Dealer Voided my ENTIRE vehicle warranty, HELP!!

[Todd T]

just make sure to include this website's URL, Klenger

 

[CMNS PWR]

How and why is this thread still going?

 

[EBottema]

Todd-



Sounds like he might have a blow headgasket. If I was a dealer, I would void his engine warranty based on the larger turbo and all the stuff. It was not just a simple box and minor bolt on stuff but major mods. Possibly even the transmission warranty should be voided depending on what broke. However, voiding the rest of the truck is still overboard. If koop has any relation to phoenix trannys, seems like lots of people on ebay post their stories about getting screwed, maybe its just bad karma ;-)

 

[Dachenbach]

The other guys are right, the decision to restrict a warranty has to come from DCX not the dealer. If the dealer found signs of tampering or modifications, they may advise their rep about this and at that point he may decide to restrict the warranty. I use the word restriction because that's exactly what it is. It doesn't mean that you no longer have a warranty on your truck, it simply means there's a restriction on it and that a DCX representative must pre-authorize any warranty work performed on the vehicle. It's simply a way of DCX protecting themselves from vehicle failures that were caused by something other than a factory defect. At this point, if something fails on your truck and it doesn't appear to be related to any of your mods, they will more than likely cover it. No questions asked. For example; window regulator fails-not related to engine mods and would probably be covered.

 

[klenger]

The above explanation makes sense, except that there was evidence of tampering with the odometer. Based on that, I can see where Dodge would have a case for voiding the entire warranty as they no longer know the actual milage.



My hope is that new members who read this thread will have a better idea of the risks of bombing before they do so.

 

[justinp20012500]

I agree with ya EBottema. To some degree the mods shouldnt stand in the way of honest parts failures not brought on by a modification. but you see. . Ive done some studying on this guy and well, you tell me what DC should do with him? read below:







Like doctor Phil McGraw would say: “and how’s that working for ya?” time will tell I guess











Coolness meter= pegged…. . for now







Gee, wonder if its that 50+ pounds of boost and 1350 EGT’s you’ve been seeing?







looks like the fun is juuuuuust about over!







NOW, this is where the coolant leak and rattling started eating on him. He probably couldn’t figure it out and the parts bill was getting scary…. so, time to ditch the evidence….







Oops started to feel his coolness meter slipping!







HEE HEE







Yes, it is indeed, but its YOURS KOOP, not theirs! you've spent the last 18,000 miles running the crap out of your truck and changing parts like most people change their underwear and now that its broke, you want WHO to fix it?

WOW!! That sheds more light on everything!!



The techs at dodge are not dumb. They can tell when someone has wrenched on the turbo or injector lines. Why do you think they painted a white line on the 02's??? To tell if someone decided the stock injectors needed to be bigger.



Trust me, the ecm will store a huge amount of info that any tech that has been in the buisness long enough can "connect the dots. "



Hey Koop, did you ever think to run an oil analysis to your motor. Sound like the soudium and who knows what else will be around 1500 ppm. (The motor is slowing eating itself)



Just a susgestion.





Justin



Todd T = "hit the nail on the head"

 

[OTRPU]

I would have to ask myself, why you would modify your truck in any way if your wife didn't like loud noises and road in the truck. You chop your exaughst, pulled the silencer ring , added a hand full of power boxes and she told you its too loud. So you posted a thread a few weeks back saying your selling all your goodies and the wife still thinks the truck is too loud. With all the cars in your post, it seems you have more money than know what to do with it. I would suggest just buying another truck!



I am my trucks service station



PS- What happened to your Beta testers for the Auto Valve Body?

____________________________



You're all missing the point. What he needs to do is get another wife, one that doesn't mind alittle noise. Sorry, just couldn't resist. When I got my truck the warranty was long gone. Since I've added performance stuff that said it was warranted. That stuff took out other stuff, in fact a crank. The guy that sold the other stuff didn't agree. My experience, all warranties are pretty much crap. Unless you've money and time to litigate it just is more trouble than it's worth. My trucks sitting now, and the trailer on it should have been delivered Monday. They say they don't find a problem. But everytime I have the fluid changed the guy shows me metal on the mag plug and says, "inordinate amount of friction material in the pan". So who's foolin who? Luck with your claim if you choose to pursue it. Far as I'm concerned everyone has the right to post.



Cheers,

Steve J

 

[shendren]

what a whiner. this guy goes and !@#ks with his $40k truck and now he's wacked cause DC puts on the brakes and says "no way are we going to warranty after you have modified"... . go cry somewhere else and get "your feelings validated" !!

 

[bgilbert]

Todd you're killing me!!!

 

[ToolManTimTaylor]

Ive done some studying on this guy and well, you tell me what DC should do with him? you've spent the last 18,000 miles running the crap out of your truck and changing parts like most people change their underwear and now that its broke, you want WHO to fix it?

:--) KOOPDADDY Is all that true?? :--) Say it ain't so Koop (I allways wanted to say that ) If so Why on earth are you mad at D/C? Then again I myself am no better as I grenaded my first transmission when the truck had only 1500 miles on it with a power adder they diagged the trans and just plain went ahead and fixed it ... er o. k replaced it. So I am a heathen I take it back :-laf forget I said anything at all ... I gotta go

 

[TDiebolt]

Well I read through all the post and kept telling myself I was not going to respond, but such is not the case = Y-Knot got my goat right off the bat and I almost moved to the last post so I could post at that point to rebut your I'll kiss your corporate *** input you made, but restraint and another beer calmed me down. Here is my beef some of you are way to sympothetic to the dealer side of this (after all they are car salesmen=con-men & crooks). My ***** is that many of us do mods to our trucks to correct the corners Dodge took to save few pennies. In other words if they built the best truck possible we would not be doing many of the mods we do (add all the gauges so I can monitor what my truck is really doing to protectit, build and deliver an automatic that does the job it should when towing a load, etc). I do not for a minute believe any of you really believe that removing the cat can possibly hurt any part on our trucks, and if you believe that installing suspension mods and larger tires and wheels is anywhere close to as abusive as towing 16000 lb trailer up pikes peek on a 100 degree day in june you seriously need mental help. What it boils down to is greed and the almighty buck and Dodge is far more greedy tha GM or Ford in this areana. I feel DC looks for any excuse to not back their product, the fact that there is no consistency from dealer to dealer proves this. By the way if anyone can recomend a GOOD dealer in the Seattle are I am all ears as my dealer has told me if I bring my truck in with my 22" wheels and 35" tires he wiull void my warrenty upt to my transfer case-total BS.

 

[TDiebolt]

As a follow up Koop if yu actually did all the things as suggested in one of the more lenghty post then you are truly an idiot for expecting the dealer to cover your concerns if they in any way could be attributed to what they pulled from the ECM. It is a computer and just like your home PC anything you do is recorded and can be retrieved. If you are going to do things that are inexcess to any of the components downstream from your mods and do not expect them to fail - well that is short sightedness on your part. If you were going to try to BS the dealer you could have at least been a little smart and gone to the local salvage yard and gotten and ECM from a wrecked truck to install with all your mods and then removed it allong with all the mods and installed your originall ECM before you went in for a warrenty claim. If you hand them the evidence they will spank you and well they should. But I still stand on the fact the dealer should not pull this BS for mods that are improvements as stated in my earlier post as well as items like improved air intake which aid in air filtration and lowering EGT's or a better oil filtration system... ... but they do and that is my beef! OKAY I am done now!

 

[EBottema]

TD- That would not have worked. I believe that the PCM stores odometer and vin information so swapping that would have voided the warranty right then and there.



Basically, another reason I love the 12v, no computer. Just say no to computer controlled rats nests lol

 

[BTighe]

my dealer said I could remove the cat but had to replace the hole pipe from the turbo to the muffler and I would not void my warrenty I havn't done it cuz I'am going to have to start dueing emissions

bet ya he wouldnt pull it himself

 

[tschwab]

Well I read through all the post and kept telling myself I was not going to respond, but such is not the case = Y-Knot got my goat right off the bat and I almost moved to the last post so I could post at that point to rebut your I'll kiss your corporate *** input you made, but restraint and another beer calmed me down. Here is my beef some of you are way to sympothetic to the dealer side of this (after all they are car salesmen=con-men & crooks). My ***** is that many of us do mods to our trucks to correct the corners Dodge took to save few pennies. In other words if they built the best truck possible we would not be doing many of the mods we do (add all the gauges so I can monitor what my truck is really doing to protectit, build and deliver an automatic that does the job it should when towing a load, etc). I do not for a minute believe any of you really believe that removing the cat can possibly hurt any part on our trucks, and if you believe that installing suspension mods and larger tires and wheels is anywhere close to as abusive as towing 16000 lb trailer up pikes peek on a 100 degree day in june you seriously need mental help. What it boils down to is greed and the almighty buck and Dodge is far more greedy tha GM or Ford in this areana. I feel DC looks for any excuse to not back their product, the fact that there is no consistency from dealer to dealer proves this. By the way if anyone can recomend a GOOD dealer in the Seattle are I am all ears as my dealer has told me if I bring my truck in with my 22" wheels and 35" tires he wiull void my warrenty upt to my transfer case-total BS.

TD - I have to strongly disagree with your above statement. Not all dealers are crooks, there are some very good ones out there. Additionally, I don't know how long you have owned a CTD, but the 3G Ram is a hugh improvement over previous generations. That being said, I see absolutely no need to BOMB a new 3G, they have plenty of power straight from the factory, you might "want" more, but do you really "need" more? I doubt it. And if your answer is "yes", you need to look at a medium duty freightliner.



These motors are engineered with very tight tolerances to meet stringet EPA reg's, by adding mod's, your throwing everything out of whack and asking for trouble, not only with the motor, but also with the suspension and handeling with those 22" wheels and 35" tires. The days of the 12V BOMBing are gone with this new 3G. If you wanted bigger wheels and tires and more power, you should have looked at buying something other than a CTD, these are not race cars, they are working trucks made for towing and hauling. Maybe an escalade or hummer would be better for you?

 

[NDanecker]

This thread just reminds me why I try to never buy a used car!

Buy New!!!

 

[klenger]

This thread just reminds me why I try to never buy a used car! Buy New!!!

Amen to that.



Has the original poster been back since post #1?

 

[TCDiesel]

some dealer are better than others,But the Real problem is DC they will deny repairs with just the mere appearance of some aftermarket Products. If DC should deny the repairs they should have to prove they caused the damage, do they, do this NO..... they just deny the repairs because it would cost them money to do it... So they use the excuses of the appearance of the Product. also if they should void the vehicle driveline warranty you should be entitled to the Capital residual to be return to you, Or Buy the Vehicle with the option of 1 year 12k or 3 year 36k,( Some states Require 3/36)... DC you played the game with Cummins (and thats why You Buy as is) Because they Don"t want any connection with your Terrible service Record. Look at your 7/70 you advertise like this warranty is the best thing since sliced bread... But look it cover about 7 Parts and you have trained your dealers and techs that its in their best interest to find reasons to be able to deny repairs... When My Panel faded on My 2001 intrepid you DC sent out a bulletin that the soap or detergent at some carwashes is to strong... . and the service manager told me to switch to another carwash... . (other Manufacturers did not have this Problem) and wax my panels,From Now on, before I Purchase another DC vehicle the Price will have to be THOUSANDS less than your competitors before I will buy... I hope the Cummins or a Cat is available in the Ford or Gm Products in the future... . I do like the My Rams its your service I CAN"T STAND... . (vent over)

 

[TDiebolt]

tschwab - have owned this Ram since Dec. 04 and absolutely love the truck - it is dealing with the dealer I hate. My point is DC does a very poor job keeping their dealers in check and aligned with and following the warrenty proceedures. I feel the truck has plenty of power for what I do, but I do have plans to Bomb after my warrenty is up in about another 9 months as I average about 8 to 10 K miles per month. I just wish all dealers inturpreted warrenty the same and provided the same service. I agree that all dealers are not crooks - there are exceptions but in todays enviroment of low interest and dealerships like Dve Smith local dealers are needing to be very competetive in the price market to even be able to sell any vehicles. Their sales profits are way down thanks partially to the internet and they are needing to make up the difference some where, and guess where that is it is in service and figuring away around doing warrenty work and being able to charge for it. I fell strongly DC needs to address this and get the dealers in line to provide the service I paid up front for when I bought my truck. AS I SAID IF ANYONE CAN RECCOMEND A DEALER IN THE SEATTLE / PUGET SOUND AREA I am all ears and will gladdly give them my service business. Particularly interested on names of good Diesel techs.

 

[cyborg]

Take it to a Ford dealer to fix, I hear they own cummins. No bites?



Sound like the dealers/DC are smarter than we give them credit for. It SOUNDS LIKE the truck was flogged, but he had fun doing it.



He wanted something big like a full size dodge, that ran like a ford lightning. This guy had a blast!!! Read the history post. Sound like he pushed that puppy to the limit. Turbo barking, high boost, over fueled, trans controlled hot-rod Dodge CTD smoking all four tires the whole way. I wonder what shape the trans is in? The head gasket has to be ready to pop. Any tread left on the back tires? U-joints, oh my, the u-joints. The carnage.



I would guess that the only item that caused DC to void the warranty was the speed sensor wire. With that you were done.



The real bad part here is that some guy is going to appear here with a low mileage rig that he can't figure out why it has so many problems. He'll whine how he had less problems with his PSD and should have bought the Max.



Koop-Keep it. O-ring the heads, beef the trans, bomb the snot out of it, and play, play, play. If that truck can survive you, it can survive anything. Make it faster than the lightning, make us proud.

Make us proud!!