I posted this in another topic also, but I wanted to put it up front where everyone could see it. .
Cooked transmission/ Jiffy Lube outcome
Cooked transmission/ Jiffy Lube outcome
Originally posted by JohnG
Well, as promised I'm gonna tell ya what happened w/ Jiffy Lube Small Claims suit. . (My transmission, 5spd, cooked 4 days after having full service @ Jiffy Lube and no fluid in transmission and no apreciable leakage), They fought it all the way. Sent a very young fellow to court, (Feb. 2 '04), who used every tactic he could think of to make excuses about how it was my fault. BUT the judge saw right thru him. Also I brought the owner of the Trans shop as a witness to confirm that the trans wasn't leaking nearly enough to explain loss of 3 1/2 qts in 4 days. Best part was when the judge asked the Jiffy Lube guy where was the fellow who worked on my truck. He had to tell the judge (and the whole court room), that he didn't work for them any more!! (Chuckle). . (Now I'm wondering how long this dope they sent to court will be working for them). You'd think that when we finally got to the trial and he saw that I had brought a witness, he woulda offered me a settlement right there. Dumb. There was a point earlier in the process that I would have considered a 'reasonable' offer to offset the cost. . but NO. . They wanted to fight it, so they lost a total of about $3000. Bottom line is, They were not willing to admit their mistake, wouldn't accept the obvious and fought me all the way. I can only assume they are willing to risk the bad publicity as a normal course of action. They will NEVER get my business again!!! Please tell your friends! This kind of behavior should have consequences! JohnG