Dodge Dealerships --- are they nuts???!!!

[SSage]

Apparently you've had different experiences with dealer techs than I have. I've never had any major problems with dealerships repairing my vehicles, and I have tons of respect for their techs. Those guys are often caught in the middle between an auto maker who may have used poor engineering or quality in making a vehicle and an upset customer who paid big $$$ for said vehicle.



I feel much more comfortable having dealership techs change my oil than some of those "quickie-lube" type places. There I HAVE had some bad experiences, and I don't trust them nearly as much.



- Mike

Try Palmer Dodge in Georgia, their A/C tech does not speak english. But he still managed to claim nothing was wrong. I see a lot of unqualified techs here of all races. They may be fixing the wrong thing because of the language problem, the service managers can't understand them either.



I bet those guys are not paid as much as the ASE master techs. Its a good idea to ask how many qualified techs a dealer has on staff every day that actually get the hands dirty. Qualified techs are getting rare at the dealers I go to. Most are too young, very few older ones. Now, the local private shops I use have the good techs and they actually talk to you. Its hard to get into these shops, vey busy. But, they still charge the same per hour that the dealers charge. The parts are much less though and their turn over rate is much less. They keep people year after year.



The days of qualified cheap labor is over. You must pay out good money for good workers. The dealers charge enough already, their techs should be the best.

 

[EBottema]

I hope this thread gets ended really soon. It is getting to the point where everyone is bashing fellow posters. That is not the way it should be.

Here is what we learned.

1. Dealers charge a lot of money for their work b/c of massive overhead and they can b/c they are the offical mechanic shop for Dodge.

2. Parts sold at dealers cost more than any parts dealer.

3. If you don't want to pay that money, then do it yourself

4. Life is too short to argue about something you cannot change.