Have you replaced the lift pump? or installed the Mopar in tank pump conversion kit? Everything I read and have been told is that a failed or failing original type lift pump will cause either a failure to start or a lot of cranking before it starts. I installed the Mopar in tank pump conversion kit as that pump will run cooler and is much more reliable than the original lift pump. Mopar 6800 3870AB, Electric Fuel Pump. Its a fairly easy conversion (aside from pulling the bed to get to the tank, much easier than dropping the tank) as the wiring from the LH front wheel well area back to the tank is already in place (same harness as gasoline models).
amazon.com/gp/product/B0040HSARE
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The conversion calls for using DRB3 to change the model of the engine (due to deletion of the on filter lift pump) but its not necessary to the function of the pump. Everyone above is spouting, "get DRB3 updates done..... yada yada" and the two dealers I located that have a DRB3 unit both told me that the cable was bad and could not get a new cable, and were not interested in repairing it. One dealer is about 30 miles away and the other is about 75 miles away. They both said they didn't know of anyone who had a working DRB3 system. Wished someone would just give me one, I think i could fix the cable.
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Chrysler closed some several hundred dealerships during the 2008 economic downturn and new dealers who have started up since then didn't bother to obtain a DRB3 and the ones with them have apparently failed to maintain the units. As a side note, during the dealership closure, Chrysler closed every single WOMAN owned dealership, even though, in some cases (Michigan for example) the woman owned dealership was the largest selling one in the state, and was closed in favor of a nearby, much lower selling dealership.
Charles