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Call VW we had the same Problem on our 2012 TDI Wagen they replaced the whole fuel system on it and it ended up in the shop 9 times in 6 month's .We Called VW and they Put us into a New 2014 VW TDI wagen at no cost to us what so ever . So it Pay's to Call VW and this was done with 1 Phone Call .

Well, I did call. Since at this point the pump has not failed, just seeing the metal in the filter.. they won't do anything, except charge me $120 at the dealer to tell me they won't do anything! I called the customer care number, they did not take my VIN nor name, while I vented.. the lady basically hung up on me. They know they have a real issue here, which I suspect is why they helped you as they did. I assumed they'd know metal was the sign that the pump was soon to fail, the tech I talked to said when he was in CA he was doing 5-6 HPFP replacements a week! VW want to blame the fuel quality, but that may contribute, the real problem is the poorly designed CP4.x pumps can't deal with US ULSD fuel, and they are prone to failure, but worse, because of the design, they infect the entire fuel system as they did in yours, and it is really hard to clean it up, they have to replace everything from tank to injector to even try, and that assumes it did not stick open an injector with the metal particles and burn a piston head by dumping massive fuel in to the cylinder..

I did register a complaint with the dealer, and the VW website, no reply as of yet, and I'll be calling them again... at a minimum I want them to cover the $120 for the "diagnostic fee" I did that for them providing the old filter, metal particle covered rag, and pictures of what I found when changing the filter, heck I even did the VCDS scan and provided the printout!! I took it in because it was obvious the pump was starting to go, an needed replacement before failure, but VW seem to prefer a catastrophic failure on the road somewhere before they will replace the pump, dumb.. just dumb.. I could not buy or recommend another new VW.. and your 2014 is going to be subject to same issues sooner or later, because from what I could find, the basic design of the CP4.1 is not changed, and I do believe the design is just not good, and a roller cam is not good to lubricated by ULSD, and worse to recirculate the lubricating fuel from the cam to the HP side (when it can be avoided easily) and to return fuel form a known high failure pump to contaminate the entire system.. those are at a minimum fixes they should implement, which are pretty easy, but the fact they don't tells me quite a bit of what the executives really value, and it is not the customer.

Just curious, did you file a complaint with the NHTSA over your pump failure? I contend they see only a fraction of the actual failures, and even at that they have 181 for this issue in this car, in comparison the NHTSA had ZERO for the same search for the CP3 system in the Cummins/Dodge. My other cars had minimal fuel systems issues on the NHTSA site.. 181 is a huge number for a specific part failure..
 
Mike,

Is this really a poor design by VW or is this supplier issue Bosch. If I remember correctly this is a Bosch design fuel pump and fuel system; VW may design the fuel lines to the injector.

I know that when I was designing hydraulic system on larger mining machines for Cat; we use REXROTH Hydraulic piston pumps. The Germans kept telling us nothing was wrong with their pump design, it was our lines routing that was causing the failures on the machines at first. The German machines that used this design pump did not have the issues we did at CAT. Will after we tore down several of their pumps and showed them their errors. The pumps were redesigned to improve the life of the piston pumps past 10,000 hours.

I have always found that the German designs are very complicated for what they do and are very touchy; things have to be just right to prevent failures. The suppliers always have the attitude that the user is using the product wrong or the fuel/hydraulic oil quality is poor. It is not their product that could have the design flaw. Bosch just needs to be shown their errors.

Just my $0.02

Jim W.
 
I have a 15 golf sel 6spd man. So far so good but only about 18k on it at the moment. The 15 golf does have a def tank. Def tank must hold a fair amount as it is supposed to not need filling between oil changes which is 10k and so far it hasn't needed any on my part. I have a few free oil changes and they filled the def when they did the oil change at 9980 miles getting ready to need another oil change here soon. So far I have not had to add def. In mixed city and highway driving I get 44ish usually. Sometimes it gets a bit better but with those miles I have not had a solid highway tank. I use it to commute to work and at work so it is all mixed probably 65/35 city/highway. I have found the mpg lie-o-meter to be off approx 5% on the high side. The 15 is a new engine and at least some changes to the fuel system compared to the previous model not positive about the pump. Have not heard of any pump failures at least yet on the 15's and new engine but they have only been out about year now. It is way to early to tell but if it continues doing what it has been so far I will be a happy camper but time will tell on that. The VW oil spec for the new engine is somewhat difficult to find on the shelves at auto parts stores. I have not found any yet when looking for it, I can find the VW 505 spec just not the 507. Not a big deal yet as I have a couple more free ones but that VW 507 spec is not a common one so it is either get it at the dealer or online for me currently. Hopefully that will change by the time my free ones are done. This golf replaced my Honda Fit that was totaled in a hailstorm last year and it is light years ahead of my 07 Fit but I guess it should it cost quite a bit more than the Fit did even comparing prices for todays models.
 
If you have the same luck as the wife's Audi A3 (I imagine they are basically the same drive train) Her car is Fantastic even with the Exhaust treatment that for some reason WORKS without any problems, unlike most of the American made ? autos? Sorry we don't worry to much about fuel mileage when it gets near 1/4 tank she fills it but goes for quite some time between fill ups.
 
Good writeup in our local rag on the TDI products. They can't understand why VW doesn't sell more. Something like 800,000 units yearly in Europe.
I wish they'd release a SUV type smaller then the Toureg. Too hard for me get in and out of these low cars anymore.
 
Still too cramped. I'm 6'4".
My friend sells Subaru's and VW. The Forester feels more like it.
Our Honda Pilot's purring at 128K.

REALLY too bad that Subaru won't pay the money to get their EXCELLENT boxer diesel engine EPA certified for US sales. I have a feeling that they would easily give VW a run for their money in the tdi market.
 
Yeah,lots of neat vehicles outside of North America. The Forester does deliver 34+ frwy.
The diesel Nissan,Toyota and Mitsubishi SUV's in the Middle East come to mind. Plain Janes that they claim wouldn't sell here.
 
Mike,

Is this really a poor design by VW or is this supplier issue Bosch. If I remember correctly this is a Bosch design fuel pump and fuel system; VW may design the fuel lines to the injector.

I know that when I was designing hydraulic system on larger mining machines for Cat; we use REXROTH Hydraulic piston pumps. The Germans kept telling us nothing was wrong with their pump design, it was our lines routing that was causing the failures on the machines at first. The German machines that used this design pump did not have the issues we did at CAT. Will after we tore down several of their pumps and showed them their errors. The pumps were redesigned to improve the life of the piston pumps past 10,000 hours.

I have always found that the German designs are very complicated for what they do and are very touchy; things have to be just right to prevent failures. The suppliers always have the attitude that the user is using the product wrong or the fuel/hydraulic oil quality is poor. It is not their product that could have the design flaw. Bosch just needs to be shown their errors.

Just my $0.02

Jim W.

Jim,
Thanks, good input.. I have looked into the internals, over at the TDICLUB they have people who have tried to find a way to solve the problem.

I believe it is compounded errors, in this order: Bosch goes to the CP4.x pump, because it is way cheaper and easier to produce, but it requires fuel lubricant, and the cam/roller is very sensitive to any bad fuel, or in the US, damn near all ULSD fuel, hence the issues. Next VW who brought these cars to market, saying they don't need additives, and US ULSD fuel would be OK made a big miscalculation on failure rate and risk.. One person posted the US ULSD spec for lubricity is 520um, which is only had by additives, since refined product is about 675.. The consensus is that Bosch said the pump needed 460um lubricity to be able to attain reasonable service life. This pump is an issue on the newer Ford and GM diesels as well (CP4.2), it is the same basic design with 2 pistons vice a single piston for the VW.

From there it gets even more interesting.. so VW is at fault for saying it will be OK, when it is not in many cases.. But I doubt that even at 460um the Bosch design is a good one.. Here is why:

The Cam/Roller concentrates massive forces over a very small contact area of the cam and roller.
There is no anti-rotation feature to keep the roller inline with the cam, failures show the roller eventually goes 90 degrees out, then rapid wear of both cam and roller, and massive heavy/hard/abrasive metal contamination in both the HP and LP sides of the system.. which gets to the next flaw, this may be VW...

The flow in the system allows some fuel to go from the cam/roller region of the pump to the HP inlet, the rest comes post filter to the inlet.. there is no reason any fuel needs to move from the cam/roller area where it serves as a lubricant/coolant. The flow needs to recirculate to the supply, and be filtered as a safety precaution, but it is not designed that way.

When the pump fails, metal goes both to the injectors, and flows back to the tank via the return line, the ENTIRE system is compromised. 2Micron over at TDIclub did some back yard engineering and completely isolated the contamination on the system to the pump itself, by adding a return side filter, and separating the inlet flow to the HP side so only fuel from the pump, post filter, goes to the injectors.. this is not that complicated of a fix, and VW needs to retrofit these to do this NOW, because they are putting the customers on the hook post warranty for a massive repair bill with a pump that can fail suddenly without warning, and cause this massive damage.. really that is now a poor customer service and product support issue.

Below are links to data and pictures, as a fellow engineer I'm sure you will appreciate this as a failure analysis project. In contrast the CP3 on the Cummins does not have any cam/roller whatsoever, I really think this cam/roller is the real root cause, it is just TOO sensitive to fuel lubricity, and at best is not going to be a long life durable design, but clearly far less complex to manufacture, and thus about half the cost of a typical CP3 pump, this no doubt was the driving factor in its use, not any improvement in design...

http://forums.tdiclub.com/showthread.php?t=375803

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Pictures of failed pump internals:

http://pics.tdiclub.com/showphoto.php?photo=86414&title=ebay-pump&cat=500

http://pics.tdiclub.com/showphoto.php?photo=86412&title=ebay-pump&cat=500

This last link may be my path forward, a swap out from the CP4.1 to the CP3 pump used on other applications, like the Jeep 3.0 CRD. The guy has more than a dozen complete, and his own working for over a year, with only symptom being faster engine start (3 pistons vs. 1 (cycling at 2x speed) that would do it!).

http://forums.tdiclub.com/showthread.php?t=367804&highlight=cp3&page=8

Having said all the above, Jim, you nailed it on German engineering! This is my first German car, and I can see exactly what you mean, even what could be fairly simple systems are overly complicated.. but it does drive great, and is generally a good car.. when I did the 40K service I had to add a builders level to my standard auto tool kit, as the car must be precisely level to do the DSG fluid change, as it has no fill hole, but a snorkel in the drain hole, and fill is from the bottom, requires a special tool! And I had to get the VCDS connector and software, because post fill the fluid has to be warmed to precisely 35 deg C, then the excess drained.. the reading from the connected PC!! add to that, just to change the filter, one needs the computer to cycle the pumps on, you can't do it like the Cummins where you just cycle the key to on a few times and it primes itself.. Needlessly complicated for sure.
 
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Found this from Bosch, they want 460um or less for "customer satisfaction".. US spec ULSD is 520um max.. I call this a clue, but VW brought these to market and said US fuel would be sufficient, and even advised to NOT use a fuel lubricity additive.. so seem VW is the larger culprit in this debacle, but I still to not like the Bosch design on the CP4.x pumps...

http://www.arb.ca.gov/fuels/gasoline/meeting/2003/022003bosch.pdf

For all diesel owners.. this seems pretty convincing to me, that lubricity additives are WORTH the investment to avoid fuel system failures..
 
Mike, thanks for the heads up! I guess I should really consider buying an extended warranty! Hopefully VW will do what's right, (I won't hold my breath!). It's a shame, wife really enjoy's driving the car! Great on handling and milage.Frank
 
All I can say is when you have the first problem Call VW .They stood behind us and took care of us on the 2012 tdi we had bought . and everything transferred over to the 14 ..They even paid for re tint of the window's and Reg for the Car. Plus let me keep my new tires I had just put on the car.And all it took as 1 Phone call . they gave us the Option of buying back the car at full price or to also put us into a 2014.
 
All I can say is when you have the first problem Call VW .They stood behind us and took care of us on the 2012 tdi we had bought . and everything transferred over to the 14 ..They even paid for re tint of the window's and Reg for the Car. Plus let me keep my new tires I had just put on the car.And all it took as 1 Phone call . they gave us the Option of buying back the car at full price or to also put us into a 2014.

Having to go through the ordeal of 2 prior lemons, the last being a GMC Truck... they were at least smart enough in your case to avoid the otherwise inevitable cost of paying for your lawyer to force them to do what they did.. under Federal Lemon law, you gave them more time and attempts to repair than the minimum to invoke the lemon law MANDATE to buy back or put you in a new car.

So, it was good they helped you without a lawyer, but I'm also quite sure they knew they did not really have much of a choice, had they not, you could have got same, plus them paying your legal expense to do this, which is what happened in my GMC Truck situation, I gave them 7 tries to make it right, and they only made it worse!!

But be warned, I just read on MyTurbodiesel about a guy in a VW TDI, 2015.. and just over 20K with a failed pump.. seems the problem is still a ticking time bomb in the 2014.. at least run additives to minimize the risk.. and consider a 2microntech contain kit past 120K if you get there without a failure.. his kit limits the contamination of a failed pump to keep the rest of the fuel system protected from the metal storm.. He also has a CP3 kit just about ready that I intend to install... the warranty does not comfort me knowing I already have metal particles, but not enough for them to replace.. I just don't want the risk of a sudden breakdown, whether they cover it or not.
 
Mike, thanks for the heads up! I guess I should really consider buying an extended warranty! Hopefully VW will do what's right, (I won't hold my breath!). It's a shame, wife really enjoy's driving the car! Great on handling and milage.Frank

Frank, I like the car too, as does my wife, but our confidence has taken a serious hit.. I don't think I'll get that back until I install the CP3 pump.. hate having to foot the bill, but cheaper than expense of a new car, even if I traded, and I do otherwise like the car... When I get the CP3 in I'll try to get some pictures and post an update..

I just don't like having the risk of my wife being stranded somewhere.. my quest to maintain her in a reliable and well maintained vehicle is pretty important to me..
 
Very true but We were just Shocked that all it took was 1 Phone Call . And they gave us our choice .We took the 14 because We do like the TDI line .so we will see . I have Friend's with TDI's and to date no problem's .So I think with the Pump's its almost hit and Miss on if they will implode or not .
 
Very true but We were just Shocked that all it took was 1 Phone Call . And they gave us our choice .We took the 14 because We do like the TDI line .so we will see . I have Friend's with TDI's and to date no problem's .So I think with the Pump's its almost hit and Miss on if they will implode or not .

Concur.. hit or miss is a good way to put it, sadly I'm one that seems to have more than my fair share of hits!.. Murphy's law is one I know all too well. From the design of the pump, having extensively looked into it now, it does make sense that it could vary dramatically. There are several design flaws as a see it, but nothing really to prevent the roller/cam to stay in proper alignment, other than spring force, and a rising or falling cam.. so in between cycles it may begin to rotate, and in so doing cause slippage, and accelerated wear on the cam and roller surfaces.. there is over 14000 lbs of force between these two!! so the hardness and coating is critical.. and some will have a greater tendency to twist than others, spring mounting and all kinds of variables in play here. Some pictures of the parts post failure do show the roller had rotated 90degrees out, and both the cam and roller were massively scored, and that is the metal storm the floods the fuel system.. as you can imagine, it can go from working to broke almost instantaneously with this design I can just say after digging into this from a mechanical engineer point of view, I'm shocked at the poor design, but I see many other poor designs that need correction all the time, so it can and does happen.. I just don't like the pattern of denial.. VW knows this is an issue, but the business guys have looked at the costs and statistics, and they no doubt have data suggesting the rate of failure typically will be after the 10 year/120K mark.. so they extend the warranty that far, make people have a somewhat false sense of security.. but past that it can be one heck of rude awakening.. On the Myturbodiesel thread I guy in a 2009 at 144K had a failure.. and he's finding out the hard way, several others in a similar situation.. I'd really advise additives at a minimum, then later if you get past 120K, go with either the CP3 mod (I'll post how mine goes.. and try it first, it is already running on quite a few cars under test, no issues) or go with the contain/pure flow kits, that at least keep the HPFP failure contained to the pump and make it much more reasonable a repair post warranty.

I did a second call to the VW line, I made sure I voiced my concerns, and it was recorded.. but he said they can't do a replacement pump now, despite my finding metal, and the troubled history of this pump.. basically they want a full catastrophic failure first.. not acceptable to me, and I'm still stuck with the $120 dealer fee to do nothing.. He did admit the situation was far from ideal, even basically admitted the best hope would we'd be lucky and it would die in the driveway.. not really making me feel good about the situation! The Tech at the dealer told me they have to see metal in the metering valve at VW to authorize a repair, I do think the dealer was willing to do the work, even thought as did I, that it would be wise, but VW just would not budge, and authorize the work.. as it turns out, this part is covered even with the original 5/60K powertrain warranty, I'm not even at the extension, yet and already see metal..
 
Mike, thanks for the heads up! I guess I should really consider buying an extended warranty! Hopefully VW will do what's right, (I won't hold my breath!). It's a shame, wife really enjoy's driving the car! Great on handling and milage.Frank

Frank,
Just occurred to me.. I'll post up how my CP3 conversion goes and cost, when I get it.. I'm thinking it may be cheaper than your typical extended warranty.. just a thought.. I have a negative view on warranties generally, because as I'm now seeing, they try to find a reason to avoid a repair, unless you hit a total broke down vehicle.. and even then, VW is NOTORIOUS for trying to blame the customer, or the fuel.. in some cases correctly, but not so in many others.. and even then I have to point out the many other diesel vehicles with HPFP CR Diesel (like or Dodge Cummins) do not wipe a fuel pump at the first tank of less than ideal fuel.. this pump is just way too sensitive to be reliable in my opinion.

A warranty does not help if you lose power suddenly when pulling into traffic (based upon my analysis of this pump and the many stories of failures, it seems they most commonly fail when the car is accelerating, and that makes sense.. at that time, RPM is going UP, and the ECM is porting MORE fuel, which brings pressure UP, more stress on the cam/roller, and thus increases the chance it will wear and rotate, and then it is over pretty fast when it does.. the NHTSA site has 181 complaints on this specific issue alone, 25 for my model year alone, most have failure when pulling into traffic, or at highway speed.
 
If either of you would like more Info .I have e mail info for VW PM me I will be happy to pass it on . Yes when the fuel system took a dump My wife was driving in town.Going over a Bridge of the freeway .and just lost power .lucky their was a gas station she could duck into .with the Help of 2 homeless guy's that help push. but Yes hen they Die they die Quick .Maybe we should Look into passing this thing off on someone else .Now you are making me feel very uneasy .
 
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