I don't think my pellet insert has shut off in about 3 weeks. I switched to softwood pellets and there is considerably less ash in the pan.
I used Barefoot hardwood pellets for the first ton since I installed it. I asked the guy who I buy the pellets from what he uses in his insert. We both have the Harman accentra 52i. He recommended Wood & Sons, a softwood pellet so I tried them and I will never go back to Barefoot. I have about half a ton of barefoot pellets in the garage that I will burn just to use them up. But I know as soon as I burn them I will have to give the insert a good cleaning.
I used Barefoot hardwood pellets for the first ton since I installed it. I asked the guy who I buy the pellets from what he uses in his insert. We both have the Harman accentra 52i. He recommended Wood & Sons, a softwood pellet so I tried them and I will never go back to Barefoot. I have about half a ton of barefoot pellets in the garage that I will burn just to use them up. But I know as soon as I burn them I will have to give the insert a good cleaning.