Satelite radio

[kewltrks]

Greetings,
Has anyone had a problem using SiriusXM? I subscribed and now I can only get 2 stations, Went to couple discussions with them but no fix. Is there way to reset stock radio did it just take a dump? Everything else works just fine except satellite radio.

Thanks

 

[brucejohnson]

Give their customer service number a call. It may be one of the times "they" need to generate a reset on their end.

 

[kewltrks]

Give their customer service number a call. It may be one of the times "they" need to generate a reset on their end.

Yes I did online chat and phone, Still not working. Even with 3 resets.

 

[Ozymandias]

Google for Hard Reset for your exact radio, you should find the how to that way.

 

[kewltrks]

Google for Hard Reset for your exact radio, you should find the how to that way.

Cool thanks I'll look

 

[jgillott]

Random question for you, did you happen to have a hard rain in your area over the last couple of days? The reason I ask is that something happens to my '07 radio when it is in heavy rain and the Sirius acts the same way yours is. It will not take a reset from SiriusXm until things dry out. As soon as it does, I can go online, put in my vin, and I can reset the radio from the Sirius website.

I know it sounds strange and there shouldn't be any effect from dampness in the truck, but mine sure goes a little batty in the heavy rain.

 

[kewltrks]

Random question for you, did you happen to have a hard rain in your area over the last couple of days? The reason I ask is that something happens to my '07 radio when it is in heavy rain and the Sirius acts the same way yours is. It will not take a reset from SiriusXm until things dry out. As soon as it does, I can go online, put in my vin, and I can reset the radio from the Sirius website.

I know it sounds strange and there shouldn't be any effect from dampness in the truck, but mine sure goes a little batty in the heavy rain.

No, its been warm out here in AZ.

 

[brucejohnson]

Yes I did online chat and phone, Still not working. Even with 3 resets.

Check your vehicle/radio information using the info from this site: https://www.siriusxm.com/help/findradioid just to be sure the radio ID number is filed correctly with them. I have found numerous posts online where the VIN doesn't work for the reset, but having the Sirius XM rep use the radio ID number (up to three or four attmpts by some claims) got the radio to reset. Took around 5 minutes to activate according to a couple of the posters.
Here is an online link to attempt a radio refresh from https://care.siriusxm.com/retailrefresh_view.action#/refreshradio

 

[SnoKing]

If you setup online access to your Sirius/XM account you can do a refresh to the radio yourself(from their end). Also holding in the mute and select buttons (center buttons of two knobs) will reboot the radio.

 

[kewltrks]

If you setup online access to your Sirius/XM account you can do a refresh to the radio yourself(from their end). Also holding in the mute and select buttons (center buttons of two knobs) will reboot the radio.

Thanks.. I tried that as well no fix. Come to find out it was the radio found one on ebay installed it works fine now.