Chris, you are so far out of line, I feel I need to put my 2 cents in.
Look up Supreme Customer Service in the dictionary and you will see a photo of Brady at II next to it. (along with Aaron's photo from Edge).
I bought a SPS 66 a few months ago, and was having some strange problems with it. After talking to Brady, he offered to immediatly send me a new one. I declined and told him I would be in SLC in a few weeks on a Sunday. What did he offer? He gave me his address to his personal home. I got to meet the family, tour the home, and then take a few rides in his truck and Brett's truck. All while football games were on the big screens in the basement (meaning I was taking from his personal time on a weekend. ). Hell, I was even invited to stay over for dinner with the family.
Then on Monday, I took another sps66 home to install in my truck (works awesome) and I sent back the old one. (and he didn't hit my credit card either for having two turbos).
I have numerous emails from him and phone calls, all with regards to his extra effort to make me a happy customer. He WENT over the line of duty to make sure I was happy with my purchase after he had my money. I was very impressed.
Seems to me you don't tell all the story that needs to be told.