Maybe you should be afraid of Melvin. He's obviously not bright enough to understand your post. He may not understand his truck.
From the owners manual.
When frequent transmission shifting occurs (such as
when operating the vehicle under heavy loading conditions,
in hilly terrain, traveling into strong head winds, or
while towing heavy trailers), use the Electronic Range
Select (ERS) shift control (refer to “Electronic Range
Select (ERS) Operation” in this section) to select a lower
gear range. Under these conditions, using a lower gear
range will improve performance and extend transmission
life by reducing excessive shifting and heat buildup.
sag2 is a VERY qualified tech, so I'm hoping he can add more than just the quote from the manual. I love the fact that my truck will downshift while towing or empty (in T/H mode) to maintain the desired cruise control speed. Not sure if a particular sensor can affect this, but there is definitely a problem. member TransEngineer may also be able to direct you to a particular test for the local tech to attempt.
My sons new 13 drw aisin will downshift to hold back load if exhaust brake not enough if towing with cruise on IF IN TOWHAUL. Exhaust brake retard is MUCH stronger than the 11 DRW Dmax he traded.