After talking to the dealer yesterday, I was informed the only way to backup the address book and other information like music, the system has to be is service mode.
The dealer has to use the scan tool to put the system into this state.
This option should be a menu selection so any of us can back up the data onto an USB memory stick.
The dealer has to use the scan tool to put the system into this state.
This option should be a menu selection so any of us can back up the data onto an USB memory stick.