.



george

 

[Wygate]

I almost fogot, I called Cummins. They allow for a 5% F/O duluition, I had 62%.



Dealer still has not come clean with the ammount of fuel in the case. I asked and the reply was "I don't know I will look into it and let you know".



As I stated before the info I have is from Chrysler not the dealer, it is logged in there sys with my VIN. It also stated the oil was changed when the "new" parts were installed, before the F/O contamination.

 

[HBarlow]

Okay then the dealer needs to make it good. They didn't fix the problem, they made it worse.

So then, why are you suggesting to Wygate to get his truck to another, "more competent", dealer. Why would another dealer even want to touch it. I wouldn't if I were another dealer.

george

I have repeatedly suggested that the original poster move his truck because the information he has posted here regarding the diagnoses and repairs performed by the dealer working on his truck simply don't make sense. If we assume that the OP is understanding what he is told and accurately reporting it here the dealer is simply throwing parts at the problem without a plan or understanding.

There is also the possiblity that the dealership is competent but the information reported to the OP by the service writer is incorrect or confused or the OP has misunderstood what he is being told and posted erroneous information here. I don't know where the breakdown is.

The only thing we know is that a couple weeks have passed and the truck is still not repaired according to what we are told. That causes me to assume the dealer's service department is not knowledgeable or skilled.

If it were my truck I would have no concern for what the dealer wanted, I would have long ago retrieved my property and taken it to a competent dealership I know and trust.

Yes, it is possible that some dealerships wouldn't want to step into this mess as it appears to us but the truck belongs to the OP and it is ultimately up to him what he does with it.

I suspect that this is not and never has been a warranty issue so as long as either the insurance company or the OP is paying the bill, a dealer service department shouldn't really care what has already happened. What really matters is correctly diagnosing and repairing the truck and who is going to pay.

 

[Austin Diesel]

This still comes back to the fact that the WIF sensor did not function and send a dashboard indicator light or go into limp mode as the DPF full limp mode overode or did not corespondingly initiate dual fault codes ASAP and cause a operator indication light of impending failures of related systems and shut down to prevent Cummins fuel systems integrety compromize or failures.



Then dealer made things worse



This crap is way to deep .



I just wanted a dependable truck that gets me from a to b without failure or mistrust

Just making my payments and hoping it will run tomorrow ,



Just serviced all filters today

All is well with AS flash



Austin Diesel

 

[Grizzly]

What happened to the other thread by Wygate on this topic with some 80 posts?

 

[TDRadmin]

Website Guidelines

It has taken me much of the morning to read this thread. I feel badly for you, Wygate. I hope most of what has been offered here has been helpful/supportive.



Consistent with the website guidelines, I am going to remove 2 - 3 posts that appear to attack individuals rather than issues.



If you have concerns, contact me directly. Otherwise, I look forward to a positive resolution to this issue.



Robin

TDR Admin

 

[Wygate]

What happened to the other thread by Wygate on this topic with some 80 posts?

Wygate's wife - the entire thread was removed by a system admin - we got an e-mail notification this morning that said "Time for this to end. "



I think the personal attacks were getting out of hand.

 

[TDRadmin]

Great Point

Great point, Wygate's wife (sorry, I don't know your name). So, let's keep personal assaults out of this one so it can remain open. I'm sure most of us look forward to seeing how this turns out.



Thanks guys.



Robin

TDR Admin

 

[Wygate]

Service manager called my husband this morning, the faulty 'new' part was replaced, and the truck was driven 60 miles - engine was not touched. It is ready to be picked up, and we are told that all parts and labor are still under warranty. Guess the real test will be when we pick up the truck, hook up the trailer, and drive thru the mountains back to VA! Total bill is $14,000+, not sure if the full amount will be paid by our insurance - or if the labor charge from 11/10/09 thru today is being taken care of by warranty and/or dealership.



So, that isn't too bad, only 26 days to repair a vehicle.



We'll let you know if/when we make it home!

 

[Grizzly]

Wygate's wife - the entire thread was removed by a system admin - we got an e-mail notification this morning that said "Time for this to end. "



I think the personal attacks were getting out of hand.

Mrs. Wygate, I'm sure you're right, which is to bad it had to end like this.



On the the other hand I'm happy that your truck is now fixed and ready for travel. Good luck to you and your husband and may you have many good years with your truck and I hope nothing like this ever happens again.



george

 

[EGroeneveld]

I hope it all works out for you, thanks for serving.

 

[PBJ2500CTD]

... Total bill is $14,000+, not sure if the full amount will be paid by our insurance - or if the labor charge from 11/10/09 thru today is being taken care of by warranty and/or dealership.

So, that isn't too bad, only 26 days to repair a vehicle.

We'll let you know if/when we make it home!

Glad to hear things are looking up at last. Wish you and the family a safe and successful journey back home. After this ordeal things can only get better!

Wow, that's over $538 per day...
Hopefully you will not have to pay anything - or only your deductible at the most.

 

[Regcabguy]

The severe service filtration is looking better. Wygate family,I hope this does it for you. I got stressed out over your troubles. Best of luck.

 

[DBentley]

Please let us all know how all the warranty and insurance works out.
Have a safe trip back home.
Thanks for sharing with us.
Dave

 

[pullya]

Good luck! I hope you arrive home safely. Thanks for sharing your problems with us, I think that many of us have learned from your experiences. I too am interested in the final outcome regarding your insurance as I have USAA also. I have also ordered an additional inline water seperator/fuel filter for my truck after reading about your mishap.

Thanks again for sharing, and thanks for your service!

Jay

 

[Wygate]

I too am interested in the final outcome regarding your insurance as I have USAA also. I have also ordered an additional inline water seperator/fuel filter for my truck after reading about your mishap.

Thanks again for sharing, and thanks for your service!

Jay

I talked to my husband last night, and apparently the insurance adjuster is going over the final bill line by line - already saw that dealership tried to charge for 2 oil filters. They are NOT paying for anything that was caused by faulty 'new' part. And they shouldn't.



Even though the truck is fixed (for now,) our confidence isn't, and one line of a popular song runs thru my head "You've lost that loving feeling, oooh, that loving feeling. " The love of this truck is gone, as is the pride of ownership. My husband loved this truck when he got it, and now we will worry every time we fill the tank. He was leaving the truck with me when he traveled, so that my '02 Liberty was sitting in the airport parking garage, and not this new truck - but I don't want that POS quitting on me w/ the 2 kids in it somewhere, and him 1000 miles away. We are definitely adding rental insurance coverage to our policy for the truck!



Thanks for your support.



Melissa