67A Bit me in the BACKSIDE!

[Topzide]

I figured that I would have the 67A recall done as it has been stated that it seems to be less EGR and slightly more DEF usage, which would help with the exhaust back through the intake!

I had it done on 25 Jul 24 with 179459 on the clock, it lasted till 15 Aug 24 with 179823 on the clock!
I had CEL and countdown to LIMP on the way home from an appointment. Got home and found P207F - P20EE and P2560 due to sticking float in coolant bottle. (P2560 has been going on for almost a year, no worries with this one till I get chance to pull bottle and clean)
Dropped at the dealer on the afternoon of the 15 Aug 24.

Dealer findings:
Cause - CEL , COUNTDOWN TO LIMP MODE, CODES SET P207F P20EE and P2560 (Last ignored)
PER DIAG O207F REPLACED DOWNSTREAM NOX SENSOR, PER P20EE REPLACE SCR CATALYTIC CONVERTOR.
Parts involved; 68065844AB - 68292411AA - 52122212AA - 68085740AB

All of this was covered under the "new" extended warranty, but, the SCR didn't arrive at the dealer til 19 Sep 24! This was better then the first date of 4 Oct 24 and then 30 Sep 24!

The day after they found what out what was needed, I started a STAR case with RAM Cares. Multiple calls with little contact with "case manager", VM's left and supervisors talked with, being a PIA to them may have gotten the part faster since they seemed to no care about the fact they created this issue with the 67A by stating that parts may fail and they'll cover them!

The jury is still out as I haven't had the chance to put some good seat time in with the 67A, let alone the new parts for consensus. If you don't need to have the 67A done, you may want to wait to make sure your dealer can get parts in a timely manner to avoid my pitfall! Hopefully, I'll notice some improvement as I can get some get time behind the wheel. Fingers crossed that more gremlins don't crop up!!!!!!!!

 

[Cummins2014]

Not the best results I’ve read with this recall . It’s been about every outcome from I noticed this or that , to I’ve not noticed any difference , to I didn’t make home before I had an issue , to a few hundred miles and had issues . Sounds like a crap shoot to me . It’s temping to get the recall for the warranty, but then it’s possible it brings on problems that you do need the warranty, plus the down time .

 

[Topzide]

I will add, the dealer first tried to blame this on bad DEF! I just added a jug prior to CEL coming on, checked the codes, and then checked the little DEF left in jug with refactometer. Checked good to go. They said they would dig deeper. Called back to sell me NOX, SCR and coolant bottle w/ sensor! They had no idea of the extended warranty after the 67A recall. I know the dealers are busy with everything, but I thought that, when you enter VIN, warranty would pop up! Just be aware of what they tell you, and any warranty that you may have.

I kept telling Ram, why would you put out a recall without having parts available in the parts stream! After reading other forums, I sure hope that I won't have any repeat trips to dealer. Time will tell. Just glad to have it back in the drive way!

 

[AH64ID]

A software update didn't cause a hard failure of components, thou the timing is ironic. Be glad you got the 67A as you ended up with the parts being covered by the new waranty.

 

[Tuesdak]

All of this was covered under the "new" extended warranty, but, the SCR didn't arrive at the dealer til 19 Sep 24!

Buy a GM product then. The GM dealers here won't even Get To It for 30 days right now. Makes GM Lemon Law cases a slam-dunk though. I do agree that 10+ days to get parts from RAM is bad. I have needed two RAM parts recently that took 10 business days to arrive. Doubled to 20 days and a wasted service visit for the part that arrived damaged.

The EPA forced this Retro-Law change via this recall and Cummins/RAM is under a gag order unable to defend themselves. Blame the proper people and that's not RAM/Cummins in this instance. It's good customer service that they did add a extended warranty over the recall rather waiting for a class action to force them to do so.

I have had the recall done for 3 months now and don't notice any difference. I do not measure my DEF use, however, I have a feeling it's increased from the gauge dropping over the summer from full to nearly empty. Usually I start with 1/2 tank. Again I don't measure it and pre-recall towing it appeared to use way more than others report.

 

[Topzide]

A software update didn't cause a hard failure of components, thou the timing is ironic. Be glad you got the 67A as you ended up with the parts being covered by the new waranty.

Actually the software update has caused hard components to "fail", as the spec that the recall software was looking for wasn't being provided by the components. This is why there is the extended warranty offered for doing the recall. I know that RAM/Cummins got hosed on the deal!

I did find out from SW, that the tech was going by what the computer was telling them of DEF %. Because I had a DEF Quality Sensor code also when I checked codes. Made them aware of the codes in the system when I dropped the truck off. Had to go back and look at notes that I had jotted down. When I had pushed back on that, they pulled a sample from tank that checked good. Can recommend that a refractometer is a worth while tool to have for checking fluids! (Coolant - Washer - DEF - Battery Acid)

@Tuesdak, No thanks on a GM. Just wish RAM had a bit of foresight on this recall with parts! Sure isn't like when I worked in dealers on the mechanics parts counter. Local dealer parts guy has told me that things have cratered!

 

[Diesel85]

Buy a GM product then. The GM dealers here won't even Get To It for 30 days right now. Makes GM Lemon Law cases a slam-dunk though. I do agree that 10+ days to get parts from RAM is bad. I have needed two RAM parts recently that took 10 business days to arrive. Doubled to 20 days and a wasted service visit for the part that arrived damaged.

The EPA forced this Retro-Law change via this recall and Cummins/RAM is under a gag order unable to defend themselves. Blame the proper people and that's not RAM/Cummins in this instance. It's good customer service that they did add a extended warranty over the recall rather waiting for a class action to force them to do so.

I have had the recall done for 3 months now and don't notice any difference. I do not measure my DEF use, however, I have a feeling it's increased from the gauge dropping over the summer from full to nearly empty. Usually I start with 1/2 tank. Again I don't measure it and pre-recall towing it appeared to use way more than others report.

@Tuesdak -- I agree on RAM doing owners right. Look at what they did for the CP4 issue. They want back to the CP3 and for EcoD owners like me, we got a revised CP4 pump out of the deal. Recalls like that aren't cheap or easy.

Yeah, parts and service might not be their strong hold, but I feel as if RAM's warranty isn't bad compared to a lot of other manufacturers.

I feel as if RAM makes a better truck than their competition. But their after sales people/parts service can be a freakin' nightmare.

 

[Topzide]

Adding insult to this whole thing, received a phone call from my Ram Cares agent this afternoon. He was replying to his VM's. He's been out of the office due to his son being in the hospital due to an auto accident! First thing, his son is recovering and will be okay, but why wasn't another agent available to handle his cases? When I would call and talk with another agent, they would transfer me to his VM, and that's if the phone system didn't hang up on me! It's a semi polite hang up; "sorry there are no agent to assist you, goodbye".

That's a complete failure there! The last contact with "my" agent, was about 5 days in! You'd think that you would have a "temp" agent until he was back to work. Gonna get my words in order to fire of a letter! Like @Diesel85 states, the after the sell support, SUCKS! It's a shame that such a good platform, have such horrible support. Just wanted to provide as much info that I can.

 

[sag2]

I just went through the diagnostic for both codes and question if the SCR CAT was actually bad. The test for P20EE states to diagnose any NOx codes first before diagnosing the P20EE. That would involve replacing the NOx sensor if it truly tested bad, then driving the vehicle until the monitor ran again and failed. I suspect they diagnosed both at the same time and of course the CAT would be the replaced part because everything else checked good. Or maybe I'm just skeptical.

 

[AH64ID]

Actually the software update has caused hard components to "fail", as the spec that the recall software was looking for wasn't being provided by the components. This is why there is the extended warranty offered for doing the recall. I know that RAM/Cummins got hosed on the deal!

I did find out from SW, that the tech was going by what the computer was telling them of DEF %. Because I had a DEF Quality Sensor code also when I checked codes. Made them aware of the codes in the system when I dropped the truck off. Had to go back and look at notes that I had jotted down. When I had pushed back on that, they pulled a sample from tank that checked good. Can recommend that a refractometer is a worth while tool to have for checking fluids! (Coolant - Washer - DEF - Battery Acid)

@Tuesdak, No thanks on a GM. Just wish RAM had a bit of foresight on this recall with parts! Sure isn't like when I worked in dealers on the mechanics parts counter. Local dealer parts guy has told me that things have cratered!

You would think that a SW change would have tripped the CEL sooner if it was part of new parameters.

 

[Timd32]

My thinking is reason they pushed the DEF issue is that P207F is trigger on a refill or a restart and 3 of the 4 causes are DEF related, and you just refilled, so the obvious low level check would be what was done last.

There are a lot of steps to checking the DEF system, including the normal check for blockage/obstruction, quality and the sort, then there is a volumetric check. Only then does it move on to the sensor, and says if all the DEF stuff checks out then replace.

The same for the SCR Catalyst, it goes over the same DEF checks and the sensors.

I can't exactly find an actual test procedure for the SCR beyond rule out all the other parts, it's an interesting deal.

You would think like a NOX test would be performed to validate the actual NOX levels exceed the specs, not just the sensors say so, it would be interesting to see what the actual NOX levels were pre and post repair.

 

[Topzide]

Just for info, the mileage in was 179823, and the out was 179844. Don't know if that helps with the thinking on what and the how? I know that when the codes tripped, it was the first long trip that I'd made since the 67A was done. They got it approved quickly as when I pushed about the extended warranty, call back was 10 minutes with approval! So they had to have the right diagnostics done for approval. Just wanted to post this to help others with their choice about the 67A recall. All comments appreciated! We all can learn from others issues and solutions!

 

[Diesel85]

@Topzide -- Folks like you are what makes the TDR a valuable resource.

 

[2013megacab]

Just for info, the mileage in was 179823, and the out was 179844. Don't know if that helps with the thinking on what and the how? I know that when the codes tripped, it was the first long trip that I'd made since the 67A was done. They got it approved quickly as when I pushed about the extended warranty, call back was 10 minutes with approval! So they had to have the right diagnostics done for approval. Just wanted to post this to help others with their choice about the 67A recall. All comments appreciated! We all can learn from others issues and solutions!

What was your in service date? Curious about which aspect of the extended warranty were you covered under.
Thanks

 

[Topzide]

@2013megacab, This warranty was the extended from doing the 67A recall. Has nothing to do with in service date of the truck, as all the original warranty was over. The 67A recall gives the extended warranty to the truck.

I wish you luck with warranty on anything that was do prior to the 67A. I had the DEF pump fail less than a year before I got 67A done and was denied! If it had happened after the 67A, all would have been good.

 

[2013megacab]

@Topzide Unfortunately that is my situation exactly..... So you tried to get it covered under the extended and it was denied?

 

[Topzide]

@2013megacab, That's correct. Once they confirm the repair dates, they'll deny it. I wish it was the other way. At least I didn't have to foot the current bill! Just wish that it didn't take so long for parts to arrive. Like I had mentioned, glad to have new parts on the truck at this point in it's life!