fireman717
TDR MEMBER
I am using Aaron Humphreys 1-800-635-8000 ext1102 I am still waiting for my delivery he has been ok.
Bajabob said:Anybody have DSM's # and a contact person
Huskerman said:I have called DSM probably a dozen times over the past 5 years to get price quotes. Every single time, they were ready to beat the best deal local to me (Boise). They were also friendly and returned my calls each time.
A couple of comments for some of the folks who have had negative experiences. First off, as somebody else said, they don't "deal". The price they give you is the best price they can offer, PERIOD. I know there are a lot of folks out there who like to dicker because they fancy themselves as world-beaters, but that's not how DSM works. So, if you looking for a dealer that you can tell all your buddies that you "really screwed them over with my negotiating", DSM isn't your kind of dealer.
Secondly, DSM USED to actually be willing to fax you a copy of the invoice. I THINK (I might be wrong) that they quit doing this because so many people were using it to go to the local dealer instead. I know some folks who were turned off by the fact that DSM wouldn't give them a faxed invoice any more. To them I say "boo-hoo". It isn't DSM's responsibility to ensure that your local dealer gets your business.
As I said, I have contacted these folks many, many times and they have always been professional and courteous. I haven't purchased from them but a lot of my friends have and they all had great experiences.
If you are close to the Pacific NW, I would highly recommend them. If you are closer to St. Louis, I have heard nothing but good things about Tommy as well.
Huskerman
brownc1 said:"The price they give you is the best price... " Well, not always guys, that's pushing it well past the point of realism.
When I ordered my 2005 and committed to buy I did not know about the ads they put out. When I went back I showed the saleman a current ad for an identical unit with automatic (mine is 6 speed) for $1000 less than mine. He sputtered and fumed etc. Said the unit had been on the lot a long time ( about 2 months longer than mine. . same year). he checked and the unit was still there and for sale at the advertised price. He sputtered more, said we had put on the options on the unit I ordered etc etc.
I said I had given my word to himto buy at the quoted price and would keep my word and did so. But it is perhaps naive to just assume they give away margin. I was suckered, not intentionally I suspect, just sloppyness on the saleman's part. They are rushed, hustling and make mistakes, though I suspect the mistakes tend more to go one way than another.
Its a business. And Dave Smith et al is as tough about it as anyone anywhere.
Also,I rather suspect that it is in their interest to see that these TDR postings represent them well. Anyone would defend their business so.
They told me they have 74 salesmen. Very doubful that they can maintain quality control. Retail is detail and I saw no evidence that their senior managment is that close to the floor. As usual, with Smith as with any major purchase, in my opinion its buyer beware. they will try to do well and be fair but in the end its up to us to represent ourselves.
RJOL said:They always post a few specials on their website. They might even have one on the lot that they want to get rid of and might cut you a deal on that. But... If your calling around for the best quote on the rig you want with the features you want you will be hard pressed to find a better deal.
The one you found wasn't one you wanted... That's why you went through with the deal you made over the phone. Also... Those of us that "defend" Dave Smith have no dog in the hunt except that we bought a truck from them, they beat any deal I could get locally, and they treated me just fine...![]()
brownc1 said:I was in the dealership.
Spent two hours with the salesman going over the specs. Asked for a used vehicle, he sold me up to a new one at a price. He told me it was a special rig that only he knew about. The ad was a printed ad circulated broadly. No way a solid review of their offerings would have missed a published offering. It just happened that I was a new boy from out of town.