I'm curious about the design process and how the final product is conceived....
Thank you for your input - we value our customers interests and consider them when planning future models...
bighammer... within the Ram HD/Cummins Pre-Event Thread said:I'm curious about the design process and how the final product is conceived. I know there are people responsible for only certain parts of the whole end product, but I'm wondering how they all get integrated together.
I guess what I'm really getting at is that we've seen a lot of design flaws, failures, shortcuts, and I'd like to know if the people designing these have ever really built or repaired these trucks. What might look good on paper, (either from an engineering or production cost bottom line viewpoint) can turn into a nightmare for the owner or mechanic. Some serviceable bearings, grease zerks, etc would go a long way toward repair costs down the road. Track bars, unitized hub bearings ball joints are very expensive to replace when their life expectancy is JAWE. (my new acronym for Just After Warranty Expires)
Another good example is the wiring-- Probably an electrical engineer worked out wire size for circuits and never took into account that in a few short years, wires completely break thru from the routine opening and closing of doors.
Paint, poor lighting, (headlamp to backup) suspension problems, auto trans weaknesses, (fortunately I have a stick) broken heater blend doors (that's a BIG mistake that I could thrash somebody mercilessly for) the list could go on and on. Good hardworking people spent a lot of money for these trucks, but will have a bitter taste for the Dodge brand name for a long time to come. They've been let down with a cheap design, no owning up to the known defects and weaknesses, and repairs that are thru the roof because of unnecessary complexity and specialized or non-serviceable parts.
Engineering needs to be top notch. Cutting corners to save a few pennies will bite you later. Letting the bean counters have too much input in what the final product is (esp. how long it lasts) should not be tollerated.
If something needs to be removed to get at something else, it should be made to come apart. (a little anti-seize during the manufacture process if necessary) Give it a design that's easy and straightforward.
If you build them to last we will brag. Build them like you have been, we'll go away.
Thank you for your input - we value our customers interests and consider them when planning future models...