Dealer wants to replace 6.7 transmission case

[Cosmo]

My advise was to seek an attorney because it seemed to me to be a major repair that was never fixed and would be under the lemon law. Then comments from HBarlow and Cosmo tried to minimize the advise, Bob4X4 commented thinking warranty was over? As it turned out, it was not just a small leak, and indeed with the new knowledge about the seal popping out of the case, is major.

As typical of HBarlow, he resorts to brow beating when it doesn't fit into his narrow thinking. To not know all the circumstances and recommend the OP just sit around and smoke crack, sorry Cosmo, is wrong.

Excuse me?

He originally posted that his selector shaft seal has leaked since day 1, and since then he's put 45k miles on the truck. While an inconvenience, it comes across as a minor issue.

Had he said "the seal keeps falling out every X miles" it would appear to be more of a serious issue, worthy of a possible lemon law claim, but really it could have easily been resolved with a crate transmission or by replacing the case.

Do you need a transmission dyno? No, don't be ridiculous. You do, however, need to know what you're doing - and MOST dealerships do NOT have transmission techs worth a damn.

Let them replace the case, and if the trans grenades itself again, guess what... you get a new transmission under warranty.

I never suggested the OP should just sit around and smoke crack. He has an issue that has an easy fix (for him). Why should he hire a lawyer and sue when there is an easy fix? Manufacturers have their rules - you make attempts to fix the problem first - cheap first, then if that doesn't fix it, go a little more expensive, and if that doesn't work, go bigger.

 

[Bob4x4]

Bob... You are right with the Certification. . But do you think the R/R to Case is a REPAIR... ... . ?

Ok,as to the repair Chrysler has a 70% rule if the cost of a repair is less than 70% of the cost of a Reman it must be repaired rather than replaced.

I think this poor thread has been blown way out of porportion by armchair quarter backs. My trans tech is a great guy and would not have any problem doing any auto trans repair no matter how big or small. He may be an exception to the rule but the www has blasted dealers over independants yet when it comes to a difficult diagnosis how many times do I heartake it to the dealer. ????

 

[TCDiesel]

Up to 05 we Built and Upgraded many transmissions, In Most cases they performed excellent until In 2005 we R/R Allison 1000,right off the rack it stumble, We removed it 5 times same issue,I finally remove it and brought it to Dave, We place it on His Dyno and found the cause,total rebuild ensued and the truck as far as I know is performing as expected. No way would I let any tech without a transmission Dyno do any build for ME. YOU. . dealership claim and advertise that you are experts, So why don't you have the equipment the expert's have? Dodge is just crunching #s, and YOU wonder why? I personally, at this time NOT buy off the new dealer lot,I will let some one else pay for the warranty (New)... You can keep the kool-Aid I pass.



Bob You and your transmission Guy may be qualified,but come on you are using the customer Vehicle as the Dyno. Bob I have modded and repair over 1000 pumps over the years and we test every one and We still have failures or leaks, What generally happens is we next day air the new Pump or R/R in house ASAP, If your build fails what are YOU going to do? Yep call Dodge

support #@$%! just more delays and hassle,and argue who's responsibility and cost.

 

[Bob4x4]

Up untill 2008 weDid MANY DTT designed transmissions as well as oem builds. We had a 100% success rate... ... ... ... . no dyno. Pressure tested every DTT build as expected by DTT. If the pressures and shift points are correct the trans will be good.

I won't comment on the duramax,but I have a good local builder (Regional favorite) who builds for many duramax drag and puller trucks who also does not have a dyno.

 

[TCDiesel]

OK... Their many a Transmission built that NEVER see a Dyno. . if the Builder wants to Reman W/O Dyno prior to Installing My recommendation,get it in writing that they will cover all cost relate to workmanship or parts failure, this includes Time,towing,rental and loss,I bet you won't get the Shop/Person to agree... Bob lets say your man does the R/R and now the Trans fails after 2 days, The trans Work fine prior,Now here's were the controversy begins,was it the build? was it parts failure? was it just wear? this all gets ugly the OP has Good reason to be concerned.



I here this stuff all the Time,OP I think you need to be concerned and extreme caution needs to be used,Have it in writing that if..... Dodge wants R/R 1 year additional parts and labor warranty,I would feel comfortable with this,But it would need to be on Paper not just verbal.



Bob the OP would feel much more comfortable if the Trans was dyno knowing good before install... this way the tech would be off the hook for the call back if it happens. If you install 1 bad build it's 1 to many by my standards, NO trans would ever be install in My truck if it did not see a Dyno 1st... if Dave or Craig did the build. You can check with them on that... I aways state ALL Transmission sold to T&C Must be Dyno.

 

[Cosmo]

Up to 05 we Built and Upgraded many transmissions, In Most cases they performed excellent until In 2005 we R/R Allison 1000,right off the rack it stumble, We removed it 5 times same issue,I finally remove it and brought it to Dave, We place it on His Dyno and found the cause,total rebuild ensued and the truck as far as I know is performing as expected. No way would I let any tech without a transmission Dyno do any build for ME. YOU. . dealership claim and advertise that you are experts, So why don't you have the equipment the expert's have? Dodge is just crunching #s, and YOU wonder why? I personally, at this time NOT buy off the new dealer lot,I will let some one else pay for the warranty (New)... You can keep the kool-Aid I pass.



Bob You and your transmission Guy may be qualified,but come on you are using the customer Vehicle as the Dyno. Bob I have modded and repair over 1000 pumps over the years and we test every one and We still have failures or leaks, What generally happens is we next day air the new Pump or R/R in house ASAP, If your build fails what are YOU going to do? Yep call Dodge

support #@$%! just more delays and hassle,and argue who's responsibility and cost.

I'm not going to lie, it hurts my head to read what you're trying to write.





By your logic, we (as a dealership shop) should have an engine dyno too, for those times when we do head gaskets or other intensive procedures? So a dealership should have an engine dyno, a transmission dyno, a fuel pump dyno, a windshield wiper motor dyno, etc. etc. etc. ?

 

[Bob4x4]

OK... Their many a Transmission built that NEVER see a Dyno. . if the Builder wants to Reman W/O Dyno prior to Installing My recommendation,get it in writing that they will cover all cost relate to workmanship or parts failure, this includes Time,towing,rental and loss,I bet you won't get the Shop/Person to agree... Bob lets say your man does the R/R and now the Trans fails after 2 days, The trans Work fine prior,Now here's were the controversy begins,was it the build? was it parts failure? was it just wear? this all gets ugly the OP has Good reason to be concerned.



I here this stuff all the Time,OP I think you need to be concerned and extreme caution needs to be used,Have it in writing that if..... Dodge wants R/R 1 year additional parts and labor warranty,I would feel comfortable with this,But it would need to be on Paper not just verbal.



Bob the OP would feel much more comfortable if the Trans was dyno knowing good before install... this way the tech would be off the hook for the call back if it happens. If you install 1 bad build it's 1 to many by my standards, NO trans would ever be install in My truck if it did not see a Dyno 1st... if Dave or Craig did the build. You can check with them on that... I aways state ALL Transmission sold to T&C Must be Dyno.

I believe pretty much all transmission builders/shops provide a warranty. many independents belong to an association that has nationwide coverage through a network. Dealers warranty work is covered by all the brands dealer network.

A dyno test will do nothing for the op who has a seal fall out after a few months or what ever the time/ mileage interval was.



Please show me your written warranty on a trans that covers lost time or even from one of your vendors

 

[RVTRKN]

I actually rebuilt auto transmissions in the army. But they were the size of a small truck. They were the CD850 automatic transmissions for the M60 Tank. We dynoed every one we rebuilt, the main reason was, because we crated them for distribution throughout the military and there was no way we would know if there were issues. Having a dyno is a good thing when you need to absolutely know for sure. But the tech I would use, if I had an auto and it needed to be rebuilt, is a dealer tech and they have no dyno. If there were issues, even though it would be an inconvenience , I could easily return or have it towed back, and It would be under warranty. I think your both right in a way.



I would have had my tech try two attempts. I would have asked for a brand new trany after the second failed. If the dealer (not the tech) refused, my attorney would be my next stop, period.



Cosmo, common sense tells me that the dealer thought it was serious, because they are willing to repair for free. And as far as warranty goes, the dealer knows it was the same issue over and over when under warranty and feared a law suit.

 

[TCDiesel]

I and Bob are both right, and every case must be handle independently,Bobs looks at it form the Dodge side ,I look at it form the owners side, Why is it that humans have such a hard time looking at it form the right side. WARRANTY IN THIS CASE IS QUESTIONABLE after the repair, so why don't Dodge extend the warranty on paper and Be done with it?

The reason I say paper is BC his warranty on Paper is expired,and if it is question in a court of law the Judge is GOING to want something on Paper PERIOD.



Now on the personal side I would just repair it Myself, this seal would be the 1st if I could NOT stop the leak or Problem.



I see your point on the dealer side, If they cannot stop the leak or repair, and the owner takes action they do need to provide evidence of good faith, BC Dodge won't do squat for the dealer.

 

[Cosmo]

I actually rebuilt auto transmissions in the army. But they were the size of a small truck. They were the CD850 automatic transmissions for the M60 Tank. We dynoed every one we rebuilt, the main reason was, because we crated them for distribution throughout the military and there was no way we would know if there were issues. Having a dyno is a good thing when you need to absolutely know for sure. But the tech I would use, if I had an auto and it needed to be rebuilt, is a dealer tech and they have no dyno. If there were issues, even though it would be an inconvenience , I could easily return or have it towed back, and It would be under warranty. I think your both right in a way.



I would have had my tech try two attempts. I would have asked for a brand new trany after the second failed. If the dealer (not the tech) refused, my attorney would be my next stop, period.



Cosmo, common sense tells me that the dealer thought it was serious, because they are willing to repair for free. And as far as warranty goes, the dealer knows it was the same issue over and over when under warranty and feared a law suit.

You were building transmissions to crate - you didn't have a vehicle to bolt it into and test. The logical thing is to test them before spending the coin to ship them globally without knowing they'll work.



A dealership tech is going to install the trans back into the vehicle it was removed from and hopefully they'll put a number of miles on it before giving it back to the customer.



Common sense tells me that the dealership recognized that a leaking seal is something to be covered under warranty... serious or not.



I replace license plate lights under warranty - hardly a serious defect yet we do it because it is a defect none the less.

 

[RVTRKN]

I agree with you and that's correct about crating them. Tail lite warranty is possible, but at 35999. 9 miles I would think they would consider it a wearing part and not warranty it, unless like me having bought 5 vehicles from the same salesman. I would expect the salesman to caugh up the bill, without asking. Of course I would never ask for it, and I would do it myself before I would bother anyone. :-laf

 

[HBarlow]

You could always contact a lawyer and threaten to sue for a replacement taillight bulb.

 

[RVTRKN]

A great idea, I could also sue you for slander. Heaven knows, you just can't resist slandering everybody who disagree's with you. BTW it was closed minded NCO's like you for me not reenlisting. You remind of a piticular NCO I had in my platoon, he was an ash as well.

 

[RMcKenna]

Dodge did not want to warranty this transmission even thow they have tryed to repair it from day one. After the warranty was up on the truck they wanted him to pay a deductible to replace the case and thats not the dealer thats dodge them self. You pay forty five thousand for a truck you fight to get it fixed right under warranty they had thirty six thousand miles to do that and can't and now they want to charge you again. So lets say they change the case and it gernades in two weeks then is he going to pay another deductible for a new transmission? My point is when you pay top dollar for a truck they should take care of it and not with a tech that took a two hour transmission class on line

 

[RVTRKN]

That's my point about seeing an attorney, they shouldn't charge anything and should of installed a new trany. At the very least I would send Dodge your bill and then go after them for what the law allowed. Just ask FMC how many trucks they bought back and alot of those were forced by the courts. As stated before, there would not be a third attempt to repair, unless my attorney advised that I let them try. Then it would be a new truck if that repair failed.

 

[Barry]

At the very least, a new out of the box transmission.

 

[HBarlow]

That's ridiculous.

The truck is almost ten thousand miles out of warranty, has nothing more than a recurring small fluid leak (perhaps only seepage), and the op stated his dealer has repeatedly replaced the seal and has now offered to replace the case.

Ram is NOT going to replace a transmission on an out of warranty truck for such a minor issue.

 

[Barry]

Well Uncle Harvey,



The only reason Rome was not built in a day is because you and I were not in charge of that job!



Merry Christmas!Oo.

 

[HBarlow]

Barry,

Building Rome and demanding that someone else build it at their expense because of a minor problem with a leaking roof in Athens are very different issues.

 

[RVTRKN]

That's ridiculous.



The truck is almost ten thousand miles out of warranty, has nothing more than a recurring small fluid leak (perhaps only seepage), and the op stated his dealer has repeatedly replaced the seal and has now offered to replace the case.



Ram is NOT going to replace a transmission on an out of warranty truck for such a minor issue.

Read the original post again, and then again, then again, then again! Maybe then you will get it, truck has problem from day one. Customer takes it back under warranty and it never gets fixed and then after warranty is over they want to replace case, under extended warranty. We now know it's not a leak, The seal pops out of case.