I understand your feelings regarding the Fram. I will run only Fleetguard on my truck for the oil filter.
However in this case it is a Fleetguard Filter that is repackaged so it IS the same filter in the box. That happens more than you think. Hastings, Baldwin etc. also do the same thing. For this particular filter you are safe buying those two part numbers if you want to save a few bucks. Not defending them, just presenting an option.
As far as your buddy's vehicle, contact Fram.
They have a division that takes care of standing behind their product. If it is defective and the motor was in good condition before the episode contact them and see if they will pony up. I have seen them do it before.
But he needs to keep the bum filter so that they can evaluate it. If he threw it away then no dice.
I will provide you with the phone number for that division and it may be worth a call as long as he has the bad part.
Let me know.
I will say that we have sold Fram products here for 14 years which didn't excite me at first, but in that period of time we have only had to call that product helpline once. They took all the info from me and then made contact with the customer. They took it from there and made it right so I have to give them credit in that instance.
We also stock and sell Fleetguard, Cat, Detroit and Donaldson brand filters but have to keep the Fram in stock for the customer that want's the lowest priced filters possible. I don't push Fram myself, prefer they buy the OEM filter but if they insist then THE CUSTOMER IS ALWAYS RIGHT... ...
Mike
